We just bought our 2015 VW Passat at Harper VW and couldn't be happier with the deal. I applied for financing online and received an overnight approval with a great interest rate and a $2000 manufacture incentive. Phillip Carr contacted me via email the next day, we discussed my needs, and I selected a model to look at. Over the next week he and Salesman Aaron Teasley maintained contact with me and worked out the particulars of the deal.
After a nice test drive, we returned to the dealer, Shannon Harper introduced himself and thanked me for my business. Free refreshments were available for us and there is a nice play room to keep the little ones occupied. The place could not have been cleaner or more well kept, not a cluttered desk or mess in sight.
A few minutes after I spoke with Shannon, my papers were ready to sign and I was nearly done. Finance Director Cliff Cunningham closed the deal and went over some dealer add-one with me. I declined the add-ons and no pressure was ever made to buy them, just a simple presentation lasting a few minutes, and no further sales attempt after my initial declination. All the numbers matched my pre-negotiated price and there were no hidden fees or markups, the financing I was told I qualified for was what I got and my payment was dead on with Phillip's quote from an earlier phone conversation; this couldn't have been a more hassle free transaction. The closing session lasted less than ten minutes and there was no grilling or hard sales pitches made, I signed a couple of lines and was ready to drive out in minutes!
All in all, we are thrilled with our purchase and will buy at Harper again. The only thing that could have made this better was if they brought the car to me and I didn't have to drive the 75 miles or so to get there from Crossville. Then again, going to the dealer is an experience in itself... They have some neat classic VWs on display and we got to ring the gong when we bought the car, our son and nephew had a great time with that! And don't forget the t-shirts, we were given some nice Harper/Volkswagen shirts to proudly wear and let people know about our experience. I'd give them a 10 if I could, thanks Harper VW!
I Recommend This Dealer:
Aaron Teasley, Cliff Cunningham
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