Haley Toyota of Richmond

Great experience, sales ladies Angeles Delgado and Katie Byrum were very professional and patient. Most importantly they did exactly what they said they were going to do.and stayed in touch throughout the l Byrum were very professional and patient. Most importantly they did exactly what they said they were going to do.and stayed in touch throughout the lengthy ordering process. More

I took my 2023 Tundra for several recalls repairs and Robert Simpson greeted me and told me that I should have my truck back by the end of the day. He told me that he would call when it was ready. I got Robert Simpson greeted me and told me that I should have my truck back by the end of the day. He told me that he would call when it was ready. I got my truck back the same day and all the service that was needed was complete. Nice to have friendly service and it was done right. More

Shout out to Mike in the service department who accommodated my late arrival during the work week and allowed me to pick up my truck after hours. Great customer service that is sadly becoming rare accommodated my late arrival during the work week and allowed me to pick up my truck after hours. Great customer service that is sadly becoming rare these days. Appreciate you Mike! More

A friend highly recommended Mr. Nat Williams. Mr Williams was everything my friend said he was and more. Mr Williams was very kind and courteous in helping me find a nice vehicle. H Nat Williams. Mr Williams was everything my friend said he was and more. Mr Williams was very kind and courteous in helping me find a nice vehicle. He took the time to address my questions in the application and made for a smooth and pleasant experience. He explained several features to me as well. I never felt rushed! I highly recommend anyone looking for a reputable and knowledgeable salesperson to consider Mr. Nat Williams! He made for a very comfortable experience! More

The monthly payment was higher than I expected, but I am very satisfied. The service aspect is quick. very satisfied. The service aspect is quick. More

Every person involved in the sale was friendly and informative. It was my best car buying experience I have ever had from start to finish! informative. It was my best car buying experience I have ever had from start to finish! More

I hate writing reviews, but my recent experience here was very disappointing and I don’t want anyone else's money and time wasted. I arrived at my scheduled 9 AM drop-off time and did the normal check-i very disappointing and I don’t want anyone else's money and time wasted. I arrived at my scheduled 9 AM drop-off time and did the normal check-in to confirm the appointment details. They said that it would done that afternoon and would likely be $280 instead of the $250 they quoted me on the phone. It was not a huge increase and I was already there with a pick-up arranged, so I left the vehicle with them for the day. I didn’t hear anything till they called 8 hours later, indicating that they hadn’t been able to finish the work and would need to keep it through the next morning. I agree to this and change my schedule and set up logistics. 30 minutes later, I received a text from them, which I opened to see a confirmation request for $1900 in immediate critical service needs! $604.61 of the $1900 is the service I went in for that was initially quoted $250 on the phone and then at $280 during drop off! I immediately called to ask about the increase and they just say it would be several hours of service time plus $180 in parts. More frustrating is that they hadn’t even started the work after having my car the entire day. They offered to slightly discount the service only to be double the initial quote, but I declined the services period since. I also know enough about cars to know that half of the “critical” items were not needed, period. The other half will need to be done eventually but aren’t critical or urgent, like a coolant flush. Out of curiosity, I also walked over to the parts counter when I picked up the car to price the $180 in parts they quoted, which seemed high. The parts counter quoted me $134 or $46 cheaper than the service department. I’m not sure what’s going on here but I’d avoid this place If anyone has a good Toyota mechanic, please post a response, if possible. More

Professional low pressure sales staff. We dealt with Sean Jones who took the time to understand our needs and secured the model we wanted in a tough supply environment. We dealt with Sean Jones who took the time to understand our needs and secured the model we wanted in a tough supply environment. More

Haley Toyota is a great dealership. Very knowledgeable salesman, Sean Jones. He made our experience fun and easy! I highly recommend Haley Toyota and, especially, Sean Jones, the upb Very knowledgeable salesman, Sean Jones. He made our experience fun and easy! I highly recommend Haley Toyota and, especially, Sean Jones, the upbeat salesman, if you are in the market for a car. More

Sean Jones ( salesman) did a wonderful job explaining the vehicle and Greg (the fiancé guy) very helpful obtaining us a great rate and valued information about the sale. vehicle and Greg (the fiancé guy) very helpful obtaining us a great rate and valued information about the sale. More