Harper Volkswagen

Unfortunately,my car was in the possession of Harper Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in the Service Department assured me that my car had been kepted inside and had not received any damage from the storm. Because I had an appointment, I did not take the time to inspect my car. When I arrived at my appointment and exited my car -- I could not believe what I saw. Hail damage!!!! All over my car. I immediately called back to the dealership. I know that their receptionist received the brunt of the complaints yesterday, but she was rude. When I explained that I did not want to leave a message, that I wanted to speak to a Manager, her response was a basic, "this is not my fault or problem." Then to make matters worst, the person that I spoke to -- Mike -- was the most insulting, rude person that I have had the unfortunate opportunity to speak with. In a nut shell, Mike was very clear that Harper VW was not responsible for my vehicle, even though they had possession of my car. He told me that I couldn't hold them responsible anymore than I could hold a movie theater responsible if I went in to watch a move and my car received damage from hail. I have NO idea what he was talking about. Mike explained that the damage was an "act of God" and Harper's wouldn't take care of the damage. There is something quite ironic with this -- when I dropped my car off for the repair, I was required to sign a document stating that if the loaner car that I received came back with any damage, MY INSURANCE would be responsible for the repairs. Fortunately, the loaner car was returned WITHOUT any type of damage (the loaner received better care by me, than my own car received by Harper's). I will NEVER buy another car from Harper's, nor will I ever return my car there for service -- these people can't be trusted -- they are dishonest, dishonest and dishonest -- nor are they responsible business people. I wonder how they would have felt if this had happened to their car. More

We have taken our cars in for service for years and have never been treated the way the other raters described. We are always treated like family. Nothing has ever been damaged and our problems are taken ca never been treated the way the other raters described. We are always treated like family. Nothing has ever been damaged and our problems are taken care of quickly. As for the CEL, its a VW... you will always have CELs. And if its too expensive to get worked on, get a Ford... geez! More

This is the first car I purchased on my own and I'm not sure if it's because I'm a young female who doesn't know very much about cars or if this is just the way they treat their customer's in general...but sure if it's because I'm a young female who doesn't know very much about cars or if this is just the way they treat their customer's in general...but I have the very distinct feeling that I'm getting ripped off everytime I take my car in. The first instance was when my check engine light came on and my car was running sluggishly (it's a 2007 rabbit). The man in the service department asked me if I ever topped off my gas tank when filling up. I told him "Yes" because he explained that it was very important for him to know the truth...and I figured that it couldn't possibly be the problem because it's something I have done with every car I've driven and I usually only round up a few cents. The man came back and explained that because I overfilled my gas tank (according to him this was the only explaination) it damaged my charcoal filter and that it would have to be replaced (for $400+!!!) I asked if would be covered by my warrenty he curtly told me "No" because my manual clearly states not to overfill the tank (which by the way it doesn't, I've now read the whole thing) and that if I had taken the time to read my manual like I should have this would not have happened! Cut to a couple of weeks later, after the very expensive repairs, and my check engine light comes back on. This time there is absolutely nothing wrong with the car but amazingly I'm still charged for service, even though the light only came on because of a malfunction that they can't seem to fix. If that wasn't bad enough, I had the same check engine light problem TWO more times after that. Those services I did not pay for because I threw such a fit that I was in tears and I'm pretty sure they just wanted me to leave. Last but definitely not least, my car is in for its 20,000 mile checkup, the gas tank will not fill up all the way, and my check engine light is on AGAIN! The first thing the man in the service department asked me was if I was topping off my gas tank again(not only was the question in of itself insulting, but the way he asked was so condescending, I would have thought I was in the first grade all over again) I am now in the seventh hour of waiting for my car and I have an awful feeling that I'm about to be blamed for whatever issues my car is experiancing this time. I am very upset about the way I'm being treated and I know that I will never buy a volkswagen again because I am so offended with the way I've been treated...Buyer beware Harper Volkswager! More

This is the worst experience I have ever had in dealing with a car dealership. The staff were all terribly rude. I paid for an extended warranty on my car, however, this dealership refused to honor my wa with a car dealership. The staff were all terribly rude. I paid for an extended warranty on my car, however, this dealership refused to honor my warranty stating that they do not offer this warranty and since they don't offer it, they do not honor it. I will never take my car to them. I will drive the 2.5 hours up to Lexington,KY to Don Jacobs to service my car. Next year when my wife buys a new car, my wife and I will go up to Don Jacobs to spend our money. Harper has lost my business and in my opinion made a serious mistake. More

Our car has been in for lock problems 8 times. The first 7 times they either diagnosed it as an internal failure or "could not reproduce". After keeping our car for three weeks and reproducing the problem 7 times they either diagnosed it as an internal failure or "could not reproduce". After keeping our car for three weeks and reproducing the problem they have determined on the eighth attempt that the locks are not designed to work all the time because we have CRANK WINDOWS!!! They worked perfectly every time for 14 months but I was told it was because of something I was doing differently. They now only work part of the time because they were designed that way!? I said if they would get me the technical literature stating that the locks were intended to work like they said, I would accept it. They haven't. They also dented the running board with their floor lift and said they didn't do it. When I asked them to AT LEAST LOOK AT IT, THEY REFUSED AND BANNED ME FROM THE DEALERSHIP! They said they didn't want our business and would no longer provide us with a loaner for warranty work. (They promise a loaner if a car has been purchased there and we have bought two new cars there.) Two body shops have confirmed that the dent could only have been made by a floor lift and no one else has had it on a lift. I have already found out about one other person that was also "banned" from the dealership because of warranty work problems. Don't do business with Harper's VW, Porsche, Audi, Acura, Jaguar, etc. They sell expensive cars and treat their customers like dirt after the sale. (They also tried to sneak in a $129.00 charge on our last car for "services and processing.) More