Hatchett Hyundai East - Service Center

Not sure I brought our Hyundai Sonata in Friday Jan. 27, 2017 at 8:15 a.m. to do a recall on underbody prevention. They told me it would be 1 1/2 hours to d I brought our Hyundai Sonata in Friday Jan. 27, 2017 at 8:15 a.m. to do a recall on underbody prevention. They told me it would be 1 1/2 hours to do and that is what it was. But, the car had not been cleaned and still had the yellow writing on the back window on the drivers side. Now I am not sure if the work got done since the car wasn't cleaned. More

Now that's customer service! In service to find out what was wrong with my car. Left with a new to me car in my budget and everything explained to me. RJ and Jeremy are amazing an In service to find out what was wrong with my car. Left with a new to me car in my budget and everything explained to me. RJ and Jeremy are amazing and extremely helpful! They took the time to keep me updated on my car situation, to tell me where my budget was and help me find the perfect car for my budget. I would recommend them to anyone, any time hands down. More

great dealership I have bought 2 cars from R J the first one was 2011 sonata in Feb 15 and just bought a 2015 sonata today this dealership is a great place to buy a ca I have bought 2 cars from R J the first one was 2011 sonata in Feb 15 and just bought a 2015 sonata today this dealership is a great place to buy a car they do not pressure you into buying a car you do not want and they will work with you and try to get you into the car you want More

Above and beyond all expectations I can't say enough about their service department. I broke down on the side of the Kansas turnpike on the way from Minnesota to San Antonio with my f I can't say enough about their service department. I broke down on the side of the Kansas turnpike on the way from Minnesota to San Antonio with my family in the car. The service manager (Coy) sent one of their guys out with some gas in case it was a problem with the gas gauge. The technician (AJ) came out and was extremely helpful, even following us to our hotel and giving me options to continue troubleshooting the problem. Coy called me the next morning to see how things worked out, then fit my car into their schedule first thing in the morning so we could be on our way. This is a perfect example of the America we all wish for. My local Hyundai dealership in MN has treated me pretty well, but I may just come back to Wichita to buy a car from these guys. More

Sales Department is fantastic! Service....Not so much I bought a 2015 Hyundai Elantra at this location in May and the sale was fantastic. It was one of the easiest car buying experiences I have ever had. I bought a 2015 Hyundai Elantra at this location in May and the sale was fantastic. It was one of the easiest car buying experiences I have ever had. Great staff. Very attentive and full of answers. I have had the misfortune of returning to this dealership on two separate occasions for scheduled service on my car. The first was a simple oil change (first oil change). Nothing special. 3 hours of waiting and finally get done. The service manager noticed my sour looks and asked me if everything was ok. I explained it all to him and he gave me his card and said the next oil change and tire rotation was on the house and they would provide a loaner vehicle to make it up to me. I left pretty impressed with his offer to make me happier. A few days before my next appointment I sent 2 emails and attempted to contact him by phone but no response. i attended my appointment and noticed on the invoice the exact verbiage I had typed in my email about the service managers offer. Nothing was ever said to me and I am not the type to cause a scene in a business over things such as this. This service, 3 hours later cost me considerably more than I had anticipated. (Especially since it was supposed to be free) I sent a facebook message to the dealership and expressed my displeasure. They stated in their facebook message in response they would forward my complaint to the Lead Service manager for the company and he would contact me. I realize he is probably very busy so I gave it a considerable amount of time. This message was sent on October 20, 2015. Still no answer. Very disappointed. I was so happy with how the sale went, but I have been ruined by the service after the sale. I do not like doing public complaining but I want people who can make a difference to see these complaints. More

Life time warranty I have the life time power terrain warranty on my vehicle, which is great, except that I have to get my oil changed an my tires rotated on a regular s I have the life time power terrain warranty on my vehicle, which is great, except that I have to get my oil changed an my tires rotated on a regular schedule. This wouldn't be so bad, but every time that I schedule an appointment, I end up sitting in the waiting room for a minimum of 90 minutes waiting. I know for a face that it does not take more than 20-25 minutes to change oil and rotate tires. If I take the time to schedule an appointment, they should make sure they can actually get my car in then, not 45 minutes later. The bad part is, that to maintain my warranty I don't have a choice but to keep coming back and getting these services done here. More

Austin was really great in helping me with my oil change and with getting a charger for my I PHONE. I can finally listen to music with my I Phone 5. Thank you so much!!! and with getting a charger for my I PHONE. I can finally listen to music with my I Phone 5. Thank you so much!!! More

I would recommend this dealer to anyone. They treated me like family, and took care of my vehicle like it was their own. Thanks for the great service!! like family, and took care of my vehicle like it was their own. Thanks for the great service!! More

I live on the East side, however, I bought my Tuscon on the West side as the East at that time was on Kellogg and I hated the location. Since they've moved, I've used the East side twice and have been very the West side as the East at that time was on Kellogg and I hated the location. Since they've moved, I've used the East side twice and have been very happy with the service and the friendly attitudes. More