Hendrick Lexus Charleston

My experience at Hendrick Lexus of Charleston was truly unforgettable. From the moment I arrived, the atmosphere was warm, peaceful, and filled with excellence. I came in expecting to look at one vehicle, unforgettable. From the moment I arrived, the atmosphere was warm, peaceful, and filled with excellence. I came in expecting to look at one vehicle, but I left with far more than I imagined, both in the car I chose and in the way I was cared for throughout the process. I have to highlight Chylon, because he was nothing short of extraordinary. His knowledge, attentiveness, and calm presence created a sense of safety that carried me through every step. And we even had a moment of humor that I’ll never forget. When the internet refused to cooperate, he didn’t leave me to figure it out alone. He walked with me literally around the dealership trying to find reception. We must have passed by my soon to be car three times before we finally stood beside it and the signal suddenly worked. I sent the documents right there, and when I finally sat inside, it was pure shock and awe. It felt orchestrated in a way only God can arrange, and the tangible results were placed right into my hands. Karen was just as wonderful. Her patience and clarity during the setup made everything simple and stress‑free. She made sure I understood every feature and felt completely comfortable before driving off. From beginning to end, the service was breathtaking, friendly, professional, and filled with genuine care. This was a totally different kind of car buying experience, one marked by peace, excellence, and divine timing. I am deeply grateful to everyone involved but especially Chylon for making this transition smooth, joyful, and unforgettable. Thank you all so much. More

Sydney and Joshua Have been real helpful and kind with their advice. I had a pleasure chatting with them their advice. I had a pleasure chatting with them More

Everyone at Charleston Lexus went out of their way for me. I'd especially like to thank Townes Drew, my Lexus Service Advisor. me. I'd especially like to thank Townes Drew, my Lexus Service Advisor. More

Terrific service and customer care. Jonathan was very thorough and personal.. 10/10 highly recommend!! Jonathan was very thorough and personal.. 10/10 highly recommend!! More

I just had my 10K service. Jonathan Barnes met me in the service line and said he'd take care of me. From start to finish he did an excellent job of communicating what was to b Jonathan Barnes met me in the service line and said he'd take care of me. From start to finish he did an excellent job of communicating what was to be done, how long it would take, and made sure I was informed. As always with my car and wife's car Hendrick Lexus of Charleston is always professional and efficient. More

I just had my first service on my 2026 GX. This experience reminded me why I never should have left Lexus for my 4-year detour with a Genesis. From arrival to departure and communication in This experience reminded me why I never should have left Lexus for my 4-year detour with a Genesis. From arrival to departure and communication in between (including video inspections), Townes Drew was a pleasure to work with. He was professional, courteous, communicative and efficient. Top notch. More

The customer service at the Lexus Dealership is outstanding. Townes Drew, my recent service provider, was very professional and helpful. outstanding. Townes Drew, my recent service provider, was very professional and helpful. More

Brought in my GX for service and Townes was my service advisor. He was extremely helpful and knowledgeable and didn’t try to push things on me I didn’t need. I will definitely be back to see him! advisor. He was extremely helpful and knowledgeable and didn’t try to push things on me I didn’t need. I will definitely be back to see him! More

Wilbur was amazing! ! Could not of done it without him.thank you Lexus of Charleston ! Could not of done it without him.thank you Lexus of Charleston More

I have been with Lexus of Charleston for almost 30 years. That would be over 50 service trips and all have been exceptional. Bill Ferguson has always taken care of me. That would be over 50 service trips and all have been exceptional. Bill Ferguson has always taken care of me. More