HGreg Nissan Kendall

Don't do it! I started the process of buying a truck on 04/22/2026. I am in Panama City, Fl. so I paid to have the truck shipped to me after getting all of the in I started the process of buying a truck on 04/22/2026. I am in Panama City, Fl. so I paid to have the truck shipped to me after getting all of the information and a video. I was working with Steven Martinez. The customer service was amazing right up until the received the $26,000 wire from my bank. As soon as funds were received, I had to beg information from them. When I spoke to Steven, I was assured that the truck would be detailed and filled with gas. Multiple texts were sent to find out when the truck would be shipped until finally the shipping company called me to give me a date. The truck would come with the temporary tag and the permanent tag would mailed to me. The truck arrived on 05/01/2026. It had less than a 1/4 tank of gas and was FILTHY! To top that off, the temp tag was in the front seat but the tag bolts were missing. I reached out to Steven to let him know that the vehicle was not filled with gas and not detailed. I left a message and did not receive a return call so I text him and he never responded. I received and email to let the dealership know how they did and I wrote a lengthy email concerning all of the above matters and have never heard back from them. I also left multiple messages for the sales manager and not once did they return my call. I postponed my granddaughter's surprise party (The truck was a gift for her 16th birthday) because the truck was filthy and I had to schedule a mobile detailer to come out and clean it. I paid $225.00 to have the truck detailed, put nearly $60 in gas and went to the auto parts store to buy the tag bolts. I wish it ended there however, the truck arrived on 05/01/2026 and the temp tag expired on 05/28/2026. By the beginning of the week of expiration, I began calling and texting about the permanent tag. After several days of the of my phone calls not being returned, Steven text me on 05/26/2026 (2 days before the temp tag expired) at 7:12am that he would call me in an hour at 9:23am he sent a text that accounting would send in for a second temp tag for now. Obviously, that would be too late since the tag would expire prior to my receiving it. As far as my permanent tag, he offered no information, he just said I could check with my local DMV for an update. I went to my local DMV and they were unable to give me an update because it was processed by the dealership but she could tell me that the paper work for the permanent tag was not processed until 05/15/2026 (so 15 days after I received the vehicle). I had no choice but to go to the DMV and filed for a lost tag and pay the fees associated in order to get a permanent tag the day before the temp tag expired. I have texted Steven since and left messages for the sales manager and not a single person has responded. Maybe 26k wasn't enough money to offer decent customer service? I have never been so disappointed in a a buying experience in my life and I have purchased quite a few vehicles. Also, I have never received the temporary tag that was supposedly being sent in for on 05/26/2026. More

We paid cash for a car in February and we're still waiting on our title. They said they lost the title, but I do believe that's very illegal to sell someone a car without a title. waiting on our title. They said they lost the title, but I do believe that's very illegal to sell someone a car without a title. More

BE AWARE of deceptive sales tactics at HGreg Nissan in Palmetto Bay! Some of the salesmen and finance managers here only care about getting you out the door in a new car so they can pocket their commissio Palmetto Bay! Some of the salesmen and finance managers here only care about getting you out the door in a new car so they can pocket their commissions, leaving you to deal with the financial storm afterward. I have been trading in my leased vehicles early for over 15 years with various car brands, so I am well aware of how the process works and the costs involved. However, my experience with HGreg Nissan was completely different. A few weeks after driving off the lot, I was shocked to receive an $8,000 bill from Nissan Motor Acceptance Company (the lease lender). During my entire negotiation, I explicitly specified that I was trading in the car, not doing a standard lease return. We agreed on clear terms: I would make the first payment on the new car that day, and the dealership would take care of the final lease payment and the over-mileage fees. Instead of processing the transaction as a trade-in like we agreed, they processed it in a way that left me holding the bag for thousands of dollars. Do not trust their verbal promises. Double-check every single line of your paperwork, or better yet, take your business to a dealership that values honesty and customer loyalty. More

