Hemet Chrysler Dodge Jeep Ram - Service Center

Great customer service Wonderful service . I will definitely go back. Diego was extremely helpful and understanding. He took time to explain the process of my service even t Wonderful service . I will definitely go back. Diego was extremely helpful and understanding. He took time to explain the process of my service even though the service department was busy. More

Horrible dealership Extremely rude customer service. Way over priced in every aspect of service to base model new cars on the lot. Service center is a joke in waiting t Extremely rude customer service. Way over priced in every aspect of service to base model new cars on the lot. Service center is a joke in waiting time. No coffee in the morning. False advertisement with used cars on the lot. No complimentary car was. This has been down for well over 1 year. All around management is poor and this dealership needs to be reviewed by the BBB . I have purchased 2 vehicles here and am ashamed of giving them my business. Paid off my challenger, getting my gap refund was a hassle and still have not received it. (4months later and counting) More

Great customer service Hemet Chrysler Dodge ram dealership plays attention to their customers I appreciate everything they've done for me The exciting part is I know it's go Hemet Chrysler Dodge ram dealership plays attention to their customers I appreciate everything they've done for me The exciting part is I know it's going to get better when the new dealership opens with a new parts and service department and accessory store to buy stuff for our vehicles thank you very much for everything More

Jessica Gonzalez is the BEST! I've been coming here since 2017 when we bought our 1st Jeep. Everyone their is very polite, helpful and all are very sweet. Jessica Gonzales goes abo I've been coming here since 2017 when we bought our 1st Jeep. Everyone their is very polite, helpful and all are very sweet. Jessica Gonzales goes above and beyond her job. Everytime I come in for service shes there and ready to help with whatever you need. Explains things in detail to you so your not left wondering what's going on. You know exactly what their going to do to your car and how much it well be. All in all a great place! Keep up the good work guys. More

Another great visit Another great service visit for my 2015 Jeep Patriot. It took less time than I anticipated, the service team was great, and the quality was top notch Another great service visit for my 2015 Jeep Patriot. It took less time than I anticipated, the service team was great, and the quality was top notch More

Roadtrip nightmare My car started acting funny not wanting to start and then the check engine light came on I had to leave for Montana to take my son to university in tw My car started acting funny not wanting to start and then the check engine light came on I had to leave for Montana to take my son to university in two day so I pulled into the service station of course I was a complete mess but JT went above and beyond for me got my car right in it turned out to be just the battery and I got my son off to school without any problems More

Oil changes 5 star service, the price on oil change was awesome. Fast and quick. Carlo and JT was amazing and friendly. Will recommend my friend and family to Hem 5 star service, the price on oil change was awesome. Fast and quick. Carlo and JT was amazing and friendly. Will recommend my friend and family to HemtCDJR. If you want new and used car see Champ...#Youbuynow... More

Difficult to Talk to Service I had some work done there recently and really loved the service and the service writer JT. I had follow up work to do and parts called while I was on I had some work done there recently and really loved the service and the service writer JT. I had follow up work to do and parts called while I was on vacation to let me know parts were in, great. I explained I was on vacation and would call JT upon my return. I called on August 19th to speak with JT but was sent to voice, voice was full. Wednesday I called again but avoided calling service and selected the operator so I wouldn't end up on voice mail again and a very pleasant operator spoke with me and said she would leave JT my call back number and he would call me Thursday morning, I never received a call. Today I called the and selected service and the service operator, Ashley, answered so I said I needed to talk to JT and she responded that he wasn't available and she asked what is this regarding and I said follow up service work and that I had already called and let messages but no call back. She pushed to know what rather than accommodate me by simply forwarding the information to JT. Ashley was not very pleasant on the phone by then and had attitude apparently because I didn't want to discuss it with her, I needed to speak with JT because he helped me and was aware of the issues. I didn't like her tone with me, very poor customer service and I told her that. In frustration I said why is that so difficult to understand, let me give you my number and she said she trying to help and then hung up on me, I am super furious at this point and would like some type of follow up. I bought my car there even though the dealership is 45 min away because I have always had awesome service in purchasing or service until now, please help. More

Got back my Jeep with more problems I brought my Jeep in to this dealer and spoke with Leo and told him about my my front blinker lumen being broken. The service department fixed that, h I brought my Jeep in to this dealer and spoke with Leo and told him about my my front blinker lumen being broken. The service department fixed that, however when we drove away the engine drove (and drives) rough.It was driving just fine when I took it in. More

Great Deal On Used Car In the end, listened to what I expected in the deal. Went in for service, but ended up with a good deal on used car sale. In the end, listened to what I expected in the deal. Went in for service, but ended up with a good deal on used car sale. More