Hampstead Pre-Owned
Hampstead, MD
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
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I would not recommend buying a car from this dealership to my worst enemy - the check engine light in the vehicle came on one day after I got home and is still on after they “fixed the problem”. I started to my worst enemy - the check engine light in the vehicle came on one day after I got home and is still on after they “fixed the problem”. I started the process of buying a vehicle from Hampstead Preowned over the phone as I live about an hour and a half away. I arrived at the dealership to test drive the car and was immediately taken aback by how unprofessional the sales staff was. There was nobody there to greet you when you walk in, they were all yelling to each other about what they were ordering for lunch and just overall felt very unprofessional. Honestly, I became anxious about purchasing a car from this dealership so I started looking up reviews on all sorts of websites and saw that they had a bunch of good reviews, so I ignored my gut instinct. After driving the vehicle, I noticed that the inside was still dirty, so I asked if they would have it detailed before the sale was final and the car was brought to me (they did deliver the vehicle for me, which is about the only positive). They also charge an additional $1295 fee on top of the price of the vehicle that is listed online and they state that this is “to make the vehicle as good as new”, including an interior and exterior detail. I was told it would be detailed, when it arrived at my house it was still in the same condition that it was previously - not clean. I texted the sales person to ask about this, and she responded with some attitude stating that “she drove the vehicle 2 hours for me and if I wanted it detailed I could bring it back”. The next day, after only driving it a few miles, the check engine light came on. I called to speak with a manager about this and was told to take it to Advance Auto to get the code read, which I did. I called back and told them what the code was and they said to bring the vehicle in. I purchased this vehicle for my dad, who flew to PA from Florida to bring the vehicle home. When he called to schedule it for service, they agreed on Monday. My dad showed up on Monday morning and had to remind the service department what he was there for and they said they didn’t have the appointment in the books. He had to wait around for a while before they let him know they would take the car to fix it. A few minutes after he left the dealership, I received a phone call from the service manager stating that he couldn’t remember which car my dad dropped off and why it was there. I had to remind him. They also called my dad three additional times to find out what it was there for because they couldn’t remember. When we called for a follow up to check on the status, we were told that the check engine light had nothing to do with the code that Advance Auto said and it was something entirely different so they had to order different parts. It took 2 days and they called back and said the car was ready. My dad went to pick up the car to drive it back to Florida and a couple hours later the check engine light came back on. I’m not one to typically leave reviews, especially negative ones, and definitely not ones of this length, but I wish I would’ve seen something like this when I did my research on this dealership. More
Morelia Portillo was my salesperson and she gave us an amazing car! It's a green 2019 Subaru Outback Touring. It's the perfect family vehicle. The employees are out of this world. This is the second car I amazing car! It's a green 2019 Subaru Outback Touring. It's the perfect family vehicle. The employees are out of this world. This is the second car I've gotten from this dealer and they are the best in Maryland for sure! More
Certain people who work there are great. We went to only check a price for a car for my daughter. The process was very rushy and they basically sent you straight over to finance guy who thi We went to only check a price for a car for my daughter. The process was very rushy and they basically sent you straight over to finance guy who thinks you’re already buying a car. So he either had no idea, or he was playing me that you would like to just know the price of the car. From my previous experience I knew advertising price is never what you will end it up paying. The car was for my daughter and of course have Audi car she was very happy till we drove car when we got it back home. You have 3 days for any issues to be either fixed or returned. There still is issue with some sensor. Back and forth they supposed to fixed a car and of course they said they did. But they didn’t. Service for fixing s car was absolutely awful. Sadly I thought I would be coming back to the dealership for buying car for my another daughter, but after this experience I won’t…. More
Happy I found this place. They had the car I wanted at a great price, and the service was great too. I finally upgraded from my old car to a 2020 Corolla and love it. Check th They had the car I wanted at a great price, and the service was great too. I finally upgraded from my old car to a 2020 Corolla and love it. Check them out if you’re in MD More
Easy process from start to finish. Mike helped my husband and I find our son his first car, a 2014 Camry with great miles. My son loves the car, and we enjoyed the experience! They wer Mike helped my husband and I find our son his first car, a 2014 Camry with great miles. My son loves the car, and we enjoyed the experience! They were the busiest dealership we have ever been to, but we were still in and out quickly. They came highly recommended from friends, and they delivered! More
The staff was very helpful and they have tons of great options on their lot. You can tell they really hand-pick what they put on their lot, and the majority have super low miles. Dani helped us get schedu options on their lot. You can tell they really hand-pick what they put on their lot, and the majority have super low miles. Dani helped us get scheduled and answered our preliminary questions, Mike G was a rockstar salesman, and Matt/Jason helped wrap up the financing and paperwork. Really good experience with the staff More
liars the only thing they care about is taking your money and leaving you with the worst deal and leaving you with the worst deal More
I purchased a 2015 Ford Explorer from this dealer on 2/5/24. I felt that the experience was one of the best i have had but once home i had a problem with the financing figures which was due really to m 2/5/24. I felt that the experience was one of the best i have had but once home i had a problem with the financing figures which was due really to my lack of attention. I tried to resolve it but at first ran into difficulty. The salesperson and service manager were extremely responsive in resolving minor concerns. Ultimately the customer service manager acting on behalf of the owner corrected the issue. All i can say is that if you want to deal with a company that sells used cars i would recommend Hampstead. You can judge a company by its values which reflect those of the owner. After 60 years buying used cars this is one dealer that stands out! More
I read the bulk of the negative reviews before coming to hampstead, and have to say their pricing was better than every other store I inquired with. Their cars were also a lot nicer, and they were very tran hampstead, and have to say their pricing was better than every other store I inquired with. Their cars were also a lot nicer, and they were very transparent about how they process their cars. Mike was helpful and found me an option I had not seen online. He was thorough and patient with us, and would recommend him to anyone looking for a great experience! More