Henderson Hyundai

Reason for Visit: Sales

I recommend this dealer: No

My Review of Henderson Hyundai:
I am totally disappointed in my experience with Henderson Hyundai. I went to the dealership on 3/15/08. After looking, I decided to buy a 2006 Elantra that had 28,000+ miles on it. I traded in a 2000 Honda CRV. During my conversation with the salesperson, I stressed the need for reliability and dependability and price. He assured me that I would be satisfied. I put $1000 and got $4232 for my trade. The original price of the Elantra was $10,995. My loan ended up being for $11,000+ with monthly payments of $208. My requirement was that the payment had to be under $200 before the cost of gap insurance.

In the next 9 days, I was at the dealership 3 times with the same problem - shaking after 50 mph. They said it was fixed twice. The third time they said they needed to order a part - axle and I would have to return, again.

On the 11th day, I called the salesperson (who I had been dealing with during this entire time) and expressed my concerns about the reliability. He assured me that he would put me in a car that would meet my needs. Little did I know that I would get screwed in the process.

I chose the most inexpensive new vehicle they had, which I liked. To get the car, they said I would need to put down another $1000 and my payments would be $389+ and I was responsible for the $3000 upside amount of the old vehicle. I was flabbergasted! That was ridiculous and I conveyed exactly that. In the end, the final offer was no down payment, gap insurance and a payment of $350+ -- $142 more than I wanted to pay. They said they made me such a 'good' deal because of the 'circumstances'. I was stuck. They had my old vehicle, my $1000 down payment from the original puchase and I had a lemon.

I took the deal. When researching on my recourse, I couldn't find any. I'm just hoping that many people read this because Henderson Hyundai is not an honest, up-front dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Henderson Hyundai:
Buying my car from this dealership was horrible. I had spent several months looking for a car. When I saw the one I wanted at a good price on line I went in with the ad printed out. The salesman kept offering me the car for several thousand dollars more than it had been advertised for (exact same car matching Vin# ect.), the sales man kept trying to talk to my boyfriend who repeatedly told him it wasn't his money that I was making the purchase, during the part of the sale where you discuss your job and income the sales man told me he thought I was making up how much money I make. If I hadn't really wanted that particular car I would have done anything to get out of there. After I bought the car 2 days later they called me back into the dealership and raised my monthly payment by $58 per month. This dealership left such a bad taste in my mouth I never returned to it for service on my vehicle opting instead to drive across town to a different dealership. HORRIBLE experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Henderson Hyundai:
They played a shell game with me when it came to giving me a trade-in value. They offered me Kelly low-blue book on my trade-in which would have paid off my loan. They never said the used car manager was really offering me an amount that was $2200 less. They packed the $2200 in 'negative equity' onto the sales price of the new vehicle. Only later in reviewing the contract, did I realize I'd been had!

I figured these guys were offering me a fair trade and so I relaxed in putting the deal together. I accepted a payment at longer terms than I really wanted.

If they had told me up front that my trade-in was 'soft' in the market and that they needed to buy it $2200 under low book, I would have walked. Later everyone, including the General Manager, insisted that there was nothing unethical about the way they handled this.

The entire presentation of terms seemed to me to be very carefully worded to prevent me, the customer, from getting upset at what they were willing to allow me on my trade-in. Later, I realized that they never called it the 'trade-in' value, only the 'pay-off' amount.

They slickered me and when I went back to see what they would do to make it right, they told me to take a hike. It's system houses like this that give car dealers a bad name. I wouldn't buy here again, and it's given me such a bad taste, I won't buy another Hyundai!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Henderson Hyundai:
Although we did not buy a car from this dealership we would like everyone to know they were the nicest people to deal with. The whole crew are to be commended on their professionalism. When we told them the vehicle we looked at wasn't what we had in mind they did not go ballistic. Like anyone in this business trying to make a living they suggested alternatives. But when they knew we had our minds made up, they smiled, shook our hands and said maybe some other time. IT WAS A REFRESHING AND PLEASANT EXPERIENCE. Obviously we could not rate quality and accuracy of work since we did not purchase. We gave them a 1 but we believe it would have been a 5. These are nice people at Henderson Hyundai.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Henderson Hyundai:
Have taken my 2001 Elantra in 3 times for the "engine" light coming on and staying on. It got "fixed" with a new canister close valve twice within 3 months. It's back on again! I've purchased an OBDII reader, and this time it's a code 0563 - system voltage high! Plus, on my last visit, I had them do an oil change, and, ONLY when I read the paperwork, I found that supposedly, the "last time" (not at Henderson Hyundai) the oil was changed, the plug was put in too tight, and now I need a new oil pan to permanently keep it from leaking. (again, I found this by reading the paperwork, no one told me about it when I picked up the car!). I think Ben is probably spinning in his grave the way these guys are running his shop!

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