Hall Toyota Virginia Beach

My wife and I decided it was time to trade in her 2001 Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owne Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owned lot that she liked. After an over night test drive, we decided we liked the car. There was only one small issue. The Tire Pressure Monitor System showed that two tires were running low, and as a result, the car pulled a little left, especially under braking. We brought this to the attention of the salesman, who assured us it would be fixed before we signed the papers. I dropped the new car off at the dealership around 10:00AM on the second day so they could attend to the issues I had raised. My wife and I returned at noon, during her lunch, to finalize the purchase of the car. I asked the two salesmen involved about the condition of the tires. They both assured me that all tires were in excellent shape and should be of no concern. They said their mechanics had checked the tires that had been low, and there were no issues, so they re inflated them. We drove the car one last time. The pull was gone, and the tires were at the proper pressure. Skip ahead a week. Six days, to be exact. The front left tire was down 15 PSI, all other tires were normal. I set up an appointment and took the car on a Monday, mid-morning, to the Charles Barker Toyota service center. And there I sat, for two and a half hours, without so much as a word being said to me about my car. Finally, as I approached the three hour mark, I asked the receptionist if there was any update. She was a little less than friendly, but said she would find out. Within a minute, I heard my name on the loud speaker. The car was ready. How convenient. The mechanic's notes read "no faults found in tire. Reset TPMS, battery checked OK." Skip ahead another six days, and another 15PSI. My wife takes the car in. Same place. Half hour later, the car is returned. "Small pinhole leak found, patched. Battery checked OK. TPMS reset." Wonderful. Or not. Skip ahead another six days, and another 15 PSI. We took the car to Wal-Mart. Their report? "You have three nails in your tire. None of them are repairable. You need a new tire. While you're at it, you really need two new tires now, and the other two will be needed in about 3,000 miles. I asked if it looked like the existing tire had been patched at some point. "Nope. This tire has never been worked on." So, not only did the salesmen lie to our face, the service center signed off on work that was never done. Report also sent to the BBB. Beware before giving this place any of your business! More

The ratings I gave were very fair for many reasons. All of the people in Charles Barker Toyota were very friendly and made me feel comfortable. I knew that buying a truck from them would be a good partners of the people in Charles Barker Toyota were very friendly and made me feel comfortable. I knew that buying a truck from them would be a good partnership because they were always on top of things. For an example, having truck pulled up front and answering all my questions without making me feel inferior to them. It was my first new car and it was a great experience. I will buy again from them. More

The customer service was phenomenal. Every question I had was answered very quickly and even when there was down time during the credit check and paperwork, I was offered refreshing beverages and snacks. Eve was answered very quickly and even when there was down time during the credit check and paperwork, I was offered refreshing beverages and snacks. Everyone is extremely friendly and Charles Barker Toyota gave me a new view on the car buying experience. I look forward to working with them again in three years when the lease on my '10 Rav4 is up. Five gold stars! More

Mr. Barker talks about 'building relationships' and that is exactly what we found at your Charles Barker Toyota. Everyone connected with our purchase was professionally focused on one thing: my concerns and is exactly what we found at your Charles Barker Toyota. Everyone connected with our purchase was professionally focused on one thing: my concerns and those of my wife. From Lacy Brown, who stayed on point and kept me informed for weeks before we finally arrived; to Donna Digati who started our purchase in an informative, open and honest manner; to John Smith, Jr., who closed our transaction as if he had started it. The transition from one person to the next was quite effective and nearly seamless. Our positive experiences also extend to your support staff: the Manager who's name I can't remember; the gentleman from Toyota Financial Services(?) filling in from Charlotte, NC; the Receptionist; the Cashier; the Delivery Coordinator; and the Parts Dept. Sales Clerk were all helpful, friendly and personable professionals. What a team you have! I couldn't have wished for a better buying experience. Thank you so very much. More

I had been shopping on line for a while to make my decision between another SUV or Sedan...I had both. I searched different sites including the manufacturer sites to do the shopping. Then I contacted decision between another SUV or Sedan...I had both. I searched different sites including the manufacturer sites to do the shopping. Then I contacted several stores inquiring on cars they had in their inventory. I would say for the most part the store sales representatives were responsive and informative. Two sales reps called back with other cars as they came available, so I visited Charles Barker look at am almost new Camry that a customer had returned because they wanted an SUV instead. The Camry was beautiful BUT then I saw the perfect 4Runner...just the right body style with only 10K miles! Yes I went through the myriad of options before the purchase was final, but I didn't feel pushed into anything, it was just being offered without taking too much time. It didn't take too long before I was driving away in my new (well almost new!) Toyota. I love my 4Runner and would definitely buy my next Toyota from Charles Barker. More

I normally do not blog about much, but I have now purchased (3) vehicles from Charles Barker Toyota. My wife and I purchased a 2007 Camry for my son, I needed something reliable and good on gas. He purchased (3) vehicles from Charles Barker Toyota. My wife and I purchased a 2007 Camry for my son, I needed something reliable and good on gas. He just started at JMU. Honestly I have not purchased many used cars in the past. I normally lease new cars and trade them in. I do not mind saying that used cars are a little more difficult to buy. You never really know what you are getting. When working with Jesse C. I learned a few things. I never knew to look for certain things. For example he showed us how to recognize body damage and paint wear. He actually covered everything that put me on edge about a used car that I dont know how to explain it, My wife and I were treated as if he was a personal friend. I'm very happy with my purchase, the Manager actually came out, greeted us by name and asked if we would like to take it to dinner before deciding our purchase. My son is happy, we are happy. I recommend everyone I work with to go see the Charles Barker organization. My wife and I counted last night that we have now purchased 14 cars between the two of us. I think I am crazy for buying so many cars, but the only thing that matters is that my son is happy, hes doing well in school and I told him that if he graduates with a B average that a Brand New Toyota will be sitting in the driveway when he comes home. SO! Jesse and the gang, see you in 4 years. "Hopefully" :) Kevin More

