I moved to the Knoxville a little over a year ago. Not long after moving here, I noticed that the headlight assembly on my Touareg was very loose in the housing, so I called Harper VW and scheduled an appointment to have it looked at. I brought the car in, the tech. looked at it right there in front of me in the lane where you drop the cars off, determined the assembly had been incorrectly installed by the dealer in the area where I lived previously and fixed it, all free of charge. I had not bought this car from Harper no ever spent any money with them servicing it in the past. I was amazed at how well they treated me. My last dealer would have charged me $200 and probably broken something else in the process.
Fast forward, I had my next scheduled service done with them and the experience was good. The price was reasonable, Andy was very polite and took great care of me, even gave me a loaner car for the day. Not long after that service was completed, I noticed a noise coming from my right front wheel and took the car back in. They determined the problem (it wasn't anything that was their fault from the previous service), fixed it, and sent me home, free of charge again!
I love my car, and I am happy to say that I've found a dealer that I absolutely trust to take care of it and keep me in it for a long time. Thanks, Andy, and Harper VW for great service!
I Recommend This Dealer:
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