Helms Bros. - Service Center

I am extremely disappointed with the service I received from Rich Grein. As a customer investing over $50,000 in a vehicle provided by Helms Bros, I expected a higher level of professionalism and empathy, from Rich Grein. As a customer investing over $50,000 in a vehicle provided by Helms Bros, I expected a higher level of professionalism and empathy, especially from a manager. Unfortunately, Rich Grein was dismissive of my concerns and questions, providing little to no meaningful assistance. During our interactions, he frequently dodged my questions and failed to offer any satisfactory solutions or understanding regarding my issues with a loaner vehicle. Despite his managerial position and presumed experience in the automotive industry, he demonstrated a lack of basic knowledge on topics such as tire pressure and tire care. It is unfortunate that someone with his apparent lack of empathy and customer service skills holds a managerial position at Mercedes Helms Bros. As a long-time customer, I have come to expect a certain standard of service and respect, which was severely lacking in this instance. Due to Rich Grein's unprofessionalism, I have decided to take my business elsewhere and can no longer recommend Helms Bros to others. More

Helms service was a luxury, top-tier experience. I was having a problem with a presafe functions pop up in my GLC 2019 I purchased from them. I came in directly from the road, and was helped immedia I was having a problem with a presafe functions pop up in my GLC 2019 I purchased from them. I came in directly from the road, and was helped immediately. The center itself is very clean and nice with Mercedes gear, snacks, coffee and drinks, and even a computer room! I grabbed a kiwi strawberry capri sun and a chewy granola bar. There was an area for Uber/Lyft and mine was there under a minute! Just got the call that they have fixed the car!! Remarkle service. More

Originally I didn’t have very kind words to say about the Helms Bros service dept. However after the way they handled the situation I had with my vehicle I have to be honest….Alan who is my service advisor Helms Bros service dept. However after the way they handled the situation I had with my vehicle I have to be honest….Alan who is my service advisor and the team at Helms Bros really went about and behind to address the issue I has having with my truck, which was the center console arm rest ripping after only owning the vehicle for just about a year and a half. Needless to say they made me a happy customer and I’d definitely recommend them as a trusted service facility for anyone with a Mercedes Benz. More

Excellent dealership! The service department is outstanding they always take care of my car ASAP! My advisor John Kapica, is extremely professional, super friendly putting The service department is outstanding they always take care of my car ASAP! My advisor John Kapica, is extremely professional, super friendly putting his customers first l! He always has a fast turnaround time to fix any issues my car may have! I highly recommend Helms Brothers to anyone interested in a Mercedes and ask for the Best Service Advisor John Kapica! More

If you want a horrible and dishonest service advisor with a side of attitude go see JOHN KAPICA He is absolutely horrible. He lies about point of contact- says he calls and leaves messages when he doesn’t a side of attitude go see JOHN KAPICA He is absolutely horrible. He lies about point of contact- says he calls and leaves messages when he doesn’t. I spent 2k with him last time I was in - He was supposed to change 2 tires and he knowingly left me with a slow leaking nail in my tire and didn’t tell me… then blamed me for not coming back to change it. BEWARE OF JOHN KAPICA More

I wasn't very happy with another Mercedes dealership and how they treated me. My mom has been dealing with Andy Lin for a long time and I decided to take my car into service at Helms. If you want the best how they treated me. My mom has been dealing with Andy Lin for a long time and I decided to take my car into service at Helms. If you want the best service and no lies from the service advisor bring your car into Helms and let Andy Lin take care of you. He'll treat you with respect and give you amazing service. More

I HAD BEEN TOLD THAT I NEEDED A CLUSTER FOR MY CAR SO I REPLACED IT THE CAR KEPT DIEING OUT I BROUGHT MY CAR BACK TO YOUR COMPANY AND WAS TOLD I NEEDED A ING. SWITCH. I HAD YOU REPLACE THAT . THE CAR WOULD REPLACED IT THE CAR KEPT DIEING OUT I BROUGHT MY CAR BACK TO YOUR COMPANY AND WAS TOLD I NEEDED A ING. SWITCH. I HAD YOU REPLACE THAT . THE CAR WOULD STILL NOT HOLD A CHARGE SO FAR 2 TOWS I PAID 350 EACH FOR BROUGHT MY CAR BACK TO SERVICE THEY HELD MY CAR FOR 6 WEEKS BEFORE SOMEONE CONTACTED ME TO LET ME KNOW THAT THE CLUSTER WAS A DFECT. I WAS NOT CHARGED BUT ALSO NOT RENBURSTED FOR THE TOWES .WHEN I PICK UP MY CAR THE CRUSE LIGHT WAS ON .THE DASHBOARD.NEVER A ISSUE BEFORE CALLED THE SERVICE REP AND WAS TOLD TO BRING IT BACK TO GET IT SCANED.IT IS VERY HARD FOR ME TO GET THERE DURING THE WEEK CANT TAKE OFF FOR THIS IVE CALLED THE REP TWICE NO RETURN CALL I EMAILED NO RESPONCE NOT HAPPY AT ALL ON THE CUSTOMER SERVICE More

BEWARE of unscrupulous service dept. I brought my s550 (7000 miles) for warranty issue. The service consultant called me and told me that i had a bubble in my tire and a cracked rim. I brought my s550 (7000 miles) for warranty issue. The service consultant called me and told me that i had a bubble in my tire and a cracked rim. He said that i needed a new tire ($500) and a new rim($1500). As a professional, he must have known that the pirrelli tire was defective and replacement would be honored by the manufacturer. I told him not to do anything. I went to Mavis tires and had the tire replaced under the warranty and the rim wasn't cracked. Profit over ethics????? You decide. More

Very warm and attentive service. very professional. Wholeheartedly for the sake of customers. Buy Mercedes-Benz cars preferred here. very professional. Wholeheartedly for the sake of customers. Buy Mercedes-Benz cars preferred here. More

It is "Fast and Good" service, including attitude of the office stuffs and the mechanic. office stuffs and the mechanic. More