In Dec of 2009, my wife, best friend and his wife and I went to CBarker Used Toyota Sales lot and bought a 2007 XLE. Not being car experts, I still convinced my wife to use a car dealership over CarMax... went to CBarker Used Toyota Sales lot and bought a 2007 XLE. Not being car experts, I still convinced my wife to use a car dealership over CarMax...NEVER AGAIN. A white Camry, real nice, was in the detail shop. We took it for a ride, real nice however we noticed some fish eyes and weird swirls in the paint. We figured it was from wax and the fact they were in the middle of detailing the car when we arrived. A car that sat for 90 days on this lot. We did our haggling as expected and was told the car was from FL, leased and bought/brought to NY for auction where CBarker's buyers had purchased the car. Perfect inside. CarFax showed no damage. We were also told at 27K the 30K maintenance had been completed by the dealership. We got the car for $2K then asking...great deal right? Noooooooooo if it's too good to b true then it is.....DANG IT. Two months later we went to CarMax as my wife really wanted a cross-over. Cool. CarMax valued the car at $11K!!!!!! They showed us how the car was REPAINTED with cheap paint over nearly 50% of the car surface. Past 30 days, what recourse did we have? My wife was still happy with the vehicle, although it will start rusting a lot sooner than it should in VA. She let it go, disappointed and hurt. Sept we received an email from the salesman in regards to her birthday. She then brought up the paint situation. Salesman denied ever knowing and insisted it was not on the CarFax....Ahhhhh DUH not everything, especially a cheap and more damaging paint job will NOT appear on a CarFax. No response after the "let me check with my supervisor" comment/email. Needless to say, very offeneded the CarFax was resent to us. So, this is either poor/inadequate inspection tools/methods when they buy used cars, incompetent inspectors or lack of integrity on their part for not informing us. The car was sitting for 90 days; we bought it close to night time on a very overcast cloudy day. We should have known better. Obviously everyone else that looked at the car DID no better. Yesterday....she went to get her 40K service. Guess what? THE 30K SERVICE WAS NEVER DONE!!!!!! RAW materials and possibly permanent transmission damage!!!!!!!!! Dealer in our town said it was on its last leg of fluid. Wow. Needless to say this is the last straw. I already informed my Navy Command here where I work....I really hope people see this post. Its very sad that in these times, when everyone is angry and on edge and the nice people (compaanies as well) are trying so hard to do right that small businesses continue this era of self-serving crony-ism. You would think we could be honest, have integrity and "do the right thing" by folks. Well, this company surely has not. I would NOT recommend doing business with this company. By the way they knew we were associated, myself and my best friends with the Navy and Air Force respectively. We couldn't even have been respected in that manner. More

We were long term customers of more than ten years. The positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't r positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't really judge any place until you have a problem. We had a significant problem related to work they did a month earlier. The only indicator we got that anybody cared was the service advisor who took care of the car the month before telling us he understood why we were upset, couldn't explain how they could have missed the problem, and understood how we would have a hard time believing them. I think he felt bad about it. They needed to make it right. However, the general manager passed the buck to the service manager and I heard from him two days later. He was apathetic, and he put me off another day instead of immediately resolving the problem. He was clearly playing me for a fool and wasting my time. We got the work done someplace else. He told me that Barker gets the best reviews in the area and he can sleep at night. I told him it was because of people like me that they got those good review. I responded to surveys more than once and sent a letter in the past to Toyota praising my salesman, a parts manager, and also a service advisor we used to have that has since left Barker. I will never again praise Barker. I contacted Toyota Corporate. They understood why I will no longer give Barker any service, and the representative expressed hope that I would remain a Toyota customer elsewhere and extended some compensation. He informed me that Charles Barker Toyota did not get a Presidential Award for Service this year. I can understand why. More

We had a bad experience (not our first) with a service tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headl tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headlight fixed. We waited 1 1/2 hours only to be told no bulb in stock. They could get the bulb but then it would be lunch time so they could get to us after that. We could not wait or come back and requested to return on Saturday. The service tech, Lydia told us we would have to make an appt to have the part ordered and if we wanted Saturday we would have to leave the car all day. Our issue is after waiting 1 1/2 hours they could have made an exception to give us a time on Saturday w/out having to leave the car all day. We ended up telling the tech to not worry about it we would be taking our business elsewhere. Surprisingly they let us go. We did receive a card in the mail 2 days later letting us know our part was in and to make an appointment. Adding insult to injury was the fact our name was spelled incorrectly! It was a mistake to contact the service manager because he has a worse attitude that his techs. He manages to apologize and subtly make it sound like the issue was confusion on our part. He needs some serious training on communication and handling complaints. I will NEVER set foot in that dealership again and we have purchased 3 Toyota's from them and used them for our service. You would think with the issues that Toyota is having now they would be more focused on customer service. I am happy to say that I called Priority and in no time had an appointment for Saturday and the person who answered the phone was very professional. More

Man, if you want to be treated in a professional and courteous manner, no pressure and just an overall great experience then you need to buy here! We have 5 Toyota dealerships that I can drive to in 30 courteous manner, no pressure and just an overall great experience then you need to buy here! We have 5 Toyota dealerships that I can drive to in 30 minutes or less and I shopped 3 of them. Barker Toyota gave the what I wanted for my trade in and I still got a discounted price. The other store in Chesapeake was kinda of that stereo-typical "pushy, give me a deposit to take to my manager to let him know you are serious" BS. The other store was OK but didn't have the car I wanted. His commercials are good too. More