Hayes Dodge Chrysler Jeep Ram Lawrenceville

This was a routine service visit. The van's service needs were taken care of in a timely fashion. I've worked with Smitty Woodall for a very long time. I have the utmost respect for The van's service needs were taken care of in a timely fashion. I've worked with Smitty Woodall for a very long time. I have the utmost respect for him and confidence that he will make sure that all of my vehicles needs will be properly serviced. More

Great experience! Awesome salesman :) Dion was a great salesman. Very respectful, very attentive. I would come here again to buy another vehicle from him. I highly recommend him to anyone Dion was a great salesman. Very respectful, very attentive. I would come here again to buy another vehicle from him. I highly recommend him to anyone looking to buy. Great deals and great service! Super happy with my new Jeep!! :) More

Great People I have been a Hayes customer buying cars and getting all my vehicles serviced there since 1996 and have great service always since I have been going t I have been a Hayes customer buying cars and getting all my vehicles serviced there since 1996 and have great service always since I have been going there. More

Great deal! Jim is the best car sales person I have ever worked with. Friendly and not pushy Jim worked to get me an amazing deal on an amazing vehicle. If you ar Jim is the best car sales person I have ever worked with. Friendly and not pushy Jim worked to get me an amazing deal on an amazing vehicle. If you are looking for a car used or new, do yourself a favor and go see The Hatman! More

Great job It was the third dodge dealer if the day so I was exhausted. I dealt with Jim sells and we got the real done. Good job. It was the third dodge dealer if the day so I was exhausted. I dealt with Jim sells and we got the real done. Good job. More

I have been to at least 3 others I have been to at least 3 other Dodge Chrysler Jeep Dealership within the ALT Metro area and Hayes is clearly the BEST hands down. They need to teach I have been to at least 3 other Dodge Chrysler Jeep Dealership within the ALT Metro area and Hayes is clearly the BEST hands down. They need to teach the other how to sell cars and what true Customer Service really means even when the situation is not always please Hayes made the situation not as bad as it could have been. Thank you Hayes Dodge Chrysler Jeep. Best Deal ever too! More

2014 Chevrolet Silverado I just happen to be looking on the internet for a used Chevrolet truck. I located a truck that was just what I was looking for on the Hayes website, I just happen to be looking on the internet for a used Chevrolet truck. I located a truck that was just what I was looking for on the Hayes website, thus sent an inquiry. Within 24 hours I was on site looking at a truck. Within less than 24 hours they prepped the truck for my second visit with my wife. JP was awesome! He was not overbearing like some other dealerships I have dealt with. I was treated like a customer should be treated. Dusty and JP are the reason I made my purchase! More

Best experience ever!!! 5 stars because everyone rides. Five star because I've been dealing with hayes for 5 years & in 5 years we have purchase 3 top notch cars from them & oh my fault 4 car's, iam telling Five star because I've been dealing with hayes for 5 years & in 5 years we have purchase 3 top notch cars from them & oh my fault 4 car's, iam telling you if it was up to me I'll Add another star!!! Again Best Dealership & a Allstar Team!! Glad to say iam a part of the Hayes Family! Thanks Dennis Warwick. More

Thank you for your wonderful customer service! O.k. ... so for every time that there is a person or place/company that disappoints you with poor customer service..... just remember that around th O.k. ... so for every time that there is a person or place/company that disappoints you with poor customer service..... just remember that around the corner is someone who will more than surprise you with wonderful customer service. I had my car towed to Chrysler Dodge dealership Mall of Georgia. I had no choice as to where my car was to go as it was towed to the nearest dealer. On Sunday evening I, a single mother with a very young child, was stranded. I had four days of being disappointed, getting nowhere with progress, trying to find ways to get my young child to daycare and myself to work as I was not provided a rental from Chrysler Mall of Georgia. Needless to say I was feeling more than frustrated. Today I went to Hayes Chrysler in Lawrenceville where I bought my car (third car purchase there). I thought I would just to see if they could help me in any way. I was immediately greeted with smiles from everyone when I walked in the door. I was beyond stressed by other life circumstances. My car issues were just the icing on the cake that broke me this week. Everyone at Hayes treated me as though I was someone who mattered to them. I was told by Eric Matte that I was part of the "Hayes" family especially since I had purchased my car there. Those are just words. Anyone can say that. BUT..... It was his actions and attitude that made me FEEL like family and that someone out there cares about a single hard working mom who needs someone to care and be taken care of on occasion. I cannot say enough about the small gestures, the calm demeanor, and soothing voice as he not only dealt with me but also the other representatives at the Mall of Georgia Chrysler to try his best to get my issues resolved. THANK YOU Eric Matte for helping to calm my storm! More

CUSTOMER SERVICE LACKING I purchased a used car on March 26, 2016. My salesman, Scott, was an average salesman...not too pushy, friendly, etc. The manager did not come down I purchased a used car on March 26, 2016. My salesman, Scott, was an average salesman...not too pushy, friendly, etc. The manager did not come down but a few hundred on the car which it needed a new paint job due to lots of paint flaking off, hub caps scraped really bad and a couple areas were dinged up. My husband was adamant about buying it for my daughter because it was a "safe car" for her 1st car so we went back later in the evening. Scott read us a list of things that were supposedly replaced and that all the normal items had been thoroughly checked on the car. He wandered around the show room trying to find the 2nd set of keys and said that the shop was locked up since it was late so he would find it on Monday and send it to us. On our 2 hour drive home in the dark, we discovered that we had no headlight or high beam on the passenger side. Luckily, we were not pulled over but we did have to spend our own money to replace them since the dealership really didn't seem to care. Now, after many texts to the dealership, Scott informed me that he cannot locate the 2nd key more than 3 weeks after purchase and the manager said there never was a 2nd key. If they truly cared, they would order one! Don't waste your time, they are out for the almighty dollar! More