Henderson Hyundai Superstore

Buying my car from this dealership was horrible. I had spent several months looking for a car. When I saw the one I wanted at a good price on line I went in with the ad printed out. The salesman kept offe spent several months looking for a car. When I saw the one I wanted at a good price on line I went in with the ad printed out. The salesman kept offering me the car for several thousand dollars more than it had been advertised for (exact same car matching Vin# ect.), the sales man kept trying to talk to my boyfriend who repeatedly told him it wasn't his money that I was making the purchase, during the part of the sale where you discuss your job and income the sales man told me he thought I was making up how much money I make. If I hadn't really wanted that particular car I would have done anything to get out of there. After I bought the car 2 days later they called me back into the dealership and raised my monthly payment by $58 per month. This dealership left such a bad taste in my mouth I never returned to it for service on my vehicle opting instead to drive across town to a different dealership. HORRIBLE experience. More

They played a shell game with me when it came to giving me a trade-in value. They offered me Kelly low-blue book on my trade-in which would have paid off my loan. They never said the used car manager was me a trade-in value. They offered me Kelly low-blue book on my trade-in which would have paid off my loan. They never said the used car manager was really offering me an amount that was $2200 less. They packed the $2200 in 'negative equity' onto the sales price of the new vehicle. Only later in reviewing the contract, did I realize I'd been had! I figured these guys were offering me a fair trade and so I relaxed in putting the deal together. I accepted a payment at longer terms than I really wanted. If they had told me up front that my trade-in was 'soft' in the market and that they needed to buy it $2200 under low book, I would have walked. Later everyone, including the General Manager, insisted that there was nothing unethical about the way they handled this. The entire presentation of terms seemed to me to be very carefully worded to prevent me, the customer, from getting upset at what they were willing to allow me on my trade-in. Later, I realized that they never called it the 'trade-in' value, only the 'pay-off' amount. They slickered me and when I went back to see what they would do to make it right, they told me to take a hike. It's system houses like this that give car dealers a bad name. I wouldn't buy here again, and it's given me such a bad taste, I won't buy another Hyundai! More

Although we did not buy a car from this dealership we would like everyone to know they were the nicest people to deal with. The whole crew are to be commended on their professionalism. When we told them would like everyone to know they were the nicest people to deal with. The whole crew are to be commended on their professionalism. When we told them the vehicle we looked at wasn't what we had in mind they did not go ballistic. Like anyone in this business trying to make a living they suggested alternatives. But when they knew we had our minds made up, they smiled, shook our hands and said maybe some other time. IT WAS A REFRESHING AND PLEASANT EXPERIENCE. Obviously we could not rate quality and accuracy of work since we did not purchase. We gave them a 1 but we believe it would have been a 5. These are nice people at Henderson Hyundai. More

Have taken my 2001 Elantra in 3 times for the "engine" light coming on and staying on. It got "fixed" with a new canister close valve twice within 3 months. It's back on again! I've purchased "engine" light coming on and staying on. It got "fixed" with a new canister close valve twice within 3 months. It's back on again! I've purchased an OBDII reader, and this time it's a code 0563 - system voltage high! Plus, on my last visit, I had them do an oil change, and, ONLY when I read the paperwork, I found that supposedly, the "last time" (not at Henderson Hyundai) the oil was changed, the plug was put in too tight, and now I need a new oil pan to permanently keep it from leaking. (again, I found this by reading the paperwork, no one told me about it when I picked up the car!). I think Ben is probably spinning in his grave the way these guys are running his shop! More