Hanlees Napa Volkswagen - Service Center

Christian was very courteous and efficiently handled my service quickly. He actually saved me money on my service service quickly. He actually saved me money on my service More

They stood behind my warranty and fixed my a/c problem. The a/c machine had a mechanical issue after the diagnosis on my car. That required me to return on another day, a loaner was offered and I took i The a/c machine had a mechanical issue after the diagnosis on my car. That required me to return on another day, a loaner was offered and I took it. The first day I was there I waited in the shop. More

Good customer service easy to approach very helpful kind and knowledgeable hardworking and industrious and approachable and knowledgeable hardworking and industrious and approachable More

Christian was the best representative of customer service that I have had since buying the car there. that I have had since buying the car there. More

The mechanic was kind,professional, and did a great job, going above and beyond what was required. going above and beyond what was required. More

Kevin was fantastic l. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. More

Service representative is very friendly and thorough. Sometimes the service to the car is sloppy, this time the mechanic forgot to reset the electronic system in the car. After the service it continued Sometimes the service to the car is sloppy, this time the mechanic forgot to reset the electronic system in the car. After the service it continued to state I was due for a service. Another device I had, the fluids were not filled even though that was part of the service, these instances makes me feel like I’m not getting what I am paying for mechanically. The experience with front of house was fantastic and I always appreciate the free pick up service to get to work. More

I would not recommend this dealership for service. I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job co I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job communicating with the customer on the status of the car and unwilling to stand behind their service that did not repair the car on the first visit. The car was brought in for service a week before and had some work done, but the problem did not get fixed. The car was brought in the next week for another appointment for the same problem and this time it did get fixed. The dealership did not stand behind their service and I was basically charged for two services that should have been done at the first service appointment. They should have discounted more the $100 for a job that should have been taken care of the first time it was dropped off for service. I have been a customer at this dealership for the past 7 years and have never had a problem before. They were always willing to work with the customer and stand behind their service. After this last service experience I will not be returning to this dealership for service.. More

New service mgr. Kevin was very pleasant and professional, he did a great job in helping us and got our vehicle out ahead of schedule. Kevin was very pleasant and professional, he did a great job in helping us and got our vehicle out ahead of schedule. More