Read Reviews Heartland Toyota Scion

Heartland Toyota Scion

Heartland Toyota Scion

901 W Hills Blvd
Bremerton, Washington 98312


Sales: (360) 377-1200
Service: (360) 377-1200
Parts: (360) 377-1200

Heartland Toyota Scion
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.6

24-Month Rating

based on 229 reviews

4.8

4.8 out of 5

293 lifetime reviews

Heartland Toyota Scion

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samsonvongsy
5/20/2013 3:05:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry Bouldwin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    4
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Heartland Toyota Scion:

New owner of a 2013 Tacoma with all the options I was looking for. Visited 4 other Toyota dealerships in the past 4 weeks very happy and satisfied with the overall customer service at Heartland Toyota. I will definitely recommend to family and friends. Thanks AGAIN.

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Response From: Heartland Toyota Scion
Added: 5/21/2013 10:44:50 AM

We're glad to hear that you were able to find the 2013 Tacoma that you were looking for! We strive for excellent customer service, and having great options for our customers! We hope you are loving your new purchase, and please let us know if there's anything else we can help you with!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

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capps1972
5/17/2013 1:18:07 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brent Baird
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heartland Toyota Scion:

My Water pump went out on my 2008 Camry and I call Heartland to ask if I still had a warrany on my call. Turns out it had just expired and the service agent helped me out by only making me pay for a deductible for the repair. The customer service was very friendly and helpful, I'll continue to reconment them. Thanks for the great service!

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Response From: Heartland Toyota Scion
Added: 5/17/2013 11:03:37 AM

Thanks for your review! We are glad to hear that although your warranty had expired, you only had to pay the deductible. We always try to accommodate our customers and make sure that they are getting the best deal possible! It's great to hear that our team was friendly and helpful and we thank you for recommending us to others! We hope your vehicle is running great! Let us know if you need anything!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

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dafisk
5/13/2013 5:49:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve Hewitt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heartland Toyota Scion:

I have purchased two(2) new Camrys from Heartland in the past 6 years. Both times have been extremely comfortable and easy. The price is always fair and the follow up and service are excellent. The sales staff are very low pressure and do not try to sell you more than you are looking for. Service is always friendly and on time.

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Response From: Heartland Toyota Scion
Added: 5/14/2013 12:22:22 PM

What a great review! We appreciate your continued business, and we are pleased to hear that each of your visits have been easy and comfortable. We strive for excellent customer service and having fair prices. Thanks for coming in to see us! Let us know if there's anything else we can help with!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

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mjpk2
5/11/2013 10:33:37 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rick Wessel
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heartland Toyota Scion:

I appreciate a dealership that treats its customers w/respect & gives you good service for the prices quoted. I purchased my Pruis @ Heartland Toyota & will continue to go there for any needs for my vehicle. My husband & I were immediately greeted by Rick Wessel in a warm & friendly manner. We discussed what needed to done/checked & he said it s/take 1.5 hrs. The car was ready as promised & the price quoted was EXACTLY that. We also enjoy the atmosphere of the waiting area & complimentary drinks. The dealerships overall appearance is very good.

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Response From: Heartland Toyota Scion
Added: 5/14/2013 12:03:12 PM

Thanks for your review! We are happy to hear that you had a great experience with us, and that our team was respectful and helpful. It's great that Rick was able to get you the exact price that he quoted you with! Thanks for coming in to see us and we hope your car is running great!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

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LoveToyota3
5/10/2013 7:07:22 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mr. Shawn Magill
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heartland Toyota Scion:

This is the third vehicle (two new, one used) we've purchased over the past three years from Heartland Toyota and Mr. Shawn Magill. Every transaction has been handled very professionally and in a straight-forward manner. Mr. Magill is wonderful to work with and remains attentive to his customers well after the date of sale. I would wholeheartedly recommend him to anyone desiring a salesman who puts the customer's needs and desires first - and not his own financial well-being. We cannot recommend strongly enough the folks at Heartland Toyota. Their wonderful operation has converted us - forever - to the high-quality Toyota line!

