Helms Bros., Inc.
Bayside, NY
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Honesty , professionalism and frendliness. Honesty,professionalism and frendliness is Mr Maurice Martin. Excellent job with my purchase, Two days my Benz is in my driveway.Great EXPERIENCE tha Honesty,professionalism and frendliness is Mr Maurice Martin. Excellent job with my purchase, Two days my Benz is in my driveway.Great EXPERIENCE thanks!!!!!. See you in 3 years. More
Thank you so much Wilhem! This review is strictly to Wilhem only and not the dealership! He was the one and only reason why I made this purchase and why I am happy. This happ This review is strictly to Wilhem only and not the dealership! He was the one and only reason why I made this purchase and why I am happy. This happened back in May 2015. My wife and I arrived on a Sunday morning before store opened without an appointment. All staffs waited outside, no one greet or say hi. Wilhem showed up at the moment the door opened. HE WAS THE ONLY ONE said hello, good morning and immediately offered coffee and made us feel welcome. The whole thing turned out to be a wonderful journey only because of him. he was professional, friendly, knowledgeable, super patient and respectful. I observed how he never gets annoyed or condescending even when my son asked really silly and irrelevant question, he would answered all my son's questions in the most professional and courtesy manner, impressive! Finally, I made them a final offer when my wife and I were split between an Acura and Mercedes. It was Wilhem that totally went beyond and made this whole deal worked. I am definitely refer all my friends to him Thank you so much Wilhem! Samuel Lam More
Buyer BEWARE!!!!!! Picked up a 2015 Mercedes Benz ML 350 on August 18, 2015. For my first 8 days of ownership I had to hand it into service and settle for a loaner car Picked up a 2015 Mercedes Benz ML 350 on August 18, 2015. For my first 8 days of ownership I had to hand it into service and settle for a loaner car so Helms Bros can fix what should of been fixed. Asked Multiple times during my first 7 days I did not want the vehicle and wanted a different one but was not honored what is labeled on their Certified Pre-Owned section of Helms Bros website. From the beginning of my purchase I felt this place is way to shady for me. Management refuse to call their customers back when they promise they will. I WILL NEVER BUY FROM HELMS BROS AGAIN!!!!!! A big thumbs down to Suzanne Cochrane and Joh Kunz, they are the reason I will never return, Shame on you!!!!! More
absolutely amazing!! Maurice did an exceptional job again. he is very honest, very proffessional and demonstrated the ability to build a beautiful relationship. excellent Maurice did an exceptional job again. he is very honest, very proffessional and demonstrated the ability to build a beautiful relationship. excellent job!!!! Again. everything was seamless, informative and a pleasure to work with him. anyone that i know that wants to buy a Benz, Maurice is the only person on my radar to send them to. More
Maurice did it again! Maurice Martin did a fantastic job in helping my brother lease his vehicle a couple years back and he did the same for me this time around. His profes Maurice Martin did a fantastic job in helping my brother lease his vehicle a couple years back and he did the same for me this time around. His professionalism, and more importantly, his honesty and use of transparency made my leasing process easy, informative and enjoyable. I'm never going with another salesman! Thanks a bunch Maurice! More
Great Experience Mr. Maurice Martin exhibited professionalism and friendliness throughout our interactions. This made it easier for me to make my final decision in pu Mr. Maurice Martin exhibited professionalism and friendliness throughout our interactions. This made it easier for me to make my final decision in purchasing my car. I am grateful that he was my salesman. More
" A great car buying experience" I have finally met a car salesman who is interested in building a relationship rather than just making a sale. That individual is no other than Mr. Ma I have finally met a car salesman who is interested in building a relationship rather than just making a sale. That individual is no other than Mr. Marlon Matamoras. From our initial meeting back in May, Marlon has been focused on being up front, fair and accommodating in our negotiations. His commitment to following up and the occasional reminders on deals and specials, further reinforced my trust and comfort while allowing me to feel confident that Helms Brothers was the right dealership for me. Yes, Mercedes Benz makes great cars, but it is people like Marlon who bring those intangible value added perks to that amazing driving experience. I would also like to extend my gratitude to the 2 Gs (Greg Weiss and Greg Cadwallader), they further exemplified the professionalism and integrity I experienced. Some other dealers should definitely take a cue from the folks at HELMS. Thanks again. More
Continued satisfaction! My husband and I have been leasing cars from Helms Bros. for quite some time. We have always dealt with Andrea Kass. I picked up my new car today from My husband and I have been leasing cars from Helms Bros. for quite some time. We have always dealt with Andrea Kass. I picked up my new car today from Andrea and the process was as smooth as it always has been. When my husband's lease is up in 6 months we will call Andrea once again. Wonderful service! F. Lorber More
great service Mike helped make my lease as easy as possible. I felt like he cared a lot about my business and satisfaction. He is a great guy. No pressure no judgem Mike helped make my lease as easy as possible. I felt like he cared a lot about my business and satisfaction. He is a great guy. No pressure no judgement, Kyle was very helpful when I had a flat tire. More
It was soooo great~!! Helms Bros's all Staff are very professional, Kind and efficient. I tell them what I want and they get it for me. They are very quick with processing Helms Bros's all Staff are very professional, Kind and efficient. I tell them what I want and they get it for me. They are very quick with processing paperwork and are very open and blunt with the process so that nothing is hidden or kept from you. Very great service. I want to say specially to finance manager Greg Cadwallader and Sales man Maurice Martin!! I will make better credit and then I wish I will get second benz for my husband!! Thank you for your supporting to make I got finance approval~!! More