Harold Zeigler Honda

Worst Service Experience I’ve Ever Had – Avoid Zeigler Honda of Kalamazoo at All Costs I had the unfortunate luck of breaking down in Kalamazoo while visiting family. I took my car to Zeigler Honda, as Honda of Kalamazoo at All Costs I had the unfortunate luck of breaking down in Kalamazoo while visiting family. I took my car to Zeigler Honda, assuming a dealership would be the easiest. Big mistake. They quoted me $4,000 for a new clutch on a car with only 40,000 miles. The estimate was nearly double what multiple independent mechanics quoted me. I was told that if Honda ever issued a recall, only work done through a dealership would qualify for reimbursement—so I felt completely trapped. The service advisor assured me this was the worst-case scenario and said the parts would be sent to Honda for review after the repair. Once the job was done, they changed their story—said they’d “held the parts” for me but wouldn’t be sending anything in. Honda already issued Technical Service Bulletin 22-017 acknowledging premature clutch wear due to a supplier defect. Zeigler charged double the labor listed in that bulletin, and to make things worse, they performed additional work I never authorized, which ended up causing additional issues I had to have corrected elsewhere. In short: this dealership is dishonest, overpriced, and untrustworthy. I’ve owned Hondas for many years, and this experience was such a disaster that it’s made me question the brand altogether. If you ever find yourself needing repairs in or around Kalamazoo, take your car literally anywhere else. You’ll save money, time, and a lot of frustration. Zeigler Honda is an embarrassment to the Honda name. More

Nice service staff that listened to my questions regarding my car problems and then provided the plan to correct the problem regarding my car problems and then provided the plan to correct the problem More

I would recommend this dealership and James, who kept me informed and recommended 30,000 Mile service… the location is clean environment and professional… Thanks for taking care of my car! informed and recommended 30,000 Mile service… the location is clean environment and professional… Thanks for taking care of my car! More

Communication was great service was done in a timely manner they notified me of a recall and took care of that also manner they notified me of a recall and took care of that also More

Express oil change is fast, efficient, honest and they don't try to upsell you. don't try to upsell you. More

This dealership was clean, courteous, helpful, and knowledgeable. Brian Sanderson sold us a great car and took the time to help setup the vehicles information with us. knowledgeable. Brian Sanderson sold us a great car and took the time to help setup the vehicles information with us. More

We brought it in for major maintenance and 2 recalls, all went according to plan and at the agreed price, highly recommended! went according to plan and at the agreed price, highly recommended! More