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Hall Mazda

Virginia Beach, VA

4.3
529 Reviews

4372 Holland Rd

Virginia Beach, VA

23452

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529 Reviews of Hall Mazda

April 08, 2009

My sales consultant Ernest Green was extremely friendly and helpful and made my whole car buying experience a positive one. Him and his general sales manager Calvin Smith worked with me to get the car I wa More

by jtugbang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Green, Calvin Smith
April 05, 2009

David Bessey was friendly, knowledgeable and all-around pleasant to work with. Zack Byrd gave me more for my trade-in than I expected. Quite a bit more, actually. The whole deal went down with the three of More

by rgreenwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bessey/Zack Byrd
March 31, 2009

I have a 08 Mazda 3 with 20,000 miles on it. I went in for service because the engine was making a frequent rumbling sound and the break rotors appeared warped. It was suggested that the rumbling sound wa More

by hlgreg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cynthia
Apr 02, 2009 -

Hall Mazda responded

We are very sorry that you had this experience with us. There was an error on our end. The assumption was that the rotors fell under an adjustment warranty, which is 12,000 miles. However, that is not correct. Rotors are covered by the factory warranty which is 3 years 36,000 miles. We will fix the rotors under warranty and we would also be glad to give you a loaner vehicle while your car is being worked on. Again, we are very sorry for the mistake. We appreciate the time that you took to write this review and point out our mistake to us. These steps only help us improve our level of customer service. Someone from the dealership will be contacting you shortly. Thank You, Phil Gorman General Manager Hall Mazda Virginia Beach

March 24, 2009

My husband and I went to Hall Mazda to find a used vehicle last week, David Bessey immediately greeted us and willingly showed us around. After having been to another dealership where the customer ser More

by Meeshell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bessey
February 26, 2009

I have dealt with them for months now. I was looking for a Mazdaspeed 6 with low mileage. Marino stayed on top of everything and kept me informed of when they had one in stock. Test drove, loved it, bough More

by Gordylll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marino
February 05, 2009

Recently I had work done on my 07 MX-5 and my 04 B-3000 truck. The work was done in a timely manner and I am very pleased with the results. It was a pleasure to do business with Bruce Nelson who has always More

by miataed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Nelson, Bruce Nelson
January 24, 2009

I've been a repeat customer of Hall Mazda for over 7 years. Their customer service is the BEST that I've found anywhere! If my vehicle needs a repair, it's fixed RIGHT, the first time and at a reasonabl More

by dazooom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gorman/Calvin Smith/Zack Byrd/Robert Pena/Matt Jackson/ Service Dept: Bruce/Greg/Chip/Eric/Steve
August 06, 2004

Sales Manager Kevin Gorman lied to us numerous times, did not provide adequate customer service, after agreeing to purchase a car we had to wait over 4 hours to complete 15 minutes of paper work. Completely More

by unhappywithhall
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
kevin gorman
April 20, 2004

Very rude and seems to be a shady operation now. I took my car in to have a radio replaced and they told me I needed new BRAKES! (???!) I do not feel confident with taking my car there for service now, be More

by forgood
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service manager
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