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Haley Toyota of Richmond

Midlothian, VA

4.6
363 Reviews

3600 Lonas Parkway

Midlothian, VA

23112

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Showing 363 reviews

July 29, 2025

Charles Bradley at Haley Toyota was great in helping me acquire the Rav4 I was looking to purchase. He was very knowledgeable and came I on his day off so I could test drive the car. I would recommend Hale More

by AB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Bradley
Jul 29, 2025 -

Haley Toyota of Richmond responded

Thank you for the fantastic review! We are glad to hear that Charles was very helpful in helping find the perfect car. We appreciate you sharing your experience with us and we look forward to serving you again in the future!

July 28, 2025

I purchased my 2nd vehicle from Haley Toyota. I had the pleasure of meeting Brad Thomson, who is knowledgeable and helpful, as I navigated my way through available options. I got the deal that I More

by debk23112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Thomson
Jul 29, 2025 -

Haley Toyota of Richmond responded

Thank you for the fantastic review! We're thrilled to hear that Brad provided you with excellent service and that you found the perfect vehicle. Enjoy your new car, and we look forward to serving you again!

July 02, 2025

They are so friendly and are very attentive to their customers. They remember who you are. More

by kimsmith337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Prince, Shayna Temple, Travis Keyser
Jul 03, 2025 -

Haley Toyota of Richmond responded

Thank you for your kind words! We’re thrilled to hear that our team made you feel valued and remembered. Customer satisfaction is our top priority, and we appreciate your support. Looking forward to serving you again!

May 14, 2025

I would like to thank Jerry Royall, Chad Dutrow, Haley Ford Body Shop, and yours truly DOUG PATTERSON. After talking to each one of you concerning the paint chipping on my 2024 Rav4 front bumper. I was co More

by Nanniecox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Patterson
May 15, 2025 -

Haley Toyota of Richmond responded

Thank you! We’re thrilled to hear about your positive experience with our team at Haley Toyota. We appreciate your support and look forward to serving you again!

April 22, 2025

Best service department ever. Friendly, knowledgeable and accommodating. Doug Patterson has a great crew. The cashiers are friendly too. They really worked with me to fix my car a More

by donnab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Patterson
Apr 23, 2025 -

Haley Toyota of Richmond responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with our service team. We appreciate your support and look forward to serving you again!

April 11, 2025

Very friendly, helpful, professional dealership. Amir fantastic and helped us every step of the way!!! He is honest, patient, and cares about his customers! Thank you, Amir! More

by mjwmoore@comcast.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir (salesman), Mike (finance)
Apr 14, 2025 -

Haley Toyota of Richmond responded

Thank you for your fantastic review! We're thrilled to hear that Amir provided you with such great service. Our team strives to create a friendly and helpful environment. We appreciate your feedback and hope to serve you again!

April 09, 2025

Great experience with Brad Thomson. He was personable and answered all questions about the vehicle we were looking at. More

by Atkinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Thomson
Apr 10, 2025 -

Haley Toyota of Richmond responded

We’re thrilled to hear about your great experience with Brad! Thank you for sharing your feedback—it truly motivates us to keep delivering exceptional service. We hope to serve you again in the future!

March 06, 2025

Ms Futrell was thorough and approachable. She kept us apprised during the entire process and answered all emails in a timely fashion. She was well-versed on the features of the Crown Signia a More

by IJS
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cee Cee Futrell
Mar 07, 2025 -

Haley Toyota of Richmond responded

Thank you for your feedback! We're glad to hear you had a positive experience with Ms. Futrell. We appreciate the recommendation and look forward to serving you again in the future.

December 12, 2024

Great service and tmely,lear communication. Wish toyota gave return customer incentive on the vehicle. More

by jnldrain1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamont critchlow
Dec 16, 2024 -

Haley Toyota of Richmond responded

Thanks for your feedback! We're thrilled to hear you had a great experience with our service team and had clear communication about your vehicle throughout your entire visit. We appreciate your feedback!

November 30, 2024

I was disappointed because the sales person did not inform me that the 2023 Rav4 I purchased in June 2024 is not Certified! Now, I'm having problems and the sales manager was supposed to have the gene More

by heidi9508
Recommend Dealer
No
Employees Worked With
Alberto Noblecilla
Dec 02, 2024 -

Haley Toyota of Richmond responded

We apologize for the miscommunication about your vehicle. Your feedback is important to us. If you have any additional questions, feel free to reach out to Chad, our General Sales Manager. cdutrow@haleyauto.com

Dec 03, 2024 -

heidi9508 responded

Again, Haley Toyota disappoints me. I have to wait two weeks for a generic reply. I will be sure to reach out to Chad, your general sales manager since he can't be bothered to reach out to a dissatisfied customer.

Dec 04, 2024 -

heidi9508 responded

I wanted to update my review - I did speak with Chad, the general manager at Haley Toyota today. He is working with me to resolve my complaints.

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