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Hendrick Honda of Charleston

Charleston, SC

Overview
Reviews
4.8
817 Reviews
Call Dealership (833) 292-2376
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1539 Savannah Highway

Charleston, SC

29407

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Showing 817 reviews

July 25, 2026

The sales rep listened to me. I had not planned to purchase a car / was more trying to see what car I could see myself in for the next 10 yrs and how much money I would receive More

by jodymillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla in sales, Jake Lynch
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July 24, 2026

I went in for my 30,000 mile checkup and they found 2 nails in my tires - they patched one and replaced the other with a brand new tire. All under my warranties! I didn't even know there were any nails More

by captainregal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Shearer
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Jul 26, 2026 -

Hendrick Honda of Charleston responded

Captainregal, we are so pleased you enjoyed your visit to Hendrick Honda of Charleston!

July 17, 2026

Dishonest service experience, poor customer service and neglect/careless repairs. BEWARE dishonest and dangerous practices! More

by eamckellar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Bohlen, Greg Bennett
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Jul 18, 2026 -

Hendrick Honda of Charleston responded

Please reach out to us at (843) 279-0447 when you can so we can address this situation directly. Thank you and have a great day.

July 17, 2026

I was not verbally informed that my child’s car seat would be removed and not reattached during the service. This was not verbally communicated to me at the time of drop off or during pick up. More

by liviana.sacco591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Beeco, Craig Bellamy, Michael Creighton
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Jul 18, 2026 -

Hendrick Honda of Charleston responded

We appreciate you sharing your feedback. To clarify what occurred: the fuel pump replacement was completed as part of a Honda recall, which required removal of your child's car seat to access the component. This was documented on your repair order, which you reviewed and signed at the time of your visit. Regarding the car seat itself, dealerships are not permitted to install or reinstall child safety seats due to liability and safety regulations. This is standard practice industry-wide. Your local fire station offers free, certified car seat installation checks as a resource for situations like this. We're sorry if you feel that the process wasn't more clearly explained at pickup, and we'd be happy to discuss further if you'd like to reach out directly.

Jul 18, 2026 -

liviana.sacco591 responded

This process was not clearly explained both at drop off when the documentation was signed and at pick up. My husband and I spoke to two different service providers, one at pick up and one at drop off. I completely understand that it is not the responsibility of the dealership to reinstall the car seat. I am not frustrated that the car seat needed to be moved or uninstalled. I believe this information is important enough to VERBALIZE to the customer either during the drop off or pick up procedure. I am happy to discuss further with upper management and have been waiting for a phone call from them for the past two days as I have reached out on multiple platforms. If your policy is only to provide customers with written information, I believe that is poor quality service.

July 16, 2026

Honda of Charleston has a great team. They took the time to make sure that my tire would be replaced under warranty. More

by lisamclernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Mounts, Matt Beeco, Craig Bellamy, Greg Bennett, Gary Cormann, Michael Creighton, Scott Shearer, Sal Taormina
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Jul 18, 2026 -

Hendrick Honda of Charleston responded

Hi Lisamclernon! We're so happy we were able to help you out!

July 15, 2026

Working with Kayla to lease a Honda Crv was a great experience!! My wife and I very much so appreciated her patience & willingness to work with us to find the car that worked for our family. The enviro More

by jrs.spin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Montaniz
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Jul 17, 2026 -

Hendrick Honda of Charleston responded

Jrs.spin, we're so glad that we were able to go above and beyond your expectations!

July 15, 2026

Not what it use to be. Vehicles not the same quality as before or service. More

by connectingtouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Hamilton, Craig Bellamy
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Jul 15, 2026 -

connectingtouch responded

Hope things will get better. When had set date/time for Recall 7/7 then got there 7/13 part of recall not available, only the front seat Air Bag repaired, not Lamp(?) Said wasn't one available, had to order it and come next day! Talked with Gary Hamilton said they have had issues with getting them, said I could wait a few months!? Then said that Maintenance wanted to repair fuel line??? Saw video and asked about it. Said it's done at 45,000 miles? Been there quite few times since bought Van with 42,000(?) miles on it. I do believe I asked before if covered with Warranty, said no. Would cost $195.00(?) I believe I replaced it myself months, ago, got part at AutoCare for $15+ why would it need replaced when only maybe 2000 miles used??? Pray things get better. Owned lots of Hondas and truly, not what they use to be.

July 10, 2026

I bought my CRV here in early 2011 (2010 model). It has been the best car I have ever owned (over 60 years). Service is wonderful here and I always take my car to the dealership even for oil changes More

by Meells2.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Turner Lamb Service Advisor. He was excellent, Craig Bellamy
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Jul 15, 2026 -

Hendrick Honda of Charleston responded

Hi Meells2., we are very happy to have provided you with such a positive experience!

July 04, 2026

We felt comfortable with the sales and finance persons and the dealership itself. We were not pressured and, in fact, felt respected and listened to. More

by Peggymann1104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Lynch, Finance, Sam Patel, Michelle Wise
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Jul 05, 2026 -

Hendrick Honda of Charleston responded

If you have any further questions, please give us a call. We're always happy to help!

July 02, 2026

Fantastic car buying experience with people who don't pressure and provide a real and honest relationship. More

by luke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Patel, Jacob VanDeventer
Report | Print
Jul 04, 2026 -

Hendrick Honda of Charleston responded

Luke, we are so pleased you enjoyed your visit to Hendrick Honda of Charleston!

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