Hawthorne Chevrolet

Since the change in ownership this place is an absolute joke! This was my third and final service visit since the ownership change. I came in for an oil change and tire rotation. I was told there was a n joke! This was my third and final service visit since the ownership change. I came in for an oil change and tire rotation. I was told there was a nail in my driver side rear tire, that was patchable, and asked if I wanted to have that done at additional cost. My answer was no because I have a tire protection plan that I purchased from “Hawthorne Chevrolet” under the previous owner that I learned is no longer accepted at “Hawthorne Chevrolet” by the current owner during a previous request for service for a nail in my tire. I was told that DLP (the tire protection company) would not make payments to them for service plan repairs. I called DLP and was told the exact opposite. They said the current owners of “Hawthorne Chevrolet” will not perform work on DLP plans because they were not happy with the reimbursement amounts of that contract. I was told that the tire rotation did not occur this visit because the technician did not want to “disturb” the compromised tire. So, in essence, the current owners of “Hawthorne Chevrolet” charged a customer of more than 15 years (leasing a new vehicle every 3 years or so) $120.00 for an oil change, let me leave with a compromised tire on my vehicle on the way OUT of their service center with the recommendation that I drive, on a compromised tire about 20 miles out of my way to get it repaired at Mahwah Buick (who would honor the DLP plan), even though I purchased a tire protection plan from “Hawthorne Chevrolet”. As I opened this review with… What an absolute joke! More

Highly recommend doing business with Hawthorne Chevrolet. Friendly staff and really try to work with you. Our salesman Christian did a great job making this a smooth sale. Will def be back for the next lease Friendly staff and really try to work with you. Our salesman Christian did a great job making this a smooth sale. Will def be back for the next lease. More

I have no issue with the Service Dept. , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without a tire rotation. I had a $20 coupon from GM towards an oil change. I was told it would cost more if I used the coupon, which made no sense. They now charge a fee if you use a credit card, which they never did before. I'll have to rethink going back there for service. I've leased at least six cars from there. There is new ownership at this dealership, which might explain the increase in prices. Not the same dealership any more. More

This is 2nd equinox I have bought here. Great experience both times. Same with service dept. Great experience both times. Same with service dept. More

If I could give them a zero I would. Do not buy from them! I searched a long time for a vehicle and I finally found one I really wanted but it was out of state. I bought it on May 7, 202 Do not buy from them! I searched a long time for a vehicle and I finally found one I really wanted but it was out of state. I bought it on May 7, 2025. My dad picked it up for me. The salesman gave me out-the-door price, but when I got all of my documents it was $2,000 more because the financial person sold my dad more items. I was the one buying the vehicle, and I didn’t agree with that. I got my vehicle home and after 2 weeks of driving it, the transmission went out. I called the salesperson and he acted like they wouldn’t do anything about it. Then I emailed them and brought up Lemon Law. He said since it is registered in a different state, the New Jersey Lemon Law wouldn’t apply, but he agreed to fix the transmission. Meanwhile, I took it to a transmission shop who said they don’t work on 10-speed transmissions. I then took it to one of our local Ford dealerships who informed me that it needed a new transmission and that the sunroof was broken. They gave me a quote for the transmission and sunroof. I called this dealership back and they told me to ship the vehicle to them. I paid $700 for it to be shipped back to them on June 7, 2025. I called on June 12, 2025, to get an update on it and the salesman went off on me and told me, “I told you not to take it to someone else” and screamed the whole time. I was so upset. Why would any salesman treat a person like this? So after that I had my father call to check it. On July 9, 2025, I was informed that it was finally done. However, they only rebuilt the transmission and not the sunroof. The salesman told us it was a new transmission. I paid $642 for the vehicle to be shipped back and now have to have someone fix the sunroof. After all that, I finally received my plates on August 29, 2025 from this company. My advice is, don’t ever buy from them unless you can have a trusted mechanic go over every detail of the vehicle before signing paperwork! More

Ease of getting an appointment and when you pull in to the service area there is no waiting. Service agents are right there to assist. the service area there is no waiting. Service agents are right there to assist. More

For service specifically, service is always accommodating. Service communicates well while car is in for service. accommodating. Service communicates well while car is in for service. More

Horrible response time. I've called several times and haven't received a call back to fix the issue I've called several times and haven't received a call back to fix the issue More

Great guy and very helpful an honest and fully knowledgeable about the car industry will always buy from him knowledgeable about the car industry will always buy from him More

Hawthorne Chevy always helpful and efficient. Maynor was great! So kind and helpful!..He made a stressful situation less stressful by keeping us in the loop every step of the way. He made sure w Maynor was great! So kind and helpful!..He made a stressful situation less stressful by keeping us in the loop every step of the way. He made sure we got a loaner car ASAP...we deeply appreciated his candor thru out this process! Thanks to all in the Service Dept who got our car up and running again! More