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Harco Auto Park
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Harco Auto Park
1013 Beards Hill Road
Aberdeen, Maryland 21001
(410) 272-6200
Manufacturers: Cadillac, GM
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Twenty-Four Month Rating:
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1 Reviews
Overall Score:
2.2
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thevikrc
1/27/2008 3:03:54 PM
Overall Rating: 2.2
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Reason for Visit:
Sales
I recommend this dealer:
No
My Review of Harco Auto Park:
I recently dealth with the dealership based on the recommendation of my sister and brother-in-law who were friends of the owner. They swore by the owner stating "he is a caring person (supposedly a paster of a churh) and will give you the best deal possible. He gave me a loaner vehicle while searching for one that met my initial criteria. This was on a Monday and I made arrangements on Friday to find out what he found. I originally asked for a truck but when considering the costs in gas and repair, I took his suggestion on a car. He met with me, my sister and brother-in-law. When disussing the price of the car, he stated the "bottom line" was $11,200.00. He wanted me to take the car home for the weekend and meet on Monday to make the final decision. The meeting took place with the same people present and I signed the paperwork (which was blank). I was very happy to get a nice car at a decent price and trusted the dealer to deliver on his word (the owner in fact). When I received the paperwork in the mail, the price was $1800.00 higher at almost $13000.00!!!!!!!! I will never trust this person again nor buy a car from this dealership!! I can't imagine this person at church teaching "Thou Shall Not Lie" "Thou Shall Not Steal"
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Response from:
Harco Auto Park
Added: 3/6/2009 8:17:53 AM
In response to the review dated 1/27/08.
Harco is a family owned Christian dealership that has been in business for over 25 years. We take our customer satisfaction extremely seriously, after finding this negative review we researched our records and believe we found the folder on this deal.
The customer did in fact want a truck, but after showing what payments would be on the truck he had chosen, the customer decided it would be a better choice to move to a car.
The original “quote sheet” on the vehicle he was purchasing states 11986 + T/T. This means 11986.00 PLUS TAX/TAGS. It also has a final ON THE ROAD PRICE of 12,974.01.
Our purchase order shows the total price of the vehicle being 12972.59 which is $1.42 LESS than originally quoted.
The customer contacted the dealership after the sale and said he felt he was “misguided” on the plus tax/tags statement and he believed the ON THE ROAD price was the 11,986.00.
Although all of our paperwork was clear and correct we refunded the customer $784.58 as a “good faith gesture”. We wanted his experience to be a satisfying one in hopes we would “EARN” his business in the future.
We truly felt we did everything to ensure this customer’s satisfaction and am deeply disappointed he would choose to leave such a negative review.