Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

Recall on my vehicle Nate @Hebert’s did an awesome job with my vehicle. He and the staff were friendly and the wait time was less than an hour. Nate @Hebert’s did an awesome job with my vehicle. He and the staff were friendly and the wait time was less than an hour. More

Quick Lane Customer Service The quick lane customer service is always very professional, polite and thorough. Brittany gives great information and always have a great attitude. I The quick lane customer service is always very professional, polite and thorough. Brittany gives great information and always have a great attitude. In the morning, there is coffee and a television to assist in your wait. More

Oil Change Brittany and the entire service team were courteous professional. Will return for future service and repair. Traits not found in many other customer Brittany and the entire service team were courteous professional. Will return for future service and repair. Traits not found in many other customer service operations. More

Rodney singletary Jr was the reason I bought the truck Because he was new and energetic friendly and honest and I thought he was an outstanding gentleman we had a lot in common and I also know his dad and Because he was new and energetic friendly and honest and I thought he was an outstanding gentleman we had a lot in common and I also know his dad and always had a fair dealing with him. More

Oil change Quick, friendly, clean atmosphere. I would recommend to my friends for any of their auto needs. We will continue to use this dealership from now on. Quick, friendly, clean atmosphere. I would recommend to my friends for any of their auto needs. We will continue to use this dealership from now on. More

Workers I would recommend Nate, Brittany and Colton to anyone they have excellent service they don't hesitate to get me nor out they speak to me very kindly I would recommend Nate, Brittany and Colton to anyone they have excellent service they don't hesitate to get me nor out they speak to me very kindly and they make sure they take care of all my services but most importantly they contact me before any work is being done, THEYROCK!!!!!😍😍😍😍👌👌👌👌👍👍👍👍👏👏👏👏👏 More

Oil change and tire rotation Service manager was very professional and explained various options for future service visits. This was the first scheduled oil change and tire rotat Service manager was very professional and explained various options for future service visits. This was the first scheduled oil change and tire rotation on our 2018 Chrysler Pacifica. More

Great service When my car locked up on me an individual who assisted me recommended Nate. I was not disappointed. He recommended a towing service for me. He info When my car locked up on me an individual who assisted me recommended Nate. I was not disappointed. He recommended a towing service for me. He informed me there would be some wait time before my car could be inspected. My car was repaired and I was informed of other repairs and estimated prices. Nate was a great service tech. More

Service Talked with Nate in the service department regarding a problem with a recall and console of my truck. He took my truck back and kept me posted on the Talked with Nate in the service department regarding a problem with a recall and console of my truck. He took my truck back and kept me posted on the progress. Nate was very good More

Where is the no star option? No follow up, no communication. Let me just say that our 2012 Jeep Liberty started showing signs that the transmission may be going out. Concerned about what the problem might be, my Let me just say that our 2012 Jeep Liberty started showing signs that the transmission may be going out. Concerned about what the problem might be, my husband called a week ago and scheduled an appointment Friday, December 28th 2018at 7:15 a.m. (We share this Jeep as it is our only vehicle). I dropped my husband at work at 5 a.m. Thursday, December 27th approximately at 7:30 a.m., the Jeep was not shifting and wouldn't safely shift past 3rd gear. So I called ahead and asked Shirley if I could bring it in now. She said yes and I drove it in and stayed while Hebert's staff processed it in. I was told that since it was a day early, they would "see if they could work it in". Nick was handling it at this point. So the courtesy driver dropped me off at our home on Barksdale Air Force Base Thursday morning. I immediately called and arranged a rental service to pick up my husband from work and help him rent a car. Thursday night, no word on whether the Jeep had been looked at. Friday, my husband asked me to take care and coordinate whatever was recommended. I explained to the staff that my husband would be at work Friday and that I needed them to call me in order to not disturb him at his job. However, they ignored this and called his cell once and did not leave a message. My husband and I both spoke to a technician at different times yesterday and the consensus from Hebert's was "we don't know" what is wrong with it. Nick went home sick Thursday, I can't remember the other guy who was covering for him yesterday, but he asked me "are you sure your having problem?" We asked the tech to please just change the transmission filter and fluid. Well today when my husband called, they hadn't worked on it. So I got on the phone and asked Shirley some questions leading to a man saying his name is Chuck and is the service supervisor to tell me "you need a transmission for your little Jeep." II said how much? $4497.34 for a vehicle worth around $7000 according to Kelley Blue Blook.Se asked for a corporate number since this man complained also that "we called but didn't get an answer". They did not listen and called my husband at the cell phone while he was on the job at a VA call center. Shirley said they don't have corporate so I asked for Mr. Hebert out of third day of getting the run around. They hung up on me. I am disappointed as we are purchasing a vehicle this year. It won't be at this dealership. More