Hendrick Motors of Charlotte - Mercedes-Benz

I'm 52 years old. I've owned almost every make of automobile, and Hendrick Mercedes is absolutely the worst place for car service I have ever experienced. And I should know, because like an idiot, I automobile, and Hendrick Mercedes is absolutely the worst place for car service I have ever experienced. And I should know, because like an idiot, I've purchased three cars from this dealership. Never again. 1. Most often repairs are not repaired and I have to bring the car back. Sometimes, three and four times! 2. Sometimes the requested repair is done, but they mess up something else when doing the repair! I once drove home from Hendrick service with my gas tank leaking like a sieve! 3. Getting warranty repairs done is almost impossible. They can find a million reasons why they "are not allowed" to do your warranty work. 4. Make an appointment and schedule a loaner, then get there and wait for 30 minutes while the "warm up" the loaner. This place is horrible. Absolutely horrible. More

Mercedes taken in for service "B". Paid $400.00 when car was picked up after eight hours at Hendrick service. Notice tires were not rotated. Called Hendrick service to be told I had a probl $400.00 when car was picked up after eight hours at Hendrick service. Notice tires were not rotated. Called Hendrick service to be told I had a problem with the rear tires. The tires could not be rotated due to the rear problems. Independent tire store could not identify any problems. I returned the car to Hendrick with request to show me the tire problem. I was told a service tech was not truthful with his supervisor concerning my car. I requested a full refund. Next day, at an independent service center, it was determined Hendrick did not complete any of the service B. I question Hendrick's quality control and/or integrity. I have not received any communication from Hendrick to recover my business (15 year Mercedes owner). I did not receive the usual "were you pleased with our service" questionnaire. If you don't have the ability to evaluate 100% of Hendrick's Mercedes service(or do it yourself when you get home), my experience would suggest you consider another Mercedes dealer service center which has a quality control program administered with integrity. More

repairs where not made on my car! but money was paid!!! Then when i checked my mileage, nearly 65 miles have been driven on my car. Can anyone explan that! Then when i checked my mileage, nearly 65 miles have been driven on my car. Can anyone explan that! More

I purchased a car from this dealership, which turned out to be the biggest mistake of my life. The deal was bad (my fault since I didn't do my homework up front). Not only that, the car has turned out to to be the biggest mistake of my life. The deal was bad (my fault since I didn't do my homework up front). Not only that, the car has turned out to be a real lemon...something I never expected from Mercedes-Benz. There is no other Mercedes dealership in this area, so they have a lock on the market. Unfortunate, for customers because once you buy a car from them, you're stuck! The customer service is downright awful. Unless you are one of the city's 'good ole boys' or you purchase a high-end model, you're treated poorly. I would never shop or visit this dealership again! More