Hanania Mitsubishi - Service Center

Aytstandubg service! I dropped off my Fiat Abarth and Brian from the Service department took really good care. He was helpful and even asked a mechanic about a loose body I dropped off my Fiat Abarth and Brian from the Service department took really good care. He was helpful and even asked a mechanic about a loose body panel of my car. Cory, the mechanic, was really friendly too. And he fixed one panel immediately. I told Brian I want to pick up my car on Monday and Saturday he gave me a call to let me know the car is ready. Picking up was a pleasure. Brian explained the invoice and showed me the car and everything was done. That was an outstanding service of the guys working at the dealership. Much better than I have experienced before. Thanks guys. I'll be back.... More

Air compressor For some reason the A/C in my car stopped working during labor weekend & it was the absolute worst. I called my dealership right away & spoke with Ing For some reason the A/C in my car stopped working during labor weekend & it was the absolute worst. I called my dealership right away & spoke with Inger Douglas who provided me everything I needed! From checking my warranty, to ordering the part necessary, to keeping me updated on when parts are received & when I should bring it out. I was very stressed but Inger & the team at Alfa Romeo of OP definitely helped me out & I couldn't be more relieved !!! More

Great friendly service Inger was top-notch with customer service and kept me informed and up to date. When she wasn't available other reps took time to assist me. Inger was top-notch with customer service and kept me informed and up to date. When she wasn't available other reps took time to assist me. More

A/C repair. I was satisfied with the work, but no one called me when my car was ready. It sat there ready and I was not contacted. I am not certain why I was not I was satisfied with the work, but no one called me when my car was ready. It sat there ready and I was not contacted. I am not certain why I was not called and no one at the dealership could tell me why or how long it was ready. If I had not called to check on it, I am not sure how long it would have sat before they called me. I was given a loaner while they replaced my a/c compressor and I was satisfied with the service and the friendliness and professionalism of the staff. More

NEVER AGAIN! I purchased a 2014 Mitsubishi Outlander from orange park Mitsubishi (new) The vehicle had less than 10,000 miles when it started having issues So far I purchased a 2014 Mitsubishi Outlander from orange park Mitsubishi (new) The vehicle had less than 10,000 miles when it started having issues So far my vehicle has been in their service center OVER 4 times same issue (leaking coolant & over heating) and they can't figure it out. I've been stranded and missed work because of this vehicle multiple times. Now not only do I have same issue (coolant & overheating) but a new and even more serious issue.(will not accelerate and has a warning light that says slow down transmission overheating) So I took it back to the dealer. The only time I get any updates as to the status is if I call and even then I get told we will call you back and NEVER get a return call. I called today after almost a week of no news, I'm annoyed and even more confused I was told by Berry that the transmission needed replaced (day after I went to have it fixed) he said they knew that but was figuring out the coolant leak...now today Mark basically tells me the tech drove my car and can't find any issues with the transmission (even though it wouldn't accelerate and a warning light came on while i was taking it there) but wait there's more (just like a bad infomercial) they still don't know where coolant is going. So this new hunk of junk has been sitting there either not looked at for almost a week or I was lied to either way I'm furious. This has been an ongoing issue and I am at my breaking point of trying to resolve it. More

I drive from Saint Augustine so they can work on my Fiat. The service department here at Fiat of Orange Park is top notch! Mark always brings to my attention what needs to be done, before it is done. He has g The service department here at Fiat of Orange Park is top notch! Mark always brings to my attention what needs to be done, before it is done. He has gone above and beyond to make sure the vehicle is taken care of and looking good as well. My Fiat is washed and vacuumed when I take it in. It may be a small detail, but an important one. I have never had any issues with my vehicle not being serviced correctly. The entire experience is a very relaxed non-threatening one. There is no pushing of fixing everything at once. When I do come in for service Cindy always greets me with a warm smile and makes me feel comfortable. They always let me know how long it will take. This usually allows me to sit and enjoy some coffee (Coffee provided by them) and do some work on my computer. Before I know it all is done with my vehicle and it is time to go. They will only contact me if I am needing to be reminded of service or to ask how their service was. I have found over the past year, Fiat of Orange Park's service department, is professional in every aspect of their business. There are many places that I can take my vehicle in Saint Augustine, but Fiat of Orange Park is the only place I will take my Fiat. More