Visiting this place is like falling into a black hole of incompetence and horrible service.
For example - it takes those people over 3 hours to change the oil filter.
We had the "pleasure" to deal with Hendricks Honda of Woodbridge twice. Never again!
Our first visit was a part of our maintenance plan - oil change. You would think not a big deal, right? Wrong!
Despite having our appointment set up days in advance, upon arrival we learned that they do not have the filter they need for our car and that our wait will be about 1.5 hours because of this. Well, 1.5 hours turned into 3 and some change, and then about 30 minutes longer, because they did not perform the procedure correctly and new oil was leaking all over the parking lot.
They explained that the oil change took so long because they needed to inspect our car in order to make sure everything was in order and they established that everything was fine (remember this part, it will come up again in a moment).
Going back about 12 months earlier - we purchased the car at Jeff Gordon dealership in Wilmington (Jeff Gordon is part of Hendricks). This was the second car we purchased there. Our experience in Wilmington was great!
Unfortunately, we got relocated to Woodbridge and our maintenance plan for the car was transferred here to Hendricks.
After the oil change fiasco we swore we will never go back to Hendricks of Woodbridge. However, we decided to get another car and wanted to know how much a dealership would give us for the one we had. Having the car serviced by Hendricks (both in Woodbridge and Wilmington) we decided to stop by and get a quick quote. We figured it should not take long since they had all the records available.
We were right this time! After a guy named Michael (he said he was a manager) took a ride in our car (not knowing we weren't planning on selling the car to them) and announced to us that there is something seriously wrong with the car. He was questioning the service the car received - THEY SERVICED THE CAR!!! He also said he was hearing some noise underneath while driving - we already had the car test driven in Carmax about 30 min prior and there was no noise there.
Realizing that we are dealing with total crook, we asked for our keys back and drove back home - with no noise underneath the car.
We are contacting the dealership in Wilmington about this encounter. We are still keeping in touch with the guys who helped us with our cars there and we will be filing a complaint with the corporate about Hendricks of Woodbridge.
Stay away from this place.
There are plenty of other dealerships in the area and I don't think any of them can be worse than Hendricks of Woodbridge.
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