Hendrick BMW Certified Pre-Owned South Charlotte

Awesome, friendly dealership! Would gladly go to this dealership again! Shaun was very helpful and got us into a great car, despite a hiccup on the part of another dealership. Tha Would gladly go to this dealership again! Shaun was very helpful and got us into a great car, despite a hiccup on the part of another dealership. Thanks Hendrick cars! We will pass the word. :) More

Buyer beware if out of town Pay attention to everything because if you don't live in the Charlotte area, you will not get return phone calls. I drove 3hrs to buy a used car from Pay attention to everything because if you don't live in the Charlotte area, you will not get return phone calls. I drove 3hrs to buy a used car from Fayetteville, NC. At first, everything seemed great with the service until the test drive. During the test drive, I turned on the Nav/radio system and found the screen was dead. The sales person gave me, that line "that isn't good, let me tell you what probably happened." That's the first key they knew it was broken. They would have let me walk with the car with a broken Nav if I had not checked. Next, I got talked into the least expensive of the two optional replacements. This I knew but because I couldn't see either the new radio or the radio/Nav combo. I settled. Next after returning home, I noticed that one of the documents I signed had to have been typed wrong. I purchased a oil change program for $300. The miles on my car was at 105,000 and according to the document the program doesn't start until my car hits 115,000 miles. That means I have to go 10,000 miles before I can use the plan to change my oil. That means I only get 3 oil changes out of my plan the way it's typed. A $100 per change. I've called the dealership multiple times and left messages and e-mails trying to fix this and not one time have I received a call back. Next issue, the day after I got the car home, I went to check the oil and grabbed the dipstick handle and when I pulled all I got was the handle. The handle had been broken off at the dealership. Since I couldn't get hold of the dealership to get answers and my warranty paperwork had not been processed, I had to pay out of pocket for their mistake. So, my advice is if you are a distance from this dealership, I would spend a considerable amount of time checking everything and I mean everything as you will soon be out of sight out of mind. We were due to purchase another vehicle within the next few weeks to months but not at a Hendrick dealership. This was the second fiasco I had to deal with at a Hendricks lot. More

Poor customer service This dealership will call you multiple times and treat you like a king during the buying process. But there is zero return calls and emails if you ha This dealership will call you multiple times and treat you like a king during the buying process. But there is zero return calls and emails if you have an issue with your purchase. Very unprofessional! More

Hendricks was very helpful from the first time I called them! As soon as I arrived somebody was there to greet me and take me to the sales rep in which I talked to on the phone. Felt bad that I made Joseph them! As soon as I arrived somebody was there to greet me and take me to the sales rep in which I talked to on the phone. Felt bad that I made Joseph Milton stay late for the paper work but he was in high spirits the whole time!! Fantastic service, no complaints! Thanks a lot guys!! More

Joy the sales associate was excellent to work with. At not time did we feel as if we were in the car buying game that everyone dislikes so much. Joy was just a down to earth person wanting to help you get not time did we feel as if we were in the car buying game that everyone dislikes so much. Joy was just a down to earth person wanting to help you get what you were looking for, and not what they thought you needed. Make sure to ask for her, and you will enjoy working with her. Thank You Joy. More

Siler helped us chose the right car and helped us every step of the way from test drive to filling up the Nissan frontier we ended up purchasing with a tank of gas. We have a couple other cars that are nea step of the way from test drive to filling up the Nissan frontier we ended up purchasing with a tank of gas. We have a couple other cars that are nearing the end of their usable life and will check hendrick cars.com first because we know we will be treated well and get a great deal. More

He was great to deal with, understood what I was looking for and answered all my concerns. He was very knowledgeable about the cars and was very instrumental in pointing to the car I finally chose. The sale for and answered all my concerns. He was very knowledgeable about the cars and was very instrumental in pointing to the car I finally chose. The sale went very smooth. More