Hawk Cadillac of Joliet - Service Center

Angus and my service team are spectacular. He kept me updated the entire time step-by-step with constant updates. He had updates available to him.. On the other hand, I am extremely disappo He kept me updated the entire time step-by-step with constant updates. He had updates available to him.. On the other hand, I am extremely disappointed with GM that they do not have vehicles as loaners similar size to a customers vehicle. I purchased a Cadillac Escalade ESV because I need a large vehicle, I spent almost a month in a tiny vehicle, equinox or Traverse, which I do not feel as acceptable. If a larger vehicle is not available, I should be able to rent a larger vehicle from a rental company and get full reimbursement for the rental More

I had Recall perform on my car. Service Department Chris was very, very helpful completing the recall. I just had surgery and couldn't drive. Chris arranged car pickup from my house Service Department Chris was very, very helpful completing the recall. I just had surgery and couldn't drive. Chris arranged car pickup from my house, over seen the completion of the recall and had my car dropped back off at the house. Thank You Chris. More

All went well Other than after the tire rotation all the sensors are mixed up. the sensors are mixed up. More

Great experience im satisfied every time I come there my car be right all the time car be right all the time More

I bought window from parts for 2023 xt5 i tokd them they did not fit right they said they did they would put them on for 150.00 dollars i said the vent shads were only 85 dollars so i went home to put them did not fit right they said they did they would put them on for 150.00 dollars i said the vent shads were only 85 dollars so i went home to put them on the first one i put on broke when i rolled up the window i really did not get much help for bying a 70000 car so now all i have are broken vent shades not happy at all me and my family bought cars there for years dont think i will ever be back to bye any more cars all this over vent shads that were junk to start with all service department wanted was money More

Car was in the shop for a week with no call on what was happening so i finally called in and nothing yet. 2 days later i get a call it is finished i go i and ask what was wrong? Nothing we couldn’t duplica happening so i finally called in and nothing yet. 2 days later i get a call it is finished i go i and ask what was wrong? Nothing we couldn’t duplicate the issue asked for service managers name and left a voice mail for Bill Webb as issue is still there and no call back as of yet. Next call will be to general manager More

Both issues I brought my car in for were not addressed and my concerns were not heard. In fact, they test drove it and claimed they could not replicate the issue but I could hear it as soon as I left the and my concerns were not heard. In fact, they test drove it and claimed they could not replicate the issue but I could hear it as soon as I left the lot. Additionally, I received my car back with a no-charge inspection that is supposed to come with a report but I did not receive any report. More

Service team, Angus very prompt and courteous. Don in body shop is one of the best. Great service and magnificent results! Don in body shop is one of the best. Great service and magnificent results! More

Great service rep from start to finish. Good service, friendly staff. I would recommend them. Good service, friendly staff. I would recommend them. More

Brought in my 2008 CTS to have a new keyfob purchased in the parts department programmed. Also, I had the dealer mechanic check the rear door locks as they sometimes to not unlock when selecting the open d the parts department programmed. Also, I had the dealer mechanic check the rear door locks as they sometimes to not unlock when selecting the open door button. The only complaint that I have is that when the new keyfob was ordered, I assumed that the keyfob would be like the original full keyfob. Unfortunately for me, the keyfob that came with the car in 2008 is at our Florida condo and I cannot clip the keyfob to my key ring until we get to Florida this winter. I do not recall if the parts clerk told me that the partial keyfob was the part that I ordered or if I was ordering a full keyfob with a blank key in the keyfob. For $240.00 plus $110.00 for programming charge, I expected that I was getting a complete keyfob. The keyfob was ordered, as it was not in the parts department inventory. It took about 7+ days for the part to be available. More