Hanlees Davis Toyota

best customer service I did have an appointment for truck service work. Moe Rahman is outstanding at his job and really tries to anticipate problems with the vehicle! He I did have an appointment for truck service work. Moe Rahman is outstanding at his job and really tries to anticipate problems with the vehicle! He is aware of promotions, or discounts too, help save some money. More

Great help from Noel Manzanilla Noel was helpful in explaining the different service options and in addition, he spent extra time to review what was done on a previous visit. Noel was helpful in explaining the different service options and in addition, he spent extra time to review what was done on a previous visit. More

$80 Gas Cap error I stopped in to have a Check Engine light consult and was asked to leave it over night. Instead I brought it back the next morning and the intake guy I stopped in to have a Check Engine light consult and was asked to leave it over night. Instead I brought it back the next morning and the intake guy agreed that it wasn't the gas tank cap. He reached in and wiggled the cap, when what he should have done was take it off and put it back on, then start the car to see if the light stayed on. Instead, I had to leave it for several hours for a $160 test estimate. When I returned, the service guy said, "It was the gas cap. The O ring was slightly off." I complained that it was a very expensive simple gas cap and he replied, "That's why I'm only charging you $80." Needless to say, I'm very disappointed. I usually consult with Moe and feel if he'd been available, this would never have happened. More

I called and sent e-mail, but, heard nothing back Hi All - I bought my car here and did not buy any warranty beyond standard warranty. First, 25k great, 30k poor, 35k bad. Not planning on going back u Hi All - I bought my car here and did not buy any warranty beyond standard warranty. First, 25k great, 30k poor, 35k bad. Not planning on going back until they call... More

Moe did a great job I was in rush to leave town I didn't have a appointment I came and moe help me it was almost 4 pm and need a oil change Moe took care of and asked one I was in rush to leave town I didn't have a appointment I came and moe help me it was almost 4 pm and need a oil change Moe took care of and asked one of the tech to stay longer to take care of my car Thank you moe More

Loose drain plug, etc This last service, my transfer case drain plug was not tightened. It left xxxxxxof fluid on my garage floor. I brought it back and the tech said ever This last service, my transfer case drain plug was not tightened. It left xxxxxxof fluid on my garage floor. I brought it back and the tech said everything was fine brought it home and the same thing happened. I crawled under and found the loose drain plug. Had it towed in, not being sure of how much fluid was left On a prior visit, my wiring harness had to be replaced. My AC didn’t work right after, and there were other issues. Took it back and they said I must have gone under the dash and messed something up. They finally found a loose wire(s)? They lost one of my keys (fob) and a new one had to be made. They wrote down the wrong mileage for my next service (off by 11,000 miles). I HATE writing poor reviews but don’t know what else I can do More

Appt. not recorded Made an appointment the week before, but there was no record of it when I appeared at Hanlees. I had a safety recall to be addressed, but there wasn' Made an appointment the week before, but there was no record of it when I appeared at Hanlees. I had a safety recall to be addressed, but there wasn't time to do it, necessitating a second afternoon spent on car repair. More

Stay away ripoffs Their service dept is the worst. Charged $160 and 2.5 hours of my time wasted. Poor customer service. I will never return. Really, avoid these crook Their service dept is the worst. Charged $160 and 2.5 hours of my time wasted. Poor customer service. I will never return. Really, avoid these crooks. Lost my business More

Awful Customer Service I’ve had a few good experiences wifh this branch. However, I had just experienced THE WORST customer service, so bad that I end up crying. People are I’ve had a few good experiences wifh this branch. However, I had just experienced THE WORST customer service, so bad that I end up crying. People are usually nice and willing to help in my past experiences. I set up an qppoinment to get my oil change. The 4th time I’m coming in, I was told that I didn’t have maintenance package when I came last time and the person took care of it for me with just one quick call. The person helping me kept telling me the difference between having an extended warranty and maintenance. So I called my dealership all the way from the Bay Area. Of course, they told me that I do have it (given that I’ve used it in the same location before) and gave a phone number for them to call. The person helping me says “okay let me try calling” sounding annoyed and condescending. When the voice came on he immediately says “this is a warranty company your maintenance is not covered” puts it on speaker and says “its a warranty company here let me put it on speaker so that you can hear”. He continued to explain to me the difference again sounding like I don’t understand and sounding very annoyed. If he didn’t want to help me, he could have just said sorry you have to pay and sent me away instead of wasting my time. Little did he know that the warranty company also covers maintenance because instead of actually trying to talk to a representative he’s too busy telling me I don’t know what I’m talking about because I’m just a mere college student. More

Tire Check Failed to See Problem - 3x Dealership generally good but three times Tire Pressure light went on, 3x I went in to have it checked (to their credit they said bring it in and we'l Dealership generally good but three times Tire Pressure light went on, 3x I went in to have it checked (to their credit they said bring it in and we'll take a look) and 3x they said it was a sensitive warning light triggered (maybe) by cold morning weather or other sensitivities. Reset, topped off air pressure in tires, and away I went. Till next time. And time after that. Drove from Davis to Boise and on way light again went on. Determined when tire pressure light next went on I would drive till tire was visually flat and did so around Boise. Next took car to Les Scwhab, and within fifteen minutes they determined I had a puncture in tire, sealed it, topped off pressure, informed me there was some dry rot around tire and tires would eventually need to be replaced, and handed me the keys with no charge for the work. Simple and quick courteous and done right the first time. Hanlees was simple and quick and courteous but failed to get it right the first time. Second time. And third time. Will look to buy set of tires during next trip to Boise. More