Hall Toyota Elizabeth City - Service Center

service of my vehicle I stopped in due to a check engine light, they said someone would be with me soon, 4 hours later they pulled my can in the shop charged me a 85.00 che I stopped in due to a check engine light, they said someone would be with me soon, 4 hours later they pulled my can in the shop charged me a 85.00 checkout said it was an issue with the fuel system 1600.00 later I'm out the door only to find myself stranded on the side of the road, had vehicle towed back to the dealer ship, contacted service manager the next morning was informed of another checkout fee she was very rude, was told vehicle needed more work about 900.00 dollars. Frustrated I had vehicle towed to another dealership, found vehicle had a faulty computer which was still under warranty, spoke with owner and was told he could do nothing due to having the car towed to another Toyota dealer. Service people are horrable and completely misdiagnosed my vehicle. Do not go there they are unprofessional . More

Had a 8am appt this morning for a oil change and state inspection. It took 1 hour and 50 minutes to do both things. The oil change takes about 45min to 1hr. Not once did anyone come and tell me what is go inspection. It took 1 hour and 50 minutes to do both things. The oil change takes about 45min to 1hr. Not once did anyone come and tell me what is going on. (I told them I would be waiting.) When I asked what was going on at the 1hr and 30 min mark. The told me my car was on the inspection machine. That they were sorry. And that they couldn't do oil change and inspection at the same time. Makes no difference to me on how it gets done. As long its done. To me if a cutomer has an appt they come first. Walk in appt's go to the end of the line. I've been a customer of Toyota of Elizabeth City for 2 and a half years now. My husband I bought 2 vehicle's from. I'm not happy about how I was treated today. I showed as I was walking out of the building. Someone asked if they could help me as I was walking to my car saying loudly that he was the owner. The supposed owner never came over to my car when I was sitting there getting my stuff together to leave. AGAIN NOT HAPPY ABOUT HOW I WAS TREATED TODAY. More

Went to this dealer for a simple oil change and they could not even get this done correctly. After they changed the oil and gave me my keys. I pulled over to a parking spot at my 21 year old sons reques could not even get this done correctly. After they changed the oil and gave me my keys. I pulled over to a parking spot at my 21 year old sons request. My son got under the car to check the oil filter and plug. My son found that the dealers worker did not tighten the oil filter and it was moving from side to side about to fall off. If it had not been for my son checking, my cars engine would have been ruined. He tighten the filter with his hand and I pulled back into service. They tighten the filter and did not even care. Do not go to this place. If I had not had my son with me my new car would be junk right now. Toyota dealer shame on you!!! Do a job right or don't do it at all!! Shame SHAME on your dealership! More