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Harco Auto Park

Aberdeen, MD

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1 Review

1013 Beards Hill Road

Aberdeen, MD

21001

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1 Review of Harco Auto Park

January 27, 2008

I recently dealth with the dealership based on the recommendation of my sister and brother-in-law who were friends of the owner. They swore by the owner stating "he is a caring person (supposedly a p More

by thevikrc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Owner
Mar 06, 2009 -

Harco Auto Park responded

In response to the review dated 1/27/08. Harco is a family owned Christian dealership that has been in business for over 25 years. We take our customer satisfaction extremely seriously, after finding this negative review we researched our records and believe we found the folder on this deal. The customer did in fact want a truck, but after showing what payments would be on the truck he had chosen, the customer decided it would be a better choice to move to a car. The original “quote sheet” on the vehicle he was purchasing states 11986 + T/T. This means 11986.00 PLUS TAX/TAGS. It also has a final ON THE ROAD PRICE of 12,974.01. Our purchase order shows the total price of the vehicle being 12972.59 which is $1.42 LESS than originally quoted. The customer contacted the dealership after the sale and said he felt he was “misguided” on the plus tax/tags statement and he believed the ON THE ROAD price was the 11,986.00. Although all of our paperwork was clear and correct we refunded the customer $784.58 as a “good faith gesture”. We wanted his experience to be a satisfying one in hopes we would “EARN” his business in the future. We truly felt we did everything to ensure this customer’s satisfaction and am deeply disappointed he would choose to leave such a negative review.