Haldeman Lexus of Princeton

I have been a customer since 2009. I have always found staff members to be professional, friendly and well informed. I have never had a bad experience. I have always found staff members to be professional, friendly and well informed. I have never had a bad experience. More

Very friendly people, great attitude to help and come with solutions, good and fast service and excelent enviroment with solutions, good and fast service and excelent enviroment More

Tim Kope was very attentive to working with me, very prompt to my request to a loaner! Timeframe of service provided was remarkable! I have been a Lexus customer for the 25 or more years Excellent prompt to my request to a loaner! Timeframe of service provided was remarkable! I have been a Lexus customer for the 25 or more years Excellent on all levels of ser! More

I dropped my car for service primarily for a specific problem, loud and vibration seemingly under hood. The tech said he test drove and all was well, but he suggested new tires and balance. I thought may problem, loud and vibration seemingly under hood. The tech said he test drove and all was well, but he suggested new tires and balance. I thought maybe the tires were the problem. I picked up the car and $2500 later and the problem still exists. Now I need to return and find another tech and test drive it with him. I am concerned that the engine may get damaged or driving is unsafe. This is my second of two nearly identical cars I bought from you, 300,000 miles driven and I know when something is not right. More

Going to Handelman Lexus dealer everytime! All excellent!! All people very kind and proffessional! P.s. free car wash:) All excellent!! All people very kind and proffessional! P.s. free car wash:) More

Tara is always pleasant, knowledgeable, and professional. Very great service from her each and every visit Very great service from her each and every visit More

Farra displayed professionalism, courtesy, and kindness during my recent car visit. She thoroughly explained all necessary details and was patient in explaining the process. I highly recommend Haldeman Lex during my recent car visit. She thoroughly explained all necessary details and was patient in explaining the process. I highly recommend Haldeman Lexus. More

Very Timely, prompt and transparent. Keep us well informed of all service info. All transactions are digital which makes it hassle free. Keep us well informed of all service info. All transactions are digital which makes it hassle free. More

Deplorable service and pompous demeanor in service. They had my vehicle for over 3 weeks because the key could not be recognized in the vehicle. $1300 in diagnosis fees and service and It still was not They had my vehicle for over 3 weeks because the key could not be recognized in the vehicle. $1300 in diagnosis fees and service and It still was not working. I decided to not go through with additional charges and have the vehicle towed elsewhere. They were informed of this. When the tow truck arrived the car was still completely taken apart and not pick up ready. This forced the tow truck driver to leave and cost me another $150 down the drain. When I called and spoke with Chuck, the service manager, his response was “we were at lunch” the tow truck driver could have waited. As if everyone works on his time. As if I didn’t just pay $1300 for the car not to be fixed after 3 weeks. If you work hard for your money, take your vehicle elsewhere. Not only are they incompetent, they lack basic customer service skills such as being able to say “I’m sorry for the inconvenience”. More

Great service. Waiting lounge is super nice. The moment you pull up, someone is there to greet you. Waiting lounge is super nice. The moment you pull up, someone is there to greet you. More