Reason for Visit: Sales
I recommend this dealer: No
My Review of Hagerstown Ford:
PLEASE READ!!<br><br>There have been far too many problems to list, so I'll give just a few.<br><br>I purchased new 03 F-250 in Sep/Oct 03. The vehicle had a small dent in the left front fender well. I was assured that this could be repaired without having to paint the vehicle. This was not the case. While my vehicle was there, for the repair, it received a sizable gouge<br>in the paint. When I came to pick up the vehicle, I pointed out the new damage. I was told it would be taken care of and that they would detail the vehicle, since it didn't get a good detail the first time. When I came back a few days later, they had repaird the ding, but where the original dent had been, there was now small bubbles in the paint. There were also, very obvious swirl marks where they had burned the finish with an orbital buffer. The Service Manager said I was making too big a deal out of such a small blemish but would take care of it. I also had discovered that the passenger mirror had a tendancy to come apart at the mold seam. They said they would address this. I had to go out of town and did not want to leave my vehicle there, so I said I would come back in several weeks to a month. When I came back, I was told that the mirror could not be fixed under warranty because there was a SLIGHT rub mark on it, from<br>where I lightly brushed it at a very low speed. The Manager said he could tell there was absolutely no damage and even remembered me<br>bringing it up last time I was there, but said I was out of luck. I was referred to the Paint and Body shop where I was told that it would be at least 3 MONTHs before they could get my vehicle in to repair the damage THEY had caused. I left my name on the promise that they would call me when they could get me in. They never called. It has been nearly a year since I purchased my vehicle.<br><br>These are just a some of the many, many problems I encountered with<br>this dealership. I have spoken with the Service Director and get anything from genuine concern to complete apathy but nothing gets resolved. I am considering legal alternatives. Submitted 16 Aug 04
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