Hendrick Buick GMC Cadillac

No Customer Service Skills Drove from Wake Forest to Cary to look at a vehicle Stefan and I had discussed throughout the day...call to let him to I was running late but I was co Drove from Wake Forest to Cary to look at a vehicle Stefan and I had discussed throughout the day...call to let him to I was running late but I was coming to test drive the vehicle. He reassured me I was okay with being a little late as he was working with another customer. When I arrived he had the vehicle key in his hand and told me he was going to bring it around for a test drive. We waited...and waited and waited until he said the vehicle couldn't be located and he thought it may have been sold earlier...if the vehicle was sold why did he still have one of the keys to the vehicle? He apologized, but he had me to waste my time, gas, and energy on a vehicle he couldn't locate. Why didn't he tell me that instead of having me to drive all the way there only to tell me then the vehicle couldn't be located. I had canceled going to another showroom to look at another vehicle because I put my faith and trust in Stefan and he let me down--for the second time. What is the saying "fool me once--shame on me, fool me twice spend my money and my time at another showroom to look for a car--obviously Stefan didn't need the commission and this dealership didn't want my money. More

dishonest or uninformed Brought my 2009 Saab in for oil change and replace one low beam head light. I already purchased the bulbs at a auto parts store in advance. I was to Brought my 2009 Saab in for oil change and replace one low beam head light. I already purchased the bulbs at a auto parts store in advance. I was told the whole front bumper would need to come off to access the light bulbs and labor would be the same to replace one bulb or all four (high and low beam). The charge would be $250 to replace all the bulbs. After waiting over two hours, I was told I purchased the wrong bulbs and they would have to order the bulbs and would I like to wait. I was not happy they waited two hours to tell me this so I said no and left. On the way home I stopped at a local service station and asked if they could check the headlight. He popped the hood, pulled out a part with bulb attached and said the part holding the bulb was bad and not the bulb itself. The bulb I purchased was the correct bulb and the broken socket cost $9 plus a small labor fee. Now I have headlights no thanks to Hendrick, Buick, GMC, Caddillac! And I saved over $200! More

Worst experience ever Went to the lot to see vehicles that were on sale on website. Not a single salesperson came out to greet me so I had to go inside. Once inside still n Went to the lot to see vehicles that were on sale on website. Not a single salesperson came out to greet me so I had to go inside. Once inside still no sales reps coming to greet me so I had to ask the lady at the receptionist desk who was lost in her cell phone to get one for me. When we finally looked at numbers the prices were almost 10k more than the website because their incentives didn't apply to everyone and the accessories that they added themselves (and included in description and pictures on the website) had to be added to the price. Manager was uninterested in negotiations and the salesperson wasn't really affected if he didn't make a sale. Horrible experience. More

Dishonest and Untrustworthy I recently purchased a used vehicle from Hendrick Buick GMC in Cary, N.C. On two occasions since the purchase, I discovered that I had been misinform I recently purchased a used vehicle from Hendrick Buick GMC in Cary, N.C. On two occasions since the purchase, I discovered that I had been misinformed by the dealership on the condition of my vehicle. One of the issues has the potential to cost me a lot of money to repair. The dealership refuses to pay for the repair even though I was assured by them at the time of the purchase that the vehicle had been thoroughly inspected and approved by their service department prior to my purchase. One act of misinformation could be a mistake or an oversight. Two acts of misinformation shows a pattern of the dealership being dishonest and untrustworthy. If you decide to purchase a vehicle from Hendrick, BEWARE! More

Poor Buying Experience Purchased 2011 Mazda CX 7 February 2015. Extremely poor response on follow up questions after purchase. And the car was not detailed; barely cleaned Purchased 2011 Mazda CX 7 February 2015. Extremely poor response on follow up questions after purchase. And the car was not detailed; barely cleaned! Awful! More

Don't buy or have a vehicle serviced here! Incompetent staff - from service advisors to the mechanics. It took about 6 phone calls to schedule an appointment my last trip in. The work don Incompetent staff - from service advisors to the mechanics. It took about 6 phone calls to schedule an appointment my last trip in. The work done was not right - I had a the exact same coolant leak after they "repaired" my car which cost me $300. I brought the car back and they found a "pin hole" in the hose between the coolant reserve and radiator. I paid $300 bucks for the "leak" that they claimed was my problem. I say the "leak" they supposedly fixed didn't exist. They overlooked the pinhole in the hose which was the problem to begin with. They attempted to fix the pin hole in the hose by cutting off the bad end and reconnecting it with the same weak clamp and same worn out hose which is STILL LEAKING at the clamp. I refuse to bring it back a third time for something so easy to fix. I had an oil change and tire rotation the trip in before this one. My car has plastic trim cap pieces on all of the lug nuts. The "technician" that rotated the tires forgot to properly tighten the trim pieces. I ended up losing two of them on the way home. I would have lost several more had I not stopped at the store on the way home. I could easily turn each trim cap with my fingers. The caps cost about 7 bucks each! I have complained to the service manager (Robert Rudloff) about bad service experiences here. Conversation with this guy was a waste of time - he could care less about my concerns. The service advisors are arrogant, have no people skills, and should not be put in front of customers. I have already drafted a letter to GM about my horrible experiences here. I'm in the market for a new car and I absolutely refuse to buy one from these clowns. Pathetic experience all the way around and on more than one occasion. More

