Hayes Dodge Chrysler Jeep Ram Lawrenceville

Excellent overall experience purchasing a new charger. Sales representative Steve Matthews was extremely helpful and accommodating. I would absolutely recommend this dealership to friends and family. Sales representative Steve Matthews was extremely helpful and accommodating. I would absolutely recommend this dealership to friends and family. More

It was a great experience as always!!! My husband and I love the Hayes dealership and the family atmosphere. I would recommend them to any and everyone I know! love the Hayes dealership and the family atmosphere. I would recommend them to any and everyone I know! More

Excellent overall experience with the professionals at Hayes... I would highly recommend Hayes for the purchase of a new vehicle and for ongoing service. I am a returning customer. Hayes... I would highly recommend Hayes for the purchase of a new vehicle and for ongoing service. I am a returning customer. More

I worked with Smitty on the service for my Crossfire. He was helpful, friendly, and was happy to work with my schedule. I spoke with Frank (he is my husband's service advisor) and while visiting asked hi was helpful, friendly, and was happy to work with my schedule. I spoke with Frank (he is my husband's service advisor) and while visiting asked his opinion on the purchase of a new car. He was helpful and very friendly. I worked with Bob once I decided to be serious with purchasing a new car. He was very kind, was willing to let me test drive different cars, look at a wide variety of cars (in the wet, cold, windy weather), and was more than happy to answer my many questions. Super nice guy! After the sale was final (2013 Patriot) he sat with me for another 15-20 minutes showing me the many features in the car and setting up a few of them. He stayed with me from start to finish. I also worked with Derek with the financing of my new car. He was friendly, helpful, and knowledgable. He answered many questions and never made me feel rushed. I purchased my last car (Crossfire) from Hayes in 2005 and my husband has purchased all of his cars for the past 20 years from Hayes. We love the service, the people, and the friendly atmosphere at Hayes. Would reccomend them to anyone! :o) More

My wife and I went to Hayes because they had the best price for the vehicle we were searching for. Not only was the price of the vehicle outstanding, their fees were cheaper than the other dealerships. price for the vehicle we were searching for. Not only was the price of the vehicle outstanding, their fees were cheaper than the other dealerships. JP greeted my wife at the door and was very helpful. He made sure that we were getting the best deal possible. I felt as if he were truly on my team. Because the price for the van we bought was bare bones and the dealer would not concede to dropping any further. He purchased a bottle of touch up paint from his own pocket to accommodate us. After agreeing to a fair price we were brought to the finance department. This where the negative part of my experience begins. Joe in finance was deceptive and outright rude. I came in and his phone was off the hook, this I presume because he did not want to be bothered while "working out the best deal for me". After a very pushy pitch for the warranties I asked him a question to which he had to "ask someone for the answer". He grabbed the phone without hanging the it back on the hook and dialed one number. Then he proceeded to carry on a 3 minute "conversation" which resulted in a "better" deal on the warranties. After this insult to my intelligence, I declined the warranties and Joe further insulted me by condescendingly asking, "what? don't you see the value in what I am offering?" This was very rude and unprofessional for him to treat me in the tone that he did. Needless to say, I declined his financing. His response was very rude and he told me since I did not have a actual check, I would not be able to take the van home that day, in spite of the fact that my bank spoke to him, and assured him that payment would promptly be made. After speaking with my bank,(who by the way, beat their finance offer) I learned that Joe was extremely rude with the lady at my bank as well. Despite the fact that Joe from Finance was a complete and utterly unprofessional, JP's dedication to customer satisfaction and his ability to build a genuine working relationship with the customer was what won me over. I was literally to the point of walking out after talking with Joe, but JP was the one who earned out business and I could not walk out on him because of someone so ill mannered, overbearing, and manipulative. More

My experience at this dealership was the best experience I have ever had buying a car and I have bought a lot of cars. Dion was my salesman and he was awesome!. He very patient, kind and had a great sense o I have ever had buying a car and I have bought a lot of cars. Dion was my salesman and he was awesome!. He very patient, kind and had a great sense of humor. He answered all of my questions thoroughly and he found the Jeep of my dreams for a great price. I LOVE the fact that he did not bother me with a bunch of phone calls and emails ( a lot of customers do not like that). Once the deal was done I was introduced to another gentleman by the name of Darius. He was also a pleasure to work with. He explained all of the paperwork to me and I never once felt like I was being rushed and he too has a great sense of humor. I am very glad that Dion and Darius were the two that I worked with for my new 2013 Sahara Unlimited. They deserve a raise and 2 weeks paid vacation! Keep up the great work! I am yet another extremely satisfied customer. Sarah Thornton AKA "Diva" :) More

I originally had contact with Hayes and their body shop when my Honda was towed to them, as they are a preferred shop for State Farm. The service and friendliness from Robin & Todd was outstanding, so I th when my Honda was towed to them, as they are a preferred shop for State Farm. The service and friendliness from Robin & Todd was outstanding, so I thought I would include a Jeep as a possibility when replacing my totaled car. I visited the lot on a Saturday and met Dion. I let him know I was looking at different cars but wanted to test drive the Jeep. I spent about 30 minutes with him and told him I would be in touch. I received a follow up email from him and my decision was made. The service from Dion was outstanding, quick, friendly and professional. The same can be said for Darius Jackson in finance. I referred a friend to Dion and he made a purchase as well. This is a unique dealership and I look forward to using them again for any future car purchases. More

I have been a customer for almost 20 years with Hayes Chrysler Dodge in Lawrenceville, Ga. and have always been very pleased with all the people and the service that I have received over the years. I es Chrysler Dodge in Lawrenceville, Ga. and have always been very pleased with all the people and the service that I have received over the years. I especially want to single out one employee (Fred Sharp), He has always been a real pleasure to work with and I feel he has treated me fairly and professionally throuhout the years. I currentyly live about 40 miles from the Hayes dealership in Lawrenceville but did not hesitate to travel the distance to continue working with professionals like Fred Sharp when searching for a new or used vehicle. I commend him for his work ethic and friendship, I would not hesitate to recommend Hayes Chrysler Dodge to any of my friends of family. More

JP went above and beyond to ensure that I was happy with my purchase. This is the third vehicle that I have purchased from Hayes, and I continue to come back because Hayes continues to impress me with their my purchase. This is the third vehicle that I have purchased from Hayes, and I continue to come back because Hayes continues to impress me with their customer service. JP provided the customer service that I have become accustom to at Hayes. I am 200% happy with my purchase, and I am just as happy with JP’s professionalism and outstanding customer service. More

Nina was a pleasure to work with. We didn't feel pressured to make any decisions that we didn't want to make. I would refer any of my friends or relatives that are going to buy a car to her. pressured to make any decisions that we didn't want to make. I would refer any of my friends or relatives that are going to buy a car to her. More