My Review Of Harper Volkswagen:
We recently purchased a used Subaru Forrester with approximately 101,600 miles from Mark Hammock at Harper Volkswagen. Admittedly with a little self naivety and probably against my better judgement(Not to mention substantial pressure from teenage daughters), we were shown a repair bill that included replacement of the water pump, head gaskets, and timing belt. We were ok with the repairs but later realized that those repairs were probably just enough to get the car back on the road. Two days later, the "check engine" light came on and I took the vehicle to the Subaru dealership. It turns out that they had some old history on the Forrester but nothing recent. Also, every system service imaginable and 2 open recalls were needing to be performed on the vehicle. Thanks to the service rep at the dealership, he was able to save us about $1200.00 due to a repair related to one of the recalls. However, we did invest another $2400.00 in getting the car in as good shape as we possibly could. Those repairs included virtually all fluids and filters being replaced and systems flushed, replacement of after market parts with appropriate Subaru parts, alignment, tire rotation, front and rear brake work, differential service, and a multi-point check on many other items. I now feel we have a vehicle that is truly road worthy and safe enough to be on the road especially with my teenage daughters behind the wheel. Lesson learned about purchasing used vehicles with over 100,000 miles? Absolutely! 20/20 hindsight? Absolutely! Overall experience? Ehhhh! I hold no animosity towards Mark. I do feel, however, that the dealership and the service garage that did the repairs while the car was on the lot probably knew a lot more about what needed to be done to the vehicle than was disclosed at the time of purchase. I did indicate that I would recommend this dealership, but probably for a new vehicle purchase only.
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