We have been using Harper for a few years now and I'll tell you, the service is FANTASTIC! Andy, in the service department is so wonderful. But, to be honest, he isn't always there, so sometimes others have helped us and been just as wonderful. We always have a loaner car set up and if anything is amiss he will call us to update us. THANK YOU, HARPER VOLKSWAGON!!!!!
My battery died and after arriving at Volkswagen without a service appointment, it didn't matter. They took my car straight back and within an hour, I was ready to go!! I love Harper Volkswagen! They treat me like family, and the strive to give their absolute best always! Super nice service staff!!!
I just bought a new golf sportwagon to replace my Jetta sportwagon diesel that VW is buying back. Chris Brown was great. Best car buying experience I have ever had. The buyback was smooth and easy as well. I wouldn't go anywhere else.
Friendly helpful staff... everything was explained in detail.... was several times keeping me up to date on progress. Not gonna lie.... it was expensive.... but my little baby bug is all taken care of now :)
Last Wednesday I purchased a 2016 Honda Civic EX-T from Harper VW and it was the best car buying experience hands down! I'm recommending Harper VW to everyone I know and have no doubt that I'll be a lifetime customer from here on out. Thank you Harper Volkswagen!!
Be cautionary of Harper VW Service dept., as they promote services that are not always needed. They create a sense of urgency for these unnecessary repairs. Also, they charge excessively for parts and labor. We have price shopped to other local independent service providers to verify this. We submitted our VW Beetle for a simple oil change and ended up getting charged for over $ 860 of parts / labor for repairs that we not needed at the time. Unfortunately, I was out of the country and my wife had to handle the repair. I contacted the Service Manager and no action was taken to resolve my problem. We have lost our trust with them.