Whatever money you think you’re saving buying from H. Greg Nissan Kendall, you will spend twice that in time, stress, and aggravation. I promise. We were heading to another dealership when we spotted Greg Nissan Kendall, you will spend twice that in time, stress, and aggravation. I promise. We were heading to another dealership when we spotted their Tesla Model Y on AutoTrader and rerouted. We called ahead to confirm the car was on the lot. The rep said he was “pretty sure.” We pushed him to verify. He came back and told us it wasn’t there at all — might be in next week. They almost got us to drive out for a car that didn’t exist on their lot. First red flag. We ignored it. When we finally saw the car it had scratches, a significant dent, and peeling vinyl wrap not clearly visible in the low resolution video they sent us. We tried negotiating the price down. They refused. Instead they promised to fix everything within one week. We had already paid in full and took them at their word. That cost us three round trips and weeks of our lives. One week later Cinthia tells us the car is ready. We drive ninety minutes down. We pull out of the lot and immediately the brake light isn’t working. We go back. Service makes us wait thirty minutes to tell us they ordered the wrong part. An entire dealership full of people and not one person pressed the brake pedal and checked the back of the car before calling us to drive ninety minutes. Absolutely inexcusable. We took a loaner and drove 2.5 hours home through traffic. Cinthia promised the part would arrive Friday. Friday at 4:20 PM I get a text that starts with “Good morning” telling me the part isn’t there. Saturday same story. We are now over 10 days past paying in full with no car, calling the dealership more than 10 times just to get basic updates. Cinthia promised the general manager would call me personally. He never called. Not once. They refused to fix a cracked speaker mesh in the trunk — a $40 fix — telling us the car was sold as-is after everything they had already put us through. The finance department didn’t know how to process a cashier’s check at a dealership that handles money every single day. And when we finally got the car it was handed over at 40% battery with zero apology. Three trips. Nine plus hours of driving. Weeks of phone calls. Zero accountability. Zero compensation. Zero returned calls from management. Cinthia should not be in a customer facing role. The service team can’t complete basic repairs. Do not buy from this dealership. Not now, not ever. More

I’m writing this as a civic duty to warn anyone considering H. Greg Nissan Kendall: turn around and never look back. Whatever you think you’re saving, you’ll spend twice that in time, stress, gas, considering H. Greg Nissan Kendall: turn around and never look back. Whatever you think you’re saving, you’ll spend twice that in time, stress, gas, and aggravation. IT STARTED BEFORE WE ARRIVED On our way to another dealership, we spotted their Tesla Model Y on AutoTrader and rerouted. We called ahead; the rep was “pretty sure” it was there. We pushed him to verify — he checked and admitted it wasn’t on the lot, and might arrive “next week.” They tried to lure us in for a car they didn’t have. First red flag. We negotiated with their salesperson Cinthia by text and phone, and once the car arrived, drove an hour and a half to see it. THE PROMISE THEY COULDN’T KEEP Their low-res video hadn’t shown the scratches, a significant dent, and peeling vinyl wrap. It had just rained, revealing condensation inside the brake light (which they likely didn’t know about either). Rather than adjusting the price, they promised to fix everything within one week. We’d already paid in full and waited in good faith. That decision cost us three trips, three hours of driving each way, and weeks chasing a car we already owned. THE BRAKE LIGHT A week later, Cinthia said it was ready. We drove 90 minutes back, got the keys, and immediately saw the brake light still didn’t illuminate when pressing the pedal. Cinthia, with full attitude, insisted it was fixed. We went to the service department together. After a 30-minute wait, they admitted they’d ordered the wrong part. Not one employee had pressed the brake pedal and looked at the back of the car before calling us — 30 seconds of effort, zero expertise required. THE RUNAROUND We took a loaner (about the only thing they did right) and drove nearly 2.5 hours home through traffic. Cinthia said the correct part was express ordered for Friday. Friday at 4:20 PM, she texted — beginning with “Good morning” — to say it hadn’t arrived. Saturday: same story. We were now over 10 days past full payment with no car. I personally called the dealership more than 10 times hunting down sales, service, and anyone who’d pick up. Cinthia repeatedly promised the general manager would call me. That call never came. DETAILS THAT SHOW HOW LITTLE THEY CARE When we discovered the car still wasn’t ready, we pointed out a cracked speaker mesh in the trunk — a $40–60 fix. Told it was sold as-is; refused without hesitation. The finance department didn’t know how to process a cashier’s check, asking us for the account number and how to cash it — at a dealership that handles transactions daily. When we finally got the car, it was handed over at 40% battery: not charged, not prepared, just pushed out the door. THE BOTTOM LINE H. Greg Nissan Kendall does not care about you. They make promises they can’t keep to avoid negotiating fairly, waste hours of your life across multiple trips, ignore your calls, and treat you like an inconvenience the moment your money clears. Instead of working with us on the price of a car with cosmetic issues, they promised repairs they couldn’t deliver — forcing three trips totaling nine-plus hours of driving for a car we’d already paid for in full, with no compensation, no accountability, no returned calls from management, and zero urgency from anyone. Cinthia should not be selling cars. The service department can’t perform basic quality checks. Finance doesn’t understand a cashier’s check. Management is too busy to call customers who’ve paid in full and still don’t have their vehicle. I’d give zero stars if I could. Do not buy from this dealership — not now, not ever. More

