Hemet Chrysler Dodge Jeep Ram - Service Center

Great customer service Always satisfied when we come here. Carlos always makes us feel welcome and is so friendly. I know our cars are in good hands when we come here. Always satisfied when we come here. Carlos always makes us feel welcome and is so friendly. I know our cars are in good hands when we come here. More

Great customer service! We are very pleased and satisfied with the excellent customer service! We bring 4 off our cars to service at Hemet Chrysler and leave happy every time We are very pleased and satisfied with the excellent customer service! We bring 4 off our cars to service at Hemet Chrysler and leave happy every time. More

Loose oil filter. It took 2.5 days to get my car out of the service department for a loose oil filter/change. Horrible service . Never again, always something goes wro It took 2.5 days to get my car out of the service department for a loose oil filter/change. Horrible service . Never again, always something goes wrong. More

Bad Service I regret having purchased my Jeep here. Everyone was super nice when they were trying to get me to buy one but after I did, the service has been terri I regret having purchased my Jeep here. Everyone was super nice when they were trying to get me to buy one but after I did, the service has been terrible. I previously owned a Nissan purchased at the dealership next door, owned by pedder as well and the staff was friendly and answered all my questions. Everyone here is cold and there is always an issue when I come (not with my jeep, with my service). This particular instance, I called a day ahead to confirm I had a free oil change left on the extended warranty I purchased and the woman on the phone confirmed it. I live in Murrieta, about 35-40 minutes away. I get there and am informed that I don't and the best he can do is offer me 10% off. I needed the oil change so I said sure, whatever. I would prefer to only have my dealership work on my car but if i feel like I'm a burden to have my car running smoothly, I'll go where i feel comfortable. I don't know what changed between my initial conversation and me checking out, but they ended up comping the oil change and saying they would investigate it. There is nothing to investigate, a mistake was made on their end and I was made to pay for it. That was nice but initially I was very upset and still am by the experience. Now that I know I don't have any more service that will be covered there, i will not be returning. More

Great service department I don’t usually trust dealers but have been with my same service advisor for 20 years. Prices are very fair for the work performed and vehicle is alwa I don’t usually trust dealers but have been with my same service advisor for 20 years. Prices are very fair for the work performed and vehicle is always done on time ! More

Very efficient This center is efficient... they seem to truly care ......work/service is done well! They listen and stand behind their work! We totally enjoy workin This center is efficient... they seem to truly care ......work/service is done well! They listen and stand behind their work! We totally enjoy working with these people! Thanks More

Fast... Friendly I was contacted to set up my service for my vehicle and I made the appointment and was in and out within two hours. Everyone was cheerful and friendl I was contacted to set up my service for my vehicle and I made the appointment and was in and out within two hours. Everyone was cheerful and friendly. My daughter loved getting that fresh popcorn as we waited 😄 More

Routine service Always friendly and helpful . Been a customer for decades . Never disappointed with anything...sales, service, etc. Have purchased a total of 8 new v Always friendly and helpful . Been a customer for decades . Never disappointed with anything...sales, service, etc. Have purchased a total of 8 new vehicles since the 1990s More

Disappointed I have came in 3 times to have my car serviced. The last 2 times my tires were not rotated and it is on the invoice. When I came in for this service i I have came in 3 times to have my car serviced. The last 2 times my tires were not rotated and it is on the invoice. When I came in for this service it was mentioned that they were not rotated on my last service. I know because I have a plug in one of my tires. I was told it wasn’t an issue and it would be done. I unfortunately did not look when I left expecting it was done to come home and the tire is still in the same place. I have also been waiting on a backorder of my defective windshield since 10-29-18. I have called and asked and have always been told I would get a return call on the status and have not had one return call to date. I have even called jeep and they said my information was not entered correctly in the system by the dealer when I purchased my jeep. I believe this is the hang up but still also awaiting a phone call from jeep on the status. I’m am frustrated by the delay of the windshield and also the tires not being rotated 2 visits in a row. Not good customer service. I have never heard of someone waiting 7 plus months for the outcome of something that is defective when car was purchased. This is beyond ridiculous and disappointing. More

Great service....all the time This place is always professional and friendly. From the time i purchased my truck to every time I have brought it in for routine service. Good people This place is always professional and friendly. From the time i purchased my truck to every time I have brought it in for routine service. Good people. More