I arrived at 3 pm to get my oil changed at the service department. I waited for the advisor to finish an obvious personal phone call only to be told that they were to busy to change my oil. I was the only department. I waited for the advisor to finish an obvious personal phone call only to be told that they were to busy to change my oil. I was the only person in the drive and asked if there was anything else that could be done as I am from out of town and was offered no options. I wait until I am in the area to get my vehicle serviced at the dealership as I own their $199 oil change policy. I have purchased 2 vehicles from there, as have others in my family, and they were just as disappointed as I was at the treatment. What good is owning a maintenance policy when you cannot get your vehicle serviced at your convenience instead of theirs??? More

Experience started off poorly since going through the multiple phone options to get to the receptionist was painful. To top it off she sent me to the incorrect department, put me back into the phone loo multiple phone options to get to the receptionist was painful. To top it off she sent me to the incorrect department, put me back into the phone loop several times, wanted me to call back at a more convenient time and never got my messages through to the person I was trying to contact. I was having a car delivered to this location and this experience has turned me off of any Hendrick-owned dealers completely. My husband has had a similar nightmarish situation when we purchased a RAM truck from this same dealership....took MONTHS to get title when we paid for truck in full. More

This was my first experience with service at this dealership and I was not impressed. I own a 2011 Buick Enclave. I was having a problem with the engine light coming on and off. I made an appointment dealership and I was not impressed. I own a 2011 Buick Enclave. I was having a problem with the engine light coming on and off. I made an appointment to be seen and dropped the car off the night before. I wanted the issue witht the engine light to be fixed, I asked for an oil change and asked them to look at the brake pedal which seemed soft to me. I asked if anything else needed to be done at 15k miles. They said they would rotate the tires and would look over everything else for me. I told them I would check with them around noon because I would like the use of my car for the afternoon. I called around 10 am because I had not heard from anyone. I was told the O2 sensor was bad and that was the reason the engine light was coming on. They would replace that. They said the brake pedal was fine and felt comparable to other similar vehicles. I asked them to call me as soon as it was done so that I could pick up my car for the afternoon. I called again around noon after not hearing from anyone. I was told the sensor had to be ordered and brought to them. The tech was out to lunch and would work on it as soon as he got back. They would call me. I called about an hour and a half later to get the staus. They said they were just finishing up and I could come pick it up. I got there a little after 2 and was told the tech was just finishing the oil change, to wait in the waitng area and they would come get me. The service rep looked overworked and overstressed. 50 minutes later I went back to the desk. The paperwork was just being stapled and was told the car was ready. On my way home I checked the information center on the car and noticed it still indicated that I only had 34% of my engine oil life remaining. I couldn't believe it. I called back and spoke to the service rep who sighed and said that's what happens when you get a Master mechanic to do the oil change for you. If that's what you get when a Master mechanic does it for you what can I expect when a regular mechanic does it? At first I was told I would have to come back in as soon as possible to get it reset so that the information stayed accurate. When I couldn't get back that soon I was told how to reset it. The instructions were to turn my ignition key to the second stop, pump the gas pedal 3 times to the floor and then restart the car. The percent of oil life would go back to 100%. After doing what I was told 3 times with no success I was really frustrated. I decided to see what YouTube had to offer. The instuctions were much simpler, pushing the info center buttons on the console to get to the reading of oil life % and push the reset button for 2-3 seconds. That reset it to a 100 %. I felt like a fool stomping my foot all that time to get it corrected. I felt like I was just strung along and got put on the back burner. I went to the trouble of making an appointment. All they had to do was diagnose and fix the sensor, change the oil and rotate the tires. It took them to 3 pm to do that and that was with me calling 2-3 times. If it was going to be an all day project and they just told me up front,I could have made other plans. Then to find out some necessary steps weren't done by their Master mechanic makes me wonder what else may not have been done correctly. I doubt I will be returning even though it is a convenient location for me. More

I have purchased three vehicles from this dealership, their sales department has gone out of their way to make sure everything was as painless as possible. In addition their service department has been s their sales department has gone out of their way to make sure everything was as painless as possible. In addition their service department has been stellar, they have always made sure everything was perfect. This is the first time I have dealt with Rick Cascino, and he made sure everything was correct before I left. I have always recommended this dealership and will continue to in the future. More