Even 1 star is too high. Drove 2 hours to be told the car we were coming to purchase had been sold the evening before, even though they scheduled us to come pick it up in the Drove 2 hours to be told the car we were coming to purchase had been sold the evening before, even though they scheduled us to come pick it up in the morning. No phone call, text, or email to let us know we didn’t need to come. Starting our 2 hour drive home now. An entire day wasted and no car. Save yourself a headache and choose a different dealership More

Me encanta este consencionario, tienen muy buenos carros, he tenido 6 carros con ellos, tiene muy buenas ofertas, mi vendedora se llama Vanessa Cruz, super atenta, y estoy muy satifecha con sus ofertas, el he tenido 6 carros con ellos, tiene muy buenas ofertas, mi vendedora se llama Vanessa Cruz, super atenta, y estoy muy satifecha con sus ofertas, el carro que he deseado ella me lo busca, es lo máximo, y les seguiré comprando, yo se la recomiendo 100%, y los precios que ustedes desean, ella los ayuda More

Signed for $31,250 out-the-door, including tax, title, registration, and tag. Price was not contingent on financing. After signing, they raised it to $31,700 claiming ‘the tag went up,’ and the finance ma registration, and tag. Price was not contingent on financing. After signing, they raised it to $31,700 claiming ‘the tag went up,’ and the finance manager became aggressive when I questioned it. Last-minute changes after a signed deal are unacceptable—check your paperwork carefully. More

I bought the vehicle from Nissan Kendall on the 26th 2025 of June. And I did not leave with the car that day,they told me they needed to receive a check from my credit union and it needed to be clear first b of June. And I did not leave with the car that day,they told me they needed to receive a check from my credit union and it needed to be clear first before I can leave with the car. I went to pick the car on the July 2 something was wrong with the hood, so I left the car there so it can't be fix. Between buying the car and getting the hood fixed it was almost 2 weeks without a car. I still had to catch an Uber to work and home.I picked the vehicle up on the 8th of July. And on July 17th the vehicle stopped working, this is 2020 Nissan Altima with only 55m. I had to call AAA to take the car to the dealership. On July 18th 2025 I've been calling all day to find out the status of the vehicle, I even try calling to speak to the guy that sell the car to me.but no one will call me back. So I end up talking to a young lady from service like around 1:00p.m,I told her I will be there in 10 minutes and she could explain everything to me. She told me that I needed a new engine. Remember I only had the car only a week ago, how the xxxx I needed a new engine.. my credit union pay cash money for that vehicle. So I asked to speak to a sale manager and I told him about it that there was not professional they already got the money,. I wanted my money back or they give me another car. He keeps saying I bought the car month ago. how the xxxx could I buy a car a month ago and I have proof that I bought the car on 26. He said the computer would not lie and that really pissed me off my whole attitude just changed. because I just went and pick the car up on the 8th. He said that the car have warranty lifetime it is covered, if they do not covered the the dealership will cover it.You know from the time I was buying the car it was a lot of signs. Even the sale guy was having attitude with me because I'm telling him about the vehicle because I'm very picky. If I'm buying something from y'all and you giving me attitude because I am talking about what's wrong with the car. so I asked if I could get a loaner so I can get back and forth to work. The sales manager said as soon as he get approval to fix the car he was see if I'll be able to get a loaner. Remember I'm going to be taking Ubers they're not going to be paying me for going back and forth to work or doing the things that I need to do. From the time I bought the car and now I'm very disappointed because I talked to three sale managers one about the check, the next one about the hood and now about getting my car fixed. So I called my credit union and I let them know what is going on. They are not professional, very rude and not trying enough to please their I am not stupid.and after this I would not suggest any of my friends or family to buy a vehicle from them. More

This was our third car with Nissan in general, 2nd with HGreg. Started to have problems the car dropping in neutral while driving at any speeds. Proceeded with the lemon law and HGreg decided to ground the HGreg. Started to have problems the car dropping in neutral while driving at any speeds. Proceeded with the lemon law and HGreg decided to ground the car and return back to Nissan. While i kept paying for the car. Unfortunately the State's Lemon Law can't find a resolution since I currently don't have possession of the car. HGreg GM knew what he was doing by getting rid of the car. More