Reason for Visit: Sales
I recommend this dealer: No
My Review of Henderson Hyundai:
I am totally disappointed in my experience with Henderson Hyundai. I went to the dealership on 3/15/08. After looking, I decided to buy a 2006 Elantra that had 28,000+ miles on it. I traded in a 2000 Honda CRV. During my conversation with the salesperson, I stressed the need for reliability and dependability and price. He assured me that I would be satisfied. I put $1000 and got $4232 for my trade. The original price of the Elantra was $10,995. My loan ended up being for $11,000+ with monthly payments of $208. My requirement was that the payment had to be under $200 before the cost of gap insurance.
In the next 9 days, I was at the dealership 3 times with the same problem - shaking after 50 mph. They said it was fixed twice. The third time they said they needed to order a part - axle and I would have to return, again.
On the 11th day, I called the salesperson (who I had been dealing with during this entire time) and expressed my concerns about the reliability. He assured me that he would put me in a car that would meet my needs. Little did I know that I would get screwed in the process.
I chose the most inexpensive new vehicle they had, which I liked. To get the car, they said I would need to put down another $1000 and my payments would be $389+ and I was responsible for the $3000 upside amount of the old vehicle. I was flabbergasted! That was ridiculous and I conveyed exactly that. In the end, the final offer was no down payment, gap insurance and a payment of $350+ -- $142 more than I wanted to pay. They said they made me such a 'good' deal because of the 'circumstances'. I was stuck. They had my old vehicle, my $1000 down payment from the original puchase and I had a lemon.
I took the deal. When researching on my recourse, I couldn't find any. I'm just hoping that many people read this because Henderson Hyundai is not an honest, up-front dealership.
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