Hendrick Chrysler Dodge Jeep RAM

Great people and service after the sale.. The salesman was attentive to my needs and not only found the vehicle that I wanted but found a way to make it work and stay in my budget. I will be back. was attentive to my needs and not only found the vehicle that I wanted but found a way to make it work and stay in my budget. I will be back. More

A great group of people that listen and care. Even though this was an all day process, the face that their Customer Service were very polite and attentive. Brad did a wonderful job throughout this process! this was an all day process, the face that their Customer Service were very polite and attentive. Brad did a wonderful job throughout this process! More

This was our first car buying experience (my boyfriend and I). We had looked at Wranglers at several dealerships in our area but we never really got the answers we needed from any of the sales staff. We a and I). We had looked at Wranglers at several dealerships in our area but we never really got the answers we needed from any of the sales staff. We always left more confused than when we walked in. We stopped by Hendrick on a whim one afternoon to check out the inventory. We were promptly greeted as soon as we arrived and a sales associate (Brad) was quickly out in the lot with us. Brad knew the Wranglers inside and out. It was like talking to the CEO of Jeep. We could instantly tell that he truly loved his job and took pride in being a master of his craft. I personally HATE when sales staff follow you around like lost puppies waiting for you to ask a question. Brad hung around to make sure we were taken care of but gave us the space we needed to not feel smothered. He knew most of the questions we were going to have and was eager to help us. He explained all the trim options, which models were created for street use, and gave us great insight on why Wranglers have such a high resale value. It was truly a breath of fresh air to actually understand the vehicle we were buying. He never came off as wanting to 'sell us' so we never felt pressured. He even showed us some models he knew we would hate just to get a good laugh. We returned the next day to look at our top choices and see a few others. Brad happily let us test drive another Jeep and again explained the model differences. He even gave us some insight on which models were more likely to be discounted during final negotiations to help us get within our budget. We finally chose the Wrangler we wanted and got a really good price (in my opinion). My boyfriend works in the U.S. and the staff at Hendrick was more than accommodating to any and all questions we had about payments/financing. All contracts/paperwork were thoroughly explained with expertise. I really feel confident about our purchase. As weird as it may sound, I actually had a fun time buying a car. We spent 10+ hours with the staff at Hendrick and they kept us smiling throughout the whole process. I would definitely suggest this dealership to friends & family. And if we ever need a Jeep again, I'll give them a call. More

Purchased vehicle from Hendrick, Chrystler, Dodge and Jeep in Birmingham, AL on 10.24.2013. On November 1 I had it back in the shop to them for breaks, minor alignment and clicking in break peddle. Fixed Jeep in Birmingham, AL on 10.24.2013. On November 1 I had it back in the shop to them for breaks, minor alignment and clicking in break peddle. Fixed same day. Next day driving ABS light comes on and break heats up and smells. Drove for a week back to shop on 19th returned vehicle on 27th again problems with breaks. On 12.09.2013 vehicle has to be towed back to dealership because the back driver wheel froze. The police officers who assisted me and tow driver said I was lucky I didn't roll the vehicle. I hurt both my wrist when I heard the loud snap and vehicle started shaking. Now they are telling me it was the emergency break or e break and it has nothing to do with the break system (???) it's going to be there until 12.13.2013 or more to get it fixed. I gave them $2000 down originally and have told them I am afraid for my life to drive that vehicle any more. I told them I wanted another vehicle but They are telling me I have to take it back after fixing it or they will start charging me storage fees. They're also telling me that I can purchase another vehicle but need more money down because the finance company is requesting it not them or they can see about manufacture rebates but my payment will go up. I just made my first payment of 439.00 to the finance company. She says I declined the extended warranty (honestly don't remember be asked about it) and that the warrant of 3,000 has expired on the Rav4. More

I went into purchase the 2013 Chrysler Town and Country Touring and am pleased with the way the sales person spoke to us. I'd say that the dealership never pressurizes you nor they play any kind of tricks Touring and am pleased with the way the sales person spoke to us. I'd say that the dealership never pressurizes you nor they play any kind of tricks to add $$ amounts. We were able to negotiate the price and they are very reasonable in terms of explaining the value being offered on the vehicle. Unfortunately, my wife didn't prefer the model well because of third row seating but I would recommend the dealer for anyone to purchase the best deal in town. They were able to do price matching with the quotes we had in hand. More

Enjoyed my visit to the Dealership very much and the staff made me feel no pressure at all. They let me go at my own pace and I appreciate that. I have been to so many places where I felt like a number staff made me feel no pressure at all. They let me go at my own pace and I appreciate that. I have been to so many places where I felt like a number and less of a person. I will without doubt be buying all my future vehicles from Hendrick in Hoover. Well done Mr. Hendrick!!! More

