Hendrick BMW Northlake

I recently took my BMW 430i to Hendrick BMW Northlake for service. As always, it was a wonderful experience. From the easy check-in and explanation of services to the professionalism of the video inspection- service. As always, it was a wonderful experience. From the easy check-in and explanation of services to the professionalism of the video inspection- it was all first class! This is the second time Jeff Day has been my service advisor and I can’t say enough wonderful things about him. He takes the time to explain all options and doesn’t try to sell me on additional services I don’t yet need. He made sure I was in and out within the quoted timeframe and that I was kept informed along the way. A bonus - they have a super comfortable and clean waiting area with coffee, water, snacks, etc. I will never have my BMW serviced anywhere else! More

Andrew Johnson is my “go to” service rep when I bring my 330e in for service and inspection. Very professional and informative, never pushy or pressing. Keeping my BMW in good running condition is chall 330e in for service and inspection. Very professional and informative, never pushy or pressing. Keeping my BMW in good running condition is challenging at times, but Hendrick BMW Northlake really tries to get the job done. LOVE my car! More

Whenever I come to this dealership I know I can trust what my service advisor Andrew tells me about the condition of my vehicle what my service advisor Andrew tells me about the condition of my vehicle More

Service at this dealership is always comfortable. I always bring my 5 series and see Andrew and can trust what I’m getting I always bring my 5 series and see Andrew and can trust what I’m getting More

Andrew Johnson provided great service across the board! Super pleased with my visit and will definitely be back! Super pleased with my visit and will definitely be back! More

My visit with Andrew was great! Very informative and knowledgeable! 10/10 service! Would recommend to anyone needing help with their car! Very informative and knowledgeable! 10/10 service! Would recommend to anyone needing help with their car! More

Fantastic experience with Cole! From the test drive to delivery, everything was seamless. He really knows his stuff and treats his clients right. From the test drive to delivery, everything was seamless. He really knows his stuff and treats his clients right. More

JR was very professional service advisor. My service was quick. All of my questions were answered. Clean environment. My service was quick. All of my questions were answered. Clean environment. More

Another great experience at Hendrick BWM Northlake! My Service Advisor, Jef Dey was phenomenal, as usual, as well as the Service Technician who keep me informed of the service being conducted. The new My Service Advisor, Jef Dey was phenomenal, as usual, as well as the Service Technician who keep me informed of the service being conducted. The new Northlake Dealership was beautiful! More

Excellent service! We were traveling from Canada to Florida and had an incident on the highway with our X5. This was on a Sunday, so we had to wait in a hotel for the d We were traveling from Canada to Florida and had an incident on the highway with our X5. This was on a Sunday, so we had to wait in a hotel for the dealership to open. Arrived as a walk-in on Monday morning, they took our car in immediately, and by 10 AM, we were rolling again to Florida. More