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Response From: Heartland Toyota Scion
Added: 5/14/2013 11:36:24 AM

Thank you for being such loyal customers! We truly appreciate your business, and we are pleased to hear that Shawn was such great help to you. He is an excellent employee, and truly cares about each of his customers. Thank you for your review, and please let us know if there is anything else we can do for you!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

Twitter
ipo1
5/9/2013 11:42:25 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott Moritz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Heartland Toyota Scion:

Scott Moritz, my service representative, was helpful, thorough, and conscientious. For example, rather than directing me to a finance person who could answer my question, he took it upon himself to contact the finance department to resolve the issue. He also cleared up a question about door latches. He obviously wanted me to have a very positive experience at Heartland Toyota, and he succeeded!

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Response From: Heartland Toyota Scion
Added: 5/10/2013 12:09:12 PM

Thank you for sharing your experience with us! Scott is an excellent employee, and he works hard to make sure his customers are completely satisfied. We are glad that he was able to answer your questions for you, and we hope your car is running great! Let us know if there's anything else we can help with!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

Twitter
ipo1
5/9/2013 11:42:25 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott Moritz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Heartland Toyota Scion:

Scott Moritz, my service representative, was helpful, thorough, and conscientious. For example, rather than directing me to a finance person who could answer my question, he took it upon himself to contact the finance department to resolve the issue. He also cleared up a question about door latches. He obviously wanted me to have a very positive experience at Heartland Toyota, and he succeeded!

Was this review helpful to you?    Yes | No

Response From: Heartland Toyota Scion
Added: 5/10/2013 12:03:40 PM

Thank you for sharing your experience with us! Scott is an excellent employee, and he works hard to make sure his customers are completely satisfied. We are glad that he was able to answer your questions for you, and we hope your car is running great! Let us know if there's anything else we can help with!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

Twitter
mnunes
5/8/2013 10:02:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Patrick Fendley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heartland Toyota Scion:

Well we really weren't looking forward to having to buy a new car. We have had high pressure before from another dealer and it made us very uncomfortable. This visit was set up online so the price was set . We came in Patrick Fendley was on board and everything just went very smooth. We were very happy the way things were done. Thank you Patrick it was pretty painless.!

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Response From: Heartland Toyota Scion
Added: 5/9/2013 10:42:25 AM

Thanks for your great review! We are pleased that we were able to show you what great customer service and no pressure sales looks like! Patrick is an excellent employee, and we are happy that he was able to help you online and in person! Enjoy your new vehicle! Let us know if there's anything else we can help with!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

Twitter
jalmmcm
5/3/2013 2:32:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James Alameda and Jim Vambas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heartland Toyota Scion:

In the past few years I have purchased a few vehicles from Heartland Toyota and I would like to commend the whole Heartland Staff for their TRULY EXCEPTIONAL and PROFESSIONAL service they provide throughout the process from sales, service and finance. I would especially like to commend James Alameda and Jim Vambas as there their team work from sales to finance has been OUTSTANDING (as always) throughout the process of sales to financing is remarkable. I look forward to to doing business with Heartland Toyota in the furture years and would without hesitation recommend this dealership and James Alameda to friends and family.

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Response From: Heartland Toyota Scion
Added: 5/6/2013 12:19:27 PM

Thanks for your continued loyalty! We truly appreciate your business! We are glad to hear that you have enjoyed working with our staff over the years, and that they have provided exceptional service to you! James and Jim are great employees who always look out for their customers' best interest! Thanks for your review, and we will see you next time! Let us know if you need anything!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

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CameronKarsten
5/1/2013 3:02:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brittany Benway
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heartland Toyota Scion:

Brittany was great. She was thorough, mellow and laid back, but efficient and answered all our questions. She was also not impossible to negotiate with, which of course, made our experience more enjoyable and helped us meet our budgets. Love my car. Never thought I'd actually drive one out of the lot, and I'm grateful I've fulfilled that dream. Sincerely, CK

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Response From: Heartland Toyota Scion
Added: 5/3/2013 1:26:07 PM

Thanks for your review, Cameron! We are very happy to hear that Brittany was able to make your dream come true! She is a great employee that listens to her customers and always tries to get the best deal for them! Thank you for choosing us to help you find the perfect vehicle, and we hope you are loving it! Let us know if there is anything else we can do for you!
Tom Diefendorf, 360.377.1200, tdiefendorf@heartlandtoyota.com

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