Hendrick Toyota Apex

Service for noisy belts. We had squealing belts on our 2000 crv. Not ready to do this at this time so they tightened things up. This will get me by for a little while. Brian D We had squealing belts on our 2000 crv. Not ready to do this at this time so they tightened things up. This will get me by for a little while. Brian Dean is always professional and I really like having him as our service adviser. More

Great help with a tough decision! Tim did a super job of listening to my concerns when it became obvious that I was either in need of a new hybrid battery, or a new car to replace my 2 Tim did a super job of listening to my concerns when it became obvious that I was either in need of a new hybrid battery, or a new car to replace my 2007. More

Always helpful! I had a tire light on and worked with Tim...he was great and extremely courteous and helpful! I never dread going to this dealer for service like I ha I had a tire light on and worked with Tim...he was great and extremely courteous and helpful! I never dread going to this dealer for service like I have at past dealerships. No run around and always time efficient! More

Did not do what I had asked. I took my 4Runner for service and was told my serpentine belt was "shot" and needed to be replaced. Since I did not know what a "shot" serpentine loo I took my 4Runner for service and was told my serpentine belt was "shot" and needed to be replaced. Since I did not know what a "shot" serpentine looked like, I asked that the belt be saved for me so I could learn what to look for in the future. The service advisor said he would. When I picked my vehicle up, I was told the belt was on the floor of the car. It wasn't there. I don't know if the belt was, in fact "shot" or if I was up sold. I don't have a lot of trust in the service department. More

Great Sales Management & Customer Dervice Very happy with the Sales and Cusomer Service and this is my 2nd Camry Hybrid Lease. Friendly, professional, courteous and helpful. Highly recomm Very happy with the Sales and Cusomer Service and this is my 2nd Camry Hybrid Lease. Friendly, professional, courteous and helpful. Highly recommended for both sales and service. More

Steady decline in service over the years I purchased my two Hendrick Toyota's at the Apex dealership. Over the past 7 years I have exclusively serviced my vehicles there. Unfortunately, I h I purchased my two Hendrick Toyota's at the Apex dealership. Over the past 7 years I have exclusively serviced my vehicles there. Unfortunately, I have seen a steady decline over the years in customer service. Servicing my two cars every 5K at Hendricks I am at the dealership quite often. This year alone I have had to wait almost 15 minutes or more just to get checked in on numerous occasions. The last three times my service rep was not available on pickup and I have to wander around trying to find a service rep to check me out. Cars are not ready and you have to stand around a bit for your car to be delivered. In the past they always washed my car even if I didn't ask, now they haven't washed my car for quite some time (note cars purchased their). I always forget to ask up front, didn't have to before. Today was the worst, I was called that my transmission fluid needed changed. My 2012 Camry was due for a change so I agreed. I did the transmission service 40K ago here at Hendricks for $125 dollars so I said sure do it. I was given no estimate at the time of the call. When I went to pick my car up a day later, (never received call that it was done the previous day) they charged me $257.67 for a transmission flush and refill!!!!. I could not believe that would be possible that the price doubled in such a short time for such a standard service. I enjoy taking my cars here in Apex, it is very convenient but I feel like they are taking advantage of a very loyal and good customer. It is not a good way to promote business. I also encouraged my daughter to purchase her Corolla there a couple years back. We love Toyota's and were treated very professionally when we purchased our cars here, but have seen this once stellar dealership become suspect and non-trusting. Please pick it up guys this isn't the way to increase sales and your reputation, plus I don't want to find a new mechanic, such a pain... More

My Toyota Service Center I bring my Corolla here since they are trustworthy, professional and courteous. The lobby is clean and the staff friendly. It is important for me to I bring my Corolla here since they are trustworthy, professional and courteous. The lobby is clean and the staff friendly. It is important for me to keep my car running at a place where I am able to honestly trust the staff. More

Best customer service - no wait I am always impressed by this dealership. I have bought 3 vehicles from them and the service department is excellent. The waiting areas are very clean I am always impressed by this dealership. I have bought 3 vehicles from them and the service department is excellent. The waiting areas are very clean with refreshments. More

Prius V maint I had an oil change and hybrid coolant flush on my 2012 Prius V. Brian Flick was professional and provided a coupon to help with the cost of the servi I had an oil change and hybrid coolant flush on my 2012 Prius V. Brian Flick was professional and provided a coupon to help with the cost of the service. The car was delivered when promised. More

Good Service Had an appointment to replace brakes in my 2008 Toyota Solara (which I love!). They took me promptly and drove me home. When repair was completed, t Had an appointment to replace brakes in my 2008 Toyota Solara (which I love!). They took me promptly and drove me home. When repair was completed, they called. Was able to make arrangements with their shuttle to pick me up to get the car. All and all a very smooth appointment. More