Hanlees Davis Chevrolet - Service Center

Prompt service and follow up bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla More

Service was great, however I wish there was better communication with the shuttle. We were told to call the shuttle to pick us up ourselves (unlike the previous time) and the shuttle didn’t pick up. T communication with the shuttle. We were told to call the shuttle to pick us up ourselves (unlike the previous time) and the shuttle didn’t pick up. They didn’t have a ride arranged for us and we had to find our own ride. Aside from this, everything else was great. =) More

Very courteous and helpful, helped getting us back on the road asap while on our vacation. road asap while on our vacation. More

Great service and customer service. Always friendly and they do great work. Thanks again gyys Always friendly and they do great work. Thanks again gyys More

Thad my car towed to Hanlees Davis Chevrolet during an emergency mechanical failure in my car and I wish I could have gone anywhere else. The service manager is an extremely rude person. I had to request emergency mechanical failure in my car and I wish I could have gone anywhere else. The service manager is an extremely rude person. I had to request the itemized service list be emailed from him several times before the document was sent. He treated me with disrespect assuming I couldn't understand the paperwork and insisting that drive to Davis from Sacramento knowing my car is in his custody. He repeatedly said I needed to "visually see the forms" with him instead of just letting me work out any issues I was having with my warranty coverage with the company that I have the warranty with. Every step of the process of getting my car fixed has felt like the service manger trying to swindle me out of more and more money. He also said "too many people are involved" when I asked him to reach out to my claims adjuster because they had additional questions about the work being done on my car. I am not sure how many claims adjusters contacted him on my behalf but I can't imagine it is out of the ordinary to have verify work with claims people and warranty groups. If I hadn't had an emergency I wouldn't have gone there and now after this experience I would never plan to come back. If you are thinking of taking your car to this place just know, there are much better options. More

I very much appreciate the new service adviser Matvey Malozemlin. He gave me the best most transparent service that I’ve ever received at this service location Malozemlin. He gave me the best most transparent service that I’ve ever received at this service location More

Great service manager. Pricing way to high for repairs. $1000 dollars to replace heater hose. Way to much for a 35 dollar part. How can you justify this for a 30 minute rep Pricing way to high for repairs. $1000 dollars to replace heater hose. Way to much for a 35 dollar part. How can you justify this for a 30 minute repair? More

Disrespectful runaround My friend, a widow with a young child, paid full price--more than $50,000--here for a Chevy Traverse and also paid almost $3,000 for an extended warra My friend, a widow with a young child, paid full price--more than $50,000--here for a Chevy Traverse and also paid almost $3,000 for an extended warranty and service contract at the time of purchase. She brought her vehicle in at the recommended intervals for servicing, and always left happy--until the 60,000-mile service visit. At that time, she made an appointment with the service department, took a day off from work, and drove the twenty miles to Hanlees in Davis. When she arrived at the service department, the new service manager refused to perform the service, saying they needed the paperwork to "prove" she was entitled to prepaid work. She waited there for more than two hours while they supposedly searched for the contract. She was told they couldn't find the records, that their computer system only kept records for two years, that they couldn't find the key to a filing cabinet that contained paper records, etc. Extremely upset by what seemed like disrespectful treatment by the service manager, she finally left in tears after being told they would do the service, but only if she paid for it on the spot. I accompanied her to the dealership yesterday with a copy of the original purchase agreement to see if I could help resolve the issue. We received the same runaround: they couldn't tell what particular service agreement she had purchased, their computer system only kept records for two years, and they would have to "send someone to another city where backup records were kept" before they could decide whether to do the service "for free". The manager was unimpressed when told the work had previously always been done on a pre-paid basis, and in fact told my friend that she had been getting "free" servicing! I got the impression that this dealer is friendly when you're buying a car, but otherwise isn't interested in taking care of their customers. More