I had to have my car towed in and wasn't sure if it would be dropped off prior to the close of the service department. When I explained the situation to Steve Nicole, my service rep, he assured me they would take care of everything once the car was delivered. He also told me what the potential problem might be and how much it would cost to do the repairs.
My car was dropped off while Steve was still at the dealership and he called me to let me know it had arrived and they would begin work on it the next business day. When they got it into the service bay, they discovered the problem was not what Steve had originally thought and that the cost would be about half of the original quoted. The repairs were completed and I was able to pick up my car that same day.
Steve and all the service reps have handled any and all service/repair work with the utmost courtesy and are always friendly and knowledgeable. I would and do recommend Harper VW to friends and family for both purchasing a car and service.