Reason for Visit: Service
I recommend this dealer: No
My Review of Harrisonburg Honda:
On 5/2/08, I took my 96 Prelude to Harrisonburg Honda (HH) for service on a minor oil leak, AC problem, and inspection. I had diagnosed the AC problem to be a faulty condenser fan switch, which caused the fan not to run. After about an hour, a service rep at HH called. The tech said the condenser fan did run, and the AC problem was due to low refrigerant. I didn't believe this was the case, because I had observed the fan not running, and had refrigerant level tested by a licensed HVAC tech, and the level was normal. (The car has never needed a refrigerant recharge since I’ve owned it.) I declined service on the AC, but still had the car inspected. Just before lunch, I arrived and paid for service. As I approached my car, I heard it hissing. I went back inside and asked
the Service Manager (Larry) to accompany me. To diagnose the hiss, he called a service tech, who found that pressurized refrigerant was escaping from a hole in the condenser. Larry verbally quoted just over $500 to replace the condenser. I declined the service, told him I would think about it, and left. It occurred to me that there was no mention of the hissing leak or condenser replacement in my service ticket. I drove back to HH and confronted Larry about this. I said the evidence indicated that the hole in the condenser was created while the car was in the care of HH, and asked that the damaged condenser be replaced. He denied liability, and said that I would need to speak with the General Manager (GM), who was not in. I went back to my car and again
heard the hissing and saw moisture on the frame below the condenser, which was not there when I first heard the hissing, indicating the hole had been punctured not long before I first heard the hissing. I met with the GM on 5/6, and was told that the issue would need to be addressed by the owner, who was out of town until 5/11. As of 5/15, I still had not heard anything, so I called, and was told that the owner had been too busy to review my issue, and that it would be several more
days. I let them know I intended to contact the BBB, and they hung up on me. Today is 5/29, and I still have not heard anything from anyone.
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