Originally I was car shopping for a good gas milage car over my SUV. I had run around town looking at various dealerships and was more disappointed in the blasé attitudes I received at these other dealerships. I finally worked my way to Harper Fiat where I really enjoyed the look and styling of the Fiat Abarth. I met the owner Shannon and he offered me a test drive (He actually drove as it has been a while since I've driven a stick and preferred he drive it). Needless to say he was not shy about putting the car through its paces. Shannon also introduced me to his staff and explained his dealership philosophy. At that point I knew I would be buying a car from Harper, just didn't know which one.

Two weeks later I found myself at Harper Volkswagen and met with Scott. Scott was very professional and stayed in touch with me. Made sure all my questions and requests were answered and fulfilled. And ultimately I bought a car from Harper.

I would definately buy from Harper again.

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Way above what I have experience at other dealerships. My wife was the first one to experience the dealership alone. She was treated with the up most respect and never felt like she was looked down upon because her husband was not with her. CJ Robinette was outstanding and work with us on our trade and gave our family the idea buying experience. Our family owned a RV dealership for over 45 years and we always tried to do our best to make the customer feel at home and respected. This was the first Auto Dealership where my family was treated the way that we had treated our customers. No run around .... No Games were played ..... Just Honest Right up front answers. Great Job Guys... I will HIGHLY recommend you to anyone who ask. If you have any questions about our buying Experience you can email me at rickcathey@live.com.
Rick & Kim Cathey
2012 Volkswagen Routan

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We recently purchased a used Subaru Forrester with approximately 101,600 miles from Mark Hammock at Harper Volkswagen. Admittedly with a little self naivety and probably against my better judgement(Not to mention substantial pressure from teenage daughters), we were shown a repair bill that included replacement of the water pump, head gaskets, and timing belt. We were ok with the repairs but later realized that those repairs were probably just enough to get the car back on the road. Two days later, the "check engine" light came on and I took the vehicle to the Subaru dealership. It turns out that they had some old history on the Forrester but nothing recent. Also, every system service imaginable and 2 open recalls were needing to be performed on the vehicle. Thanks to the service rep at the dealership, he was able to save us about $1200.00 due to a repair related to one of the recalls. However, we did invest another $2400.00 in getting the car in as good shape as we possibly could. Those repairs included virtually all fluids and filters being replaced and systems flushed, replacement of after market parts with appropriate Subaru parts, alignment, tire rotation, front and rear brake work, differential service, and a multi-point check on many other items. I now feel we have a vehicle that is truly road worthy and safe enough to be on the road especially with my teenage daughters behind the wheel. Lesson learned about purchasing used vehicles with over 100,000 miles? Absolutely! 20/20 hindsight? Absolutely! Overall experience? Ehhhh! I hold no animosity towards Mark. I do feel, however, that the dealership and the service garage that did the repairs while the car was on the lot probably knew a lot more about what needed to be done to the vehicle than was disclosed at the time of purchase. I did indicate that I would recommend this dealership, but probably for a new vehicle purchase only.

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Have been Harper VW customers for eight years, mostly for service on the two VWs we bought in Jax, FL. We bought a third VW new in 2011 for a graduation present (Jetta). We bought that car through Mark Hammock and were very pleased with him; simply a terrific guy. We just bought a new 2013 (04/13) Beetle and made certain to deal with Mark Hammock again. We were thoroughly pleased once again with Mark. What a sensational fellow! Without reservation, we would highly recommend Mark Hammock to anyone. Both new car deals had to go through the GM, who was ammenable to a reasonable negotiation on each transaction. A very good businessman, and one who seemingly will try to make sensible deals happen. The staff at Harper VW (at least those with whom we've dealt) are really quite exceptional. The service advisors, I have actually begun to think of as real friends. They will bend over backwards to make sure everything is right. Their names: Andy, Jeff, Steve; also Mike and Todd, all of whom are professionals of the highest caliber, not to mention friendly, knowledgable, and with great personalities and keen senses of humor (I like a good audience). I simply cannot give enough praise to their service dept. The VW techs are all great and perform the work flawlessly (as far as I'm concerned, anyway). The work is done right and always completed in less time than I thought was possible. Have also dealt with Chris (used vehicle mgr.), Rick (paperwork/finance mgr.), Phillip (web guy). All aces in my book, very cool guys. We would certainly recommend Harper VW. One of the few business, of any kind, I actually enjoy spending money with.

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We visited this dealership to evaluate the Passat. Mark was very helpful and knowledgeable about the car. He showed us both the new vehicle and a used Passat with low mileage. I loved the vehicle and when we had selected the new Passat, he was very helpful in our negotiations for the car. I certainly would recommend both this dealership and Mark.

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I had the best experience I have had at a dealership, and I trade cars often probably every 6- 8 months so I've definently been to alot of them, and this visit was very quick and painless in a very timely manner. The thing I hate most about going into a dealership to do business is the time that it takes from walking in the door to driving away in a new/ used car. That was not the case at Harper it was surprising fast process, Mark didn't hold us up the first day we came in because he knew the banks were closed and we coulnd't do much at that point, so we just came back the next day everything was already handled and we just signed the papers. Would Recommend.

Matt

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I recently purchased my 2nd VW, the first a Super Beetle in 1972, and now 41 years later a 2013 VW Passat. The experience at Harper Volkswagen was the best. Scott Pfundston and Bill Blair both Navy Veterans made sure this experience was a success. My White 2013 VW Passat came right off the show room floor and it's a beauty. Scott took the time to make sure I understood all functions of this car. Boy I was surprised at the gem I bought. Bill insured I have my Retired Navy license plates and they were put on the car within a week, that's service. Everyone I met a Harpers including Mr. Shannon Harper has been great and I'm looking forward to a long relationship. Big Thanks to the team.

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Scott Pfundston was very helpful and responsive during my sales experience. When it looked like it was going to take months to get the VW with all of the specs that I wanted, he kept searching until he found "the one." I purchased my first VW from Harper in 2000 and was pleased to purchase again in 2013. I've been impressed with the professional service and personal attention that I have received for 13 years. Our family has purchased 3 cars from Harper, and we'll keep coming back. Thank you.

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Farid was great! This was my first time buying and I'm so glad it was from him. He was very friendly and I never felt like he was being the usually "pushy salesman." I love my beetle and the experience was great! I would recommend Harper Volkswagen and Farid to anyone!

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Extremely friendly associates. The dealership owner was very very nice. Worked with CJ on getting the perfect car. He was so much help and my family and I appreciate everything he did. He definitely went above and beyond to see that we found the right fit for a new car at a great deal. I would recommend this dealership to anyone!

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