Hayes Dodge Chrysler Jeep Ram Lawrenceville

I felt welcome at the dealship. I talk with J P Kim on the phone regarding the PT Cruiser I saw on Autotrader. He was very helpful and answered all my questions. I came into the deal I talk with J P Kim on the phone regarding the PT Cruiser I saw on Autotrader. He was very helpful and answered all my questions. I came into the dealership and he met me outside the door. I was impressed he was waiting for me. He was very courtesy to my wife and me and made us feel comfortable. JP is a professional and is concern for his customers. I had a problem with the cruse control and it was fix without charge. I would give him a 10 out of 10. I had a very pleasant experience and would highly recommend this dealership. More

Smooth purchase I knew what vehicle I wanted and what price I was willing to pay that I felt would be fair price to pay, as well as a fair price to receive. The actu I knew what vehicle I wanted and what price I was willing to pay that I felt would be fair price to pay, as well as a fair price to receive. The actual "negotiating" process was smooth and fast. My salesperson was vert attentive to my needs and thoughtful of my comfort. The behind the scenes financing, again, was smooth and was a nice quick process. Everyone I interacted with at the dealership was warm and welcoming. I could not recommend anything to change or improve upon. A wonderful dealership if you are considering a new or used vehicle. More

Sales Steven Donaldson was very thorough and knowledgeable. No pressure. Very good experience. I would highly recommend him. Great new car that Steven Steven Donaldson was very thorough and knowledgeable. No pressure. Very good experience. I would highly recommend him. Great new car that Steven worked very hard on to get me the best deal for my son who recently joined the army. More

Your treated like gold until you drive away I purchased a dodge ram brand new 3 miles on it. I began having issues in the front end 2 months after purchase. 3 times i took to the service center. I purchased a dodge ram brand new 3 miles on it. I began having issues in the front end 2 months after purchase. 3 times i took to the service center. I was told unless i could make the truck do what i had experienced they couldn't do anything. Mind you they just had a buy back and law suit that is the largest in history. After 3 times now taking it i began researching issues and found 3 recalls and the exact issue it was having is being called "the death wobble" ummm ok as a woman i was left to figure it out on my own. The truck pulled me off the road 2 times anytime a bump is hit the truck cant be controlled. I reached out to corporate who called the dealer and was told they thought i was just trying to get my regular oil change. Im not sure how that was established when i told them i feel like im going to end up dead driving this truck. On top of the truck being junk the back light was not sealed and water was pouring inside the truck. Any value the truck may have had no longer exists. Ive had only one person treat me with respect mr smitty. They even told me in the pouring rain to move my vehicle away from the front. Ive NEVER been to a dealership that doesn't come out with an umbrella take the keys and park the vehicle for the CONSUMER. Ive looked into my legal options because i owe 30 grand on a brand new truck and ill never get that during a trade. When you sell someone junk you should be responsible for that sale. Brand new and the truck is a lemon and not one person even cared to help besides smitty. I will never suggest anyone buy from them because if it breaks they dont care. 3 of my coworkers told me NOT to go to that dealer. Hopefully i have legal rights because this has been completely crazy. Ive owned 2 rams and never did i have a single issue getting help at those dealers. Thank god for smitty. Ask for him only the rest will leave you out in the rain LITERALLY! !!!!! More

Best car buying experience ever My sales person, Kim Porter was very hands-on and thorough after my initial call to the dealership. We traded numerous text messages about the car I My sales person, Kim Porter was very hands-on and thorough after my initial call to the dealership. We traded numerous text messages about the car I wanted. After arriving to the dealership, the financing process went well! We were in and out in less than two hours! Amazing experience! More

Great experience for making our new car plans happen Car buying can be painful for some. Not here! Everyone we worked with in the process made it an enjoyable process. Even though our purchase ended u Car buying can be painful for some. Not here! Everyone we worked with in the process made it an enjoyable process. Even though our purchase ended up keeping people there past closing time they kept their smiles and great attitudes. A pleasure to deal with every step we have taken with them so far. We have definitely found a dealership "home" even though there are Jeep dealerships closer to us we will be going back to Hayes thanks to Jonathan, Kim, Bonnie, and the rest of the team. More

NIGHT MARE The only reason we bought a car from Hayes Chrysler is because of the excellent service department!!!!!!!!!!!! We had our " sales person" walk out o The only reason we bought a car from Hayes Chrysler is because of the excellent service department!!!!!!!!!!!! We had our " sales person" walk out of the cubicle telling us she would not put up with the dog and pony show. We expect the person talking to us is authorized to make sales decisions and not have to leave us waiting for over 15 minutes every time we have a question. When our sales manager showed up he or no one from Hayes has explained why we were treated that way or offered an apology. We will be glad to meet with an authority head manager from Hayes or Chrysler to address the way we were treated. Jack Ball More

New Car Purchase This was my husband and I six purchase from Hayes since 1994. We have had a few different sales reps in the past, but none were quite like "The Hatman This was my husband and I six purchase from Hayes since 1994. We have had a few different sales reps in the past, but none were quite like "The Hatman". We knew exactly which vehicle we wanted when we walked in the door but never expected the service, knowledge and friendliness that we received. We always take our vehicles to Hayes for all of our service as well and would NEVER dream of going anywhere else! Thank you Hayes Family!!!! Freddy & Carla Axel More

1st Car Independently finding a car that fits inside my budget was definitely a long and stressful process. JP was the best Salesperson I ever dealt with. He' Independently finding a car that fits inside my budget was definitely a long and stressful process. JP was the best Salesperson I ever dealt with. He's helpful, informative, and honest! Wish I had started my car search here at Hayes! More

Very Impressed My husband and I had already researched the car we wanted to purchase. We met with JP and we were impressed. He is very open, honset and genuine. He w My husband and I had already researched the car we wanted to purchase. We met with JP and we were impressed. He is very open, honset and genuine. He wasn't pushy or over aggressive. He has an awesome personality and is knowledgeable about the vehicles. We would definitely do business with him again. More