Hendrick Toyota Apex

Professional Staff, various inventory good job I have two Prius cars, and I went to Hendrick Apex