Hendrick Lexus Charleston

I'm here for my Lexus IS 350 FSport service! I heard a familiar voice and looks up and to my surprise it's my Personal Lexus Concierge Wilbur Wiggins welcoming and greeting all the guest in the I heard a familiar voice and looks up and to my surprise it's my Personal Lexus Concierge Wilbur Wiggins welcoming and greeting all the guest in the service lounge who weren't even his past guest. What a treat for them and I also noticed Wilburs Award Revording Breaking 5 Star Google Reviews I'm not surprised as that's who Wilbur Wiggins is each and every day. Wilbur Wiggins always champions the Lexus brand with such pride. If you ever are thinking about joining the Lexus family for your next vehicle go see Wilbur Wiggins and experience amazing. Keep shining bright Wilbur. More

I had an issue with my Lexus 350. Brenden was my customer service person and he was awesome!! He let me know what was going on right away and I was not waiting very long. the car was Brenden was my customer service person and he was awesome!! He let me know what was going on right away and I was not waiting very long. the car was cleaned and shining like I like too!!! I give Brenden 5 stars!! Brenden's customer service skills are awesome! Thank you for great customer service! More

The waiting area is very nice, comfortable, and fairly quiet. It appointment took longer than expected and it would have been nice to be updated about the delay during my visit. quiet. It appointment took longer than expected and it would have been nice to be updated about the delay during my visit. More

Alex and Erick went the extra mile to remedy an old issue regarding cigarette smell in the vents. The smell occurs at certain times while driving due to outside humidity if present. Running the AC helps some regarding cigarette smell in the vents. The smell occurs at certain times while driving due to outside humidity if present. Running the AC helps some. Thank you for providing a remedy. Otherwise the 75k service was great. More

I went in for my 35,000 mile service on my 5 year old LS. Alex Bousquet, my service advisor, thoroughly went over my vehicle’s service history and recommended the appropriate level of service. Alex proved Alex Bousquet, my service advisor, thoroughly went over my vehicle’s service history and recommended the appropriate level of service. Alex proved extremely knowledgeable in all aspects of my 2020 vehicle. He is a definite asset to Hendrick Lexus. More

Brought our car in because we unexpectedly had all of our dash warning lights come on. Alex and the team was able to quickly find the problem and Alex was very prompt and courteous with communicating our opt dash warning lights come on. Alex and the team was able to quickly find the problem and Alex was very prompt and courteous with communicating our options for repairs. More

I brought my car in to be serviced on 11/24/25 and was greeted promptly and warmly by Alex Bousquet. He gave me a loaner car to which I then brought back when my car was finished being serviced. He grabbe greeted promptly and warmly by Alex Bousquet. He gave me a loaner car to which I then brought back when my car was finished being serviced. He grabbed my car and pulled it right up front for me. The whole time he was professional, kind, and easily made me feel welcome. Thanks Alex! More