Hendrick Southpoint Auto Mall

Special shout-out to Pat and Jenn. My 4 year and 6 month old 2018 BMW 3 series overheated. The warning light said to stop as soon as possible. I pulled into store parking lot with My 4 year and 6 month old 2018 BMW 3 series overheated. The warning light said to stop as soon as possible. I pulled into store parking lot within 300 yards. I called Hendricks BMW of Southpoint and explained the problem. The support staff said not to continue driving. They opened a ticket with BMW SOS. A flat bed wrecker arrived within the hour to load the vehicle. I was texted a link for Uber pickup that arrived about 12 minutes later. The Uber trip was prepaid. Hendricks service contacted me so I was aware the vehicle arrived at dealership. I asked if nothing serious could an oil change be performed even though last oil change was only 5,800 miles ago. "no problem" Service center contacted me that vehicle had a broken cooling link that was replaced and oil change would soon be completed. I asked if car could be delivered to my home. "no problem" I received electronic bill for the oil change. Paid online. Warranty covered towing, Uber, and repair. My 330i was delivered back to me and looked like it had been detailed. So in less than 24 hours, Hendricks set the standard that other dealerships need to strive for. More

Joe and Kiley helped me find the perfect car. I’ve had it for a few months now and have loved everything about it. All the staff at Hendricks are so helpful and understanding. The dealership is e I’ve had it for a few months now and have loved everything about it. All the staff at Hendricks are so helpful and understanding. The dealership is easy to find and everything is very nice on the inside. More

Have had our BMW & Acura serviced there for years. Always good results. Pleasant staff to work with. Keep you advised. Video diagnosis, not just the issue at hand, but the complete car. Always good results. Pleasant staff to work with. Keep you advised. Video diagnosis, not just the issue at hand, but the complete car. More

Jamie was responsive and helpful. Great experience. Comfortable waiting area and easy process from start to finish. Great experience. Comfortable waiting area and easy process from start to finish. More

Matt is the best with my service. He always explains everything well and was very prompt with helping me. He's on top of it! He always explains everything well and was very prompt with helping me. He's on top of it! More

Great service. Malcolm did a fantastic job as my service provider, and the video diagnosis by my service tech was fantastic. Malcolm did a fantastic job as my service provider, and the video diagnosis by my service tech was fantastic. More

Service is always excellent at this Acura dealership. Jamie took care of everything professionally and quickly. Jamie took care of everything professionally and quickly. More

Friendly staff, good follow through on service details. Service was completed as quickly as possible. Service was completed as quickly as possible. More

Fast easy check in and check out in the service department. Friendly and informative service staff! Clean area! department. Friendly and informative service staff! Clean area! More