Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heller Ford
El Paso, IL
447 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 447 reviews
Helpful January 08, 2024
We bought a vehicle from heller ford. Quick sale reasonably priced. Had a bit of an issue with the hood not closing and was sent home that way. However they’re sending out a new part to Quick sale reasonably priced. Had a bit of an issue with the hood not closing and was sent home that way. However they’re sending out a new part to fix it More
by hm.Harley 5starcoatingsystems
Employees Worked With
Brent
January 04, 2024
Good experience with one exception when you purchase a vehicle would you expect to only get one set of keys. While this may see like nothing it would have cost them nothing and made the experience better. vehicle would you expect to only get one set of keys. While this may see like nothing it would have cost them nothing and made the experience better. Really think about it More
by Kerrylow
Employees Worked With
Brandon Baker
December 14, 2023
We went to Heller Ford and asked for Rich Tom, based on a recommendation. Rich was professional for the entire time of our purchasing process. No hard sell, just knowledgeable and professional. recommendation. Rich was professional for the entire time of our purchasing process. No hard sell, just knowledgeable and professional. More
by Kapraun
Employees Worked With
Rich Tom
November 18, 2023
Easily the best experience with a dealership I've ever had. Huge thank you to sales rep Tyler Wright, he made this entire process very easy going and peaceful. I was in and out, no xx, car was in great co had. Huge thank you to sales rep Tyler Wright, he made this entire process very easy going and peaceful. I was in and out, no xx, car was in great condition, even made sure the tank was full before I pulled off. Couldn't have asked for a better transition into my new car. Thank you Tyler and Heller Ford More
by Drae
Employees Worked With
Tyler Wright and Cody
November 06, 2023
What a great dealership! I was an out of state customer and they made me feel right at home. They were nice enough to detail the vehicle and I evened lucked into a brand new I was an out of state customer and they made me feel right at home. They were nice enough to detail the vehicle and I evened lucked into a brand new set of tires. I had never purchased a vehicle from a dealership before. But Onie, Cody and the rest of the Heller Ford team made it a super convenient experience for me. I didn’t have to really worry about anything. They took care of it all, and I was driving off in no time. Thanks again More
by Travis
Employees Worked With
Onie
October 05, 2023
I just purchased a 2023’ GMC Denali from Oni. She was able to locate this vehicle in another state and had it delivered to the dealership for me. The whole buying process was probably the easie She was able to locate this vehicle in another state and had it delivered to the dealership for me. The whole buying process was probably the easiest and fastest I have ever been involved with! Great job Oni! More
by machineworksinc
Employees Worked With
Oni
September 25, 2023
We Highly Recommend ROSS KETCHAM at Heller Ford, El Paso, IL. Ross was a Trusted Advisor making our vehicle purchase a seamless experience for our son. We made the right decision purchasing from Heller For IL. Ross was a Trusted Advisor making our vehicle purchase a seamless experience for our son. We made the right decision purchasing from Heller Ford and recommend Ross Ketcham and his manager. More
by diving-sledges-0i
Employees Worked With
Ross Ketcham
September 20, 2023
Working with Jim Fike was an awesome experience. Being my first purchase of a car out-of-state I was understandably hesitant buying a car online. However, Jim constantly communicated and worked tire Being my first purchase of a car out-of-state I was understandably hesitant buying a car online. However, Jim constantly communicated and worked tirelessly to get me the car I’ve been looking for, for a long time. Also, Jeff from finance was great to work with. Overall, these two gentlemen were never pushy and they both made it a pleasant experience. I would absolutely work with them again. More
by jfrhl
Employees Worked With
Jim Fike
September 19, 2023
Ross Ketcham was incredibly helpful. This was my first time buying a car and he made sure I understood every part of the process. He knew exactly what I wanted and found me the perfect c This was my first time buying a car and he made sure I understood every part of the process. He knew exactly what I wanted and found me the perfect car right away and had me out of there so quickly. More
by kaylie
Employees Worked With
Ross Ketcham
