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Hendrick Lexus Charleston
Charleston, SC
2,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,042 reviews
December 10, 2025
Sneaky, sneaky and more sneaky. Epitomize the stereotype of sleazy used car dealer. Talk circles around you not answering your questions and try to push you into an interest rates Epitomize the stereotype of sleazy used car dealer. Talk circles around you not answering your questions and try to push you into an interest rates without discussing it first. I’ll never buy a Lexus again bc of this experience. More
by Ek802
Employees Worked With
Wilbur Wiggins
December 10, 2025
I first visited Hendrick Lexus several years ago for a routine oil change. While waiting in the lobby, I happened to meet Wilbur Wiggins. In just a brief conversation, he immediately identified my vehicle routine oil change. While waiting in the lobby, I happened to meet Wilbur Wiggins. In just a brief conversation, he immediately identified my vehicle’s options and package level, even asking about the color. I was so impressed by his expertise that I kept his business card, knowing I would return when the time came to purchase a new Lexus. Since then, I have purchased three Lexus vehicles with Wilbur as my trusted salesman. Each experience has been exceptional. His product knowledge, personable nature, and clear communication consistently stand out. Wilbur listens attentively to my needs, ensures the process is seamless, and often exceeds my expectations. I value transparency and genuine care in customer service, and Wilbur delivers both every time. More
by Happy Lexus Driver
Employees Worked With
Wilbur Wiggins
December 08, 2025
Alex Bousquet was fantastic. I needed to come back in after my initial appt and he was super helpful in bringing me back in to get my issue taken care of. Excellent waiting are I needed to come back in after my initial appt and he was super helpful in bringing me back in to get my issue taken care of. Excellent waiting area. More
by vromandd
Employees Worked With
Alex Bousquet
December 07, 2025
I'm here for my Lexus IS 350 FSport service! I heard a familiar voice and looks up and to my surprise it's my Personal Lexus Concierge Wilbur Wiggins welcoming and greeting all the guest in the I heard a familiar voice and looks up and to my surprise it's my Personal Lexus Concierge Wilbur Wiggins welcoming and greeting all the guest in the service lounge who weren't even his past guest. What a treat for them and I also noticed Wilburs Award Revording Breaking 5 Star Google Reviews I'm not surprised as that's who Wilbur Wiggins is each and every day. Wilbur Wiggins always champions the Lexus brand with such pride. If you ever are thinking about joining the Lexus family for your next vehicle go see Wilbur Wiggins and experience amazing. Keep shining bright Wilbur. More
by pvanburen2
Employees Worked With
Wilbur Wiggins
December 07, 2025
I had an issue with my Lexus 350. Brenden was my customer service person and he was awesome!! He let me know what was going on right away and I was not waiting very long. the car was Brenden was my customer service person and he was awesome!! He let me know what was going on right away and I was not waiting very long. the car was cleaned and shining like I like too!!! I give Brenden 5 stars!! Brenden's customer service skills are awesome! Thank you for great customer service! More
by gailgreen62
Employees Worked With
Brendan Borders
December 04, 2025
The waiting area is very nice, comfortable, and fairly quiet. It appointment took longer than expected and it would have been nice to be updated about the delay during my visit. quiet. It appointment took longer than expected and it would have been nice to be updated about the delay during my visit. More
by Bcwhitaker
Employees Worked With
Tayler Delmore
December 03, 2025
Alex and Erick went the extra mile to remedy an old issue regarding cigarette smell in the vents. The smell occurs at certain times while driving due to outside humidity if present. Running the AC helps some regarding cigarette smell in the vents. The smell occurs at certain times while driving due to outside humidity if present. Running the AC helps some. Thank you for providing a remedy. Otherwise the 75k service was great. More
by herb
Employees Worked With
Eric Jeffers, Alex Bousquet
December 03, 2025
I went in for my 35,000 mile service on my 5 year old LS. Alex Bousquet, my service advisor, thoroughly went over my vehicle’s service history and recommended the appropriate level of service. Alex proved Alex Bousquet, my service advisor, thoroughly went over my vehicle’s service history and recommended the appropriate level of service. Alex proved extremely knowledgeable in all aspects of my 2020 vehicle. He is a definite asset to Hendrick Lexus. More
by Satisfied Customer
Employees Worked With
Alex Bousquet
December 03, 2025
Brought our car in because we unexpectedly had all of our dash warning lights come on. Alex and the team was able to quickly find the problem and Alex was very prompt and courteous with communicating our opt dash warning lights come on. Alex and the team was able to quickly find the problem and Alex was very prompt and courteous with communicating our options for repairs. More
by Jared
Employees Worked With
Alex Bousquet
