Helms Bros., Inc.

Exceeded expectations Andrea is a great sales lady. I have purchased 3 cars from her. It doesn’t even feel like she is selling you anything. It is more like she is just gu Andrea is a great sales lady. I have purchased 3 cars from her. It doesn’t even feel like she is selling you anything. It is more like she is just guiding you. It’s like she has got ESP. I have never seen anyone better at sales than this lady. More

No consideration for loyal, long term customers I have been a very loyal costumer for 10 years and leased 6 cars with them. 2 months ago I explained to my sales rep, Jeffery Stampler that I wanted t I have been a very loyal costumer for 10 years and leased 6 cars with them. 2 months ago I explained to my sales rep, Jeffery Stampler that I wanted to lease a new car but my budget had changed and I needed to lower my monthly payments. He came back to me with an offer for a lower class car than what I already had with the same monthly payment! After I explained again that I needed a lower monthly payment, he said there was nothing available at this time. I then threatened to go elsewhere since I have been a loyal, long term costumer, I was insulted that he couldn't help me. He immediately found a CLA without the premium package for the price I was looking for. He acted like he moved mountains to get this deal. Since I really needed to lower the payments yet still wanted to drive a benz, I accepted the offer. At the time, I didn't realize what an inconvenience it is not to have the keyless go and with no 4matic, Im now worried about winter. As a loyal customer for almost 10 years, I think they should have been able to downgrade me into a CLA with premium package and not make me jump through hoops. Instead, I have a downgraded car with NO premium package and Im only saving $100 per month! This will be my last car with Helms! After I gave a low rating on the survey, the rep emailed me asking for feedback. When I explained, he told me that he had other clients who were on a budget and referred them to Volvo as if implying that I can't afford a benz!! I HAD A C300 with 4matc, premium package and panoramic sunroof for $550 per month. They put me in a CLA NO 4matic, NO premium package and NO panoramic roof for only $100 less per month and they call that a deal??? I regret signing that contract! More

Great experience Knowledgeable responsiveness and sincere. Mike Altamura is my MB representative. He keeps m updated and available when I need guidance and answers. Knowledgeable responsiveness and sincere. Mike Altamura is my MB representative. He keeps m updated and available when I need guidance and answers. Makes the transaction an easy transition from my old lease to new. More

Great experience! I had a great experience with Matt Villacis. He was very professional, friendly and gave me a very fair price on my car. I would happily do business I had a great experience with Matt Villacis. He was very professional, friendly and gave me a very fair price on my car. I would happily do business with him again! More

Awesome Customer Service - Andrea Rocks!! I bought my car from Helms while living in Kansas City. Andrea did an amazing job of working with me and was supremely responsive. They were aggressiv I bought my car from Helms while living in Kansas City. Andrea did an amazing job of working with me and was supremely responsive. They were aggressive and fair in their pricing. They gave me that personal touch I was looking for. Thank you! -Scott More

Peter was an angel I highly suggest Helms Bros! I have only dealt with lovely, helpful, respectful people!!! I met Peter Fearon when I was looking to lease. I told Pe I highly suggest Helms Bros! I have only dealt with lovely, helpful, respectful people!!! I met Peter Fearon when I was looking to lease. I told Peter what I had liked and what I needed, and he worked with me to find the best fit. On the day of my pick up, Peter went out of his way to spend time showing me the car, and was especially helpful when my insurance company was not doing their job. He made sure I was taken care of and comfortable. He also called to check up on me to see how I was doing. I loved my experience with Peter and Helms Bros! Thank you! Love, Light and Blessings, Julia H. More

Great MB pre owned sales team Awesome experience working with everyone. Excellent service. Thank you Whilham., you rock! Love my g63. Really easy going sales team without pushy att Awesome experience working with everyone. Excellent service. Thank you Whilham., you rock! Love my g63. Really easy going sales team without pushy attitude and great team work. Great communication and customer experience. More

Guys crazy He made fun of my hair when he doesn't even have hair . But hey the guy knows what he's talking about sold my friend Willy 3 cars when he only wanted He made fun of my hair when he doesn't even have hair . But hey the guy knows what he's talking about sold my friend Willy 3 cars when he only wanted 1 More

Matt was AMAZING! I was looking to get a car for my for her Birthday. Matt was amazing in getting a C300 that I was looking to get her. Matt even came in on his day off I was looking to get a car for my for her Birthday. Matt was amazing in getting a C300 that I was looking to get her. Matt even came in on his day off to hand the car over to me. Now, that's customer service at it's BEST. Matt, thank you again!!! It was priceless seeing my mom cry when I surprised her. Make sure to look for Matt when you come into this dealership. Ben More

Exceptional service I was assisted by Sales person JC, who I absolutely enjoyed working with. He has great interpersonal skills. He went above and beyond to ensure that m I was assisted by Sales person JC, who I absolutely enjoyed working with. He has great interpersonal skills. He went above and beyond to ensure that my purchase as well as my leasing guidelines were modified to fit my lifestyle. I definitely recommend anyone who is looking to purchase/lease a Mercedes Benz vehicle to visit JC at Helms Bros Mercedes Benz in Bayside Queens, Ny. More