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Hanlees Napa Volkswagen - Service Center

Napa, CA

4.6
342 Reviews

342 Reviews of Hanlees Napa Volkswagen - Service Center

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September 15, 2024

I have always loved having Hanlees take care of my car, AND my car has always been in great shape! More

by SHASKINS99
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

I feel that taking a full 3 hours to have a replacement Sportage key cut and programmed is too long ! This was after having an appointment days in advance and ordering a key weeks earlier. More

by PAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the names of the people.
September 10, 2024

I was pleased with the short amount of time it m took to get the minor recall item repaired. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from service dept.
September 09, 2024

Kevin is a godsend, realized how busy I am this time of the year and made sure I got a loaner car so I can get to work. He's a keeper! More

by ELBO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service Dept
August 25, 2024

Would have appreciated some bottled water in the waiting area. I was not offered a rude either. Didn’t need one but would be nice to know it’s available More

by ROBOB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

It took 6 weeks to have my car repaired. When I called they didn’t know what was being done. Had to call they would not keep me up to date and then always a new problem. Car less 60,000 mile More

by NOVELLEJUVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember she quit part way through.
August 14, 2024

Christian was great! Kind, helpful and personable. I will definitely be back. My new go to Subaru dealership. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
August 03, 2024

Fantastic customer service. Friendly and professional. I drive 40 minutes to go to the Napa dealership for service when two others, Walnut Creek and Fairfield are closer to my More

by ACCIPITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Oligo and Nick Catabay
August 03, 2024

Service representatives were courteous and professional. The service provided was very prompt and friendly. I liked getting a ride home to wait for my car. More

by Elise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2024

This service group consistently provides me with great service, quick turnaround times, respectful practices and thorough repairs. More

by YOO_HOO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin I believe
2
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