Haldeman Ford Lincoln

I was having some issues with the service we were provided at this location so I sent an email to let them know how they were doing. You can make the choice if this is a dealership you want to spend provided at this location so I sent an email to let them know how they were doing. You can make the choice if this is a dealership you want to spend your money at. This review includes the response from the dealership some of you will feel it was an appropriate response other will not. That is why you can make your own choice it you are fine with the way they do business. Email with Issues: General Manager Haldeman Lincoln/Ford, I wanted to write you a note to let you know that my family has bought 3 or 4 Fords/Mercury/Lincoln from the Haldeman family over the past few years and we most likely will not be back. This is for a number of reasons, to start the number of times a $50,000+ car had to be in for service exceeded what I would deem normal. The next is the way we were talked to and treated by your service writers. I am not a 5 year old nor am I 100 driving a town car. It is funny I am not stupid either, but yet your people treat my wife and I that way EVERY TIME with no exception. I am the one that has to hear my wife say how they talked to her and how she felt, not you. So really it should stop. If you are marketing to the younger population they need to adapt and adjust their styles when dealing with the customer. They (service writers) assume far more than they should and should spend more time asking probing questions to get to root cause resolution not just shaking their heads. To come back to a customer that has been in a number of times and say that the batteries in a headset were dead is just ridiculous or to say well it worked for me….. Well I am the customer and it didn’t work for me that is what I care about. Next is the rental desk, still comes down to customer service. I feel like badgered when returning a car over gas, guess what it was not full AGAIN when you gave it to me in the first place. The cars are normally dirty and not kept well. I will say that they are a nice selection to fit the different needs of your customers. But don’t yell at me across the room yo does it have gas in it or did you fill it up? Go look if you really want to know so bad like other vendors do. I recommended my neighbors to come check out the ford line up there and guess what they bought 2 2013 Fords. I hate to recommend something or someone knowing that I had a sub-prime experience. Finally, we have had nothing but problems with SYNC and that stupid computer it is always one thing after another. I don’t know that I can put my faith back into the Ford family based off the issues we had with that MKX. Again issues that could either not be duplicated or it “worked for them”. Since Sal you are getting this and I am on a roll with open feedback. Frank is great but he really should listen more to what the customer is saying and less BS. He is a car salesman no doubt and I thought it was just me but until my 2 friends bought cars from him and said the same thing. Well I will be picking up the car again today not 100% fixed so I can hear my 5 year old yell that her tv does not work. But I am pretty sure it will be back a few more times before we can get rid of it. Here was the response from the email I sent them: Thank you for your honest feedback. I assure you that it will be shared with the appropriate personnel. Going forward, if there is anything I can do to make your experience here enjoyable, please let me know. Sincerely, Sal S Haldeman Ford-Lincoln Update: It has been back in the shop once and is scheduled to go back in next week. I understand that these are my feelings and thoughts but i am also in the customer service business. I can tell you that if I received an email like the one I wrote it would result in a much stronger response than I received. I am not asking for money or a discount they just need to know how their business is being run and impacts to the customer. Then correct it. More

Purchased a used Acura with 80k miles. Within 10k miles, catalytic converter went - cost $700. Now at 93k, head gasket blew and broke something in lower end of motor - cost $3500. This is quite unheard of catalytic converter went - cost $700. Now at 93k, head gasket blew and broke something in lower end of motor - cost $3500. This is quite unheard of in a Honda 2.0 litre motor with less than 100k miles. The dealer has no want or even empathy to make this right. I was even willing to take a loss on a trade for a new vehicle. I have been assured by a third party that there isn't anyway this dealer went over the vehicle before selling it without knowledge of an issue. More

My husband and I stopped into Haldeman one night looking to test drive a car. We saw two different vehicles at an auto show, and we had those two cars in mind and wanted to try both to see which one handled to test drive a car. We saw two different vehicles at an auto show, and we had those two cars in mind and wanted to try both to see which one handled better. We tried explaining that we were interested in ending our current lease and getting into a car bigger than what we have now. The salesman who helped us was named Wil. He was a complete jerk who automatically assumed we were just trying to test drive for a perk from the auto show. In reality, we were actually considering paying off our current lease. I have never been treated in such a way. He told us "they were closing in a half hour, and they aren't going to put miles on a car we wouldn't end up buying." This is the second time we've looked at cars at this dealership. Each time we've gone elsewhere. I would not recommend this dealership to anyone. The customer service the salespeople give there is horrible. More

I have been a customer of Haldeman Ford for over 20 I have been a customer of Haldeman Ford for over 20 years. I purchased my first car out of college from Lehigh Street and have purchased subsequent I have been a customer of Haldeman Ford for over 20 years. I purchased my first car out of college from Lehigh Street and have purchased subsequent cars (new and used)from both the Lehigh Street and former Tilghman Street locations. Most recently, I made my most major car purchase (financially) and the sales manager, Sal Sarwar, was incredibly helpful. The information he provided regarding my new car was invaluable in making my decision. His assistance with my trade-in as well as taking time to discuss the various financing options to best meet my individual needs and expectations made the experience first-rate. I did not walk away with a question unanswered. I have recommended this dealership for years and will continue to do so, especially after my most recent visit. More

bought a new truck 3 months ago from haldeman and went back to buy a used car for my daughter . test drove a car and i like it went inside to ask a few questions and the sales manager sal came over.i as back to buy a used car for my daughter . test drove a car and i like it went inside to ask a few questions and the sales manager sal came over.i ask him what service they did to the car and if i could see the car fax.he refuse to give me the car fax and showed me the title and said everything you need to know will be on the title.i said i really wanted to see it. he would not show it to me so i left.can't believe i they would treat a customer like that let alone a returning customer.that will be the last ford purchase from haldeman from our family.very disappointed More

Have purchased 3 or 4 new cars from this dealership. The service and care has always been excellent. I would definately recommend them to anyone. As a matter of fact I have a Lincold dealership about 2 mile service and care has always been excellent. I would definately recommend them to anyone. As a matter of fact I have a Lincold dealership about 2 miles from my home but I have had much better sales and service driving 60 miles to deal with these people. More

Came in to test drive a new Mustang GT. First question salesman had was when are considering to purchase. Told him we're just starting out by getting a feel of how each car on our list drives, that it ma salesman had was when are considering to purchase. Told him we're just starting out by getting a feel of how each car on our list drives, that it may not be until spring until we buy. He left, came back a few minutes later and said the only GT manual they had was on the showroom floor. He told us to come back when we are ready to buy. Drove around their lot and checked their online inventory that showed they had other manual GT's in stock. So basically, we were lied to and denied a test drive because we weren't ready to buy right away. I had heard bad things from customers and potential customers in the past about Haldeman. Now, I've experienced it for myself. Needless to say, this dealer is off my list for life. I will never consider purchasing from them. I've had experience with dealers that do treat potential customers properly. This is not one of them. Go elsewhere. More

By far, this was the very best car sale we ever had. I saw the used vehicle I was looking for on the web, and emailed and called to be sure it was still there before I made the hour and a half drive. Bot saw the used vehicle I was looking for on the web, and emailed and called to be sure it was still there before I made the hour and a half drive. Both responses came quickly, and yes, it was available. I arrived to find the car clean and ready to test drive. I cannot say enough about Wil Witmer, a wonderful, non-pressure salesman who handled our sale in no time. The owner, Sal Sarwar, has my complete respect. This is one classy dealership - they take care of both their cars and customers. We purchased a car with a cousin a few years ago and it didn't go this easily. I think our entire stay, from test drive to driving out was in under two hours. I'd purchase here in a heartbeat and will recomend them in to anyone. More