I was unhappy with them. It was like pulling teeth trying to get assistance. Then after finally getting somebody to assist me we were unable to reach an agrement. I decided to sell someware else & buy from t to get assistance. Then after finally getting somebody to assist me we were unable to reach an agrement. I decided to sell someware else & buy from them so I asked them if they could pick me up down the street if I sold my truck (before I sold it & was left without wheels) they said they would. I called them after I sold it & they never came. All together I waited for about 2hrs on them not to mention I did contact them prior to going to another place to sell. I did speak to tanya the gm & she said they will work on it. More

caleb was great he made my first time buying a car a very soothing experience. And i would recommend him along with the dealership to anyone. soothing experience. And i would recommend him along with the dealership to anyone. More

I used an Internet car finder service that listed Hendrick as the closest dealer participating in their network. I contacted the dealer for a price quote on the Ram truck I was interested in. I was c Hendrick as the closest dealer participating in their network. I contacted the dealer for a price quote on the Ram truck I was interested in. I was contacted back by a very nice gentleman named Logan. He corresponded via email and phone with me and we had a price negotiated on a truck selected from their website that had the options I desired. I told Logan I was interested in leasing the truck, gave him my trade information, and what payment range I'd like to be in. Logan said he discussed the deal with his boss, Boomer, who said they would be willing to do the deal I wanted. I drove over two hours to the dealer and upon arrival I was greeted by the receptionist. I asked to speak with Logan, but was told to wait. I was put with another sales associate who had no knowledge of my deal and had not been involved with the process. She was very nice, but we had to begin the process from scratch even thought I told her repeatedly that Logan had all of my information and I'd been communicating with him all day by email and phone. I even showed her the emails. The dealership was fairly busy, so I remained patient and followed the process. We test drove the truck I wanted and it was acceptable. I provided my keys so my trade could be evaluated. After waiting a long period of time, Boomer Browning introduced himself to me. He told me that he ran the numbers (which had supposedly already been done before I drove down) and quote me a monthly lease payment $200/mo higher than I was told before driving down. Once I mentioned to him that I'd worked with Logan and already had all the numbers worked out via an Internet buying service, he said, "Oh, well let me get those numbers". Boomer returned and gave me a quote for a payment that was about $175/mo higher than the payment I'd agreed to before making the two hour drive down. At this point, I knew I'd been baited. I told Boomer I was disappointed that they were not honoring the deal they had made, that I had in writing via email, and I would like my key returned so I could leave. He continued trying to sell me the vehicle and asked me, "If we can get to your payment would you buy the truck?". I told him I was a man of my word and I expected him to be a man of his word. He disappeared and came back a few minutes later telling me there was no way to get my payment in the truck I wanted but would I be interested in another truck. I told him I'd consider it, and picked another truck. After testing driving and agreeing on a truck, the numbers game continued...still WAY above my desired range. Finally I got my key back and left. I ended up buying a truck from another dealer with more features than the one I intended to by from Hendrick for a monthly payment in my desired range, confirming that I was being duped at Hendrick. More

I went to Hendrick to purchase a car. I knew what my credit score was & I knew I had some bargaining room due to that. I filled out ONE credit application & the next thing I knew they had pulled my cre credit score was & I knew I had some bargaining room due to that. I filled out ONE credit application & the next thing I knew they had pulled my credit no less than EIGHT times claiming there were trying to find me the best deal. I immediately got up and walked out, I am not dealing with a company that does business like that. A few days later I went to another dealer in town they pulled my report once & said that my score had been impacted by Hendrick but I was still able to get a good deal. I bought my Jeep from them & was very happy with the other dealer. There has been a recall on my Jeep so I called my dealer to see if I could come in on Saturday to do it & unfortunately the guy that handles the recalls only works once a month on Saturdays so I was stuck going to Hendrick. The service department is just as bad if not worse. I made an appointment (I was told to come in between 9 & 10) and I showed up at 9:15. NO ONE that works in the service department seems to know what is going on as there is ZERO organization. I stood outside for 10 minutes waiting on someone to help me and finally I spoke up & asked someone just standing around if he worked in service. He did not but he said would find someone that does another 10 minutes goes by & FINALLY someone in service helps me. I was told it would take no more 30 minutes to do (its 9:35 by then). 30 mins comes & goes and at 10:30 I was finally ready to leave. I get in my vehicle & a quarter of my gas is gone & my MPG has dropped tremendously too. I WILL NEVER EVER STEP FOOT ON THAT PROPERTY AGAIN. BE WARNED THEY ARE BAD. More