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Hawk Cadillac of Joliet

Joliet, IL

Overview
Employees
Reviews
4.5
254 Reviews
We are here to help in any way we can with your automotive finance, purchase and service needs. Let us know if you have questions regarding a new or used vehicle, financing, or about any of the services we provide. We are proud to be your choice new and used car dealer serving the Tinley Park, Naperville, and Morris area and look forward to hearing from you.
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2001 W Jefferson St

Joliet, IL

60435

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Showing 254 reviews

October 07, 2023

Great customer service very attentive to detail! Best car buying experience ever! Sold me my first brand new vehicle! More

by Stroud001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Anderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Hawk Cadillac of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
September 27, 2023

All went well Other than after the tire rotation all the sensors are mixed up. More

by LUPENBILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Anderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Hawk Cadillac of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
September 24, 2023

Great experience im satisfied every time I come there my car be right all the time More

by davidre206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Woltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Hawk Cadillac of Joliet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Cadillac and we hope to see you again soon!

Helpful
September 23, 2023

I had great service Pierce Haden the sale person was great I will refer this dealership to my friend looking for a cat More

by LATSONSUSAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pierce Hadden
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Sep 25, 2023 -

Hawk Cadillac of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
September 13, 2023

Car was in the shop for a week with no call on what was happening so i finally called in and nothing yet. 2 days later i get a call it is finished i go i and ask what was wrong? Nothing we couldn’t duplica More

by Ltafoya26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Webb
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Sep 14, 2023 -

Hawk Cadillac of Joliet responded

We are disappointed to hear that you did not have a more positive experience with us at Hawk Cadillac. I would like to get some more details about your experience with us. We would like to have a better understanding about your experience. Please reach out to Daryl Woltman at 779-260-4311 at your ea rliest convenience and we will do our best to resolve this with you.

Helpful
September 13, 2023

I bought window from parts for 2023 xt5 i tokd them they did not fit right they said they did they would put them on for 150.00 dollars i said the vent shads were only 85 dollars so i went home to put them More

by DANDEVEA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Anderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Thorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Hawk Cadillac of Joliet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give our service manager Bill Webb a call at 779-260-4270 so we can discuss your experien ce further. We look forward to hearing from you

Sep 19, 2023 -

DANDEVEA responded

Thanks for your respond but i will not be calling this should have taking care of the first time when i spend 70000 dollars i should be taking care of the first i cant belive this happend over eight dollars these vent shades are junk so im out eighty dollars but you are going to lose thousands of dollars i wont be back not a smart decision for hawk over eighty dollers

Helpful
September 10, 2023

Great job by the salesman he was helpful and professional with handling my experience with Cadillac I purchased More

by SMCGRAW66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Anderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Hawk Cadillac of Joliet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help!

Sep 13, 2023 -

Hawk Cadillac of Joliet responded

Hi, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
September 05, 2023

Both issues I brought my car in for were not addressed and my concerns were not heard. In fact, they test drove it and claimed they could not replicate the issue but I could hear it as soon as I left the More

by Charlie10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angus
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Sep 07, 2023 -

Hawk Cadillac of Joliet responded

Charlie, Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to our Service Manager, Bill Webb at 779-260-4270 at your earliest convenience to discuss how we can turn this experi ence into a positive one.

Sep 08, 2023 -

Hawk Cadillac of Joliet responded

Hi, we're disappointed to hear of the negative experience you had at our location. Please reach out to our Service Manager, Bill Webb at 779-260-4270 when you can so we can address this situation directly. Thank you and have a great day.

Helpful
September 03, 2023

Service team, Angus very prompt and courteous. Don in body shop is one of the best. Great service and magnificent results! More

by GGONL123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Hawk Cadillac of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Sep 06, 2023 -

Hawk Cadillac of Joliet responded

We're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

Helpful
August 22, 2023

Great service rep from start to finish. Good service, friendly staff. I would recommend them. More

by LPARKER7694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Report | Print
Aug 25, 2023 -

Hawk Cadillac of Joliet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!

Aug 25, 2023 -

LPARKER7694 responded

You deserve it.

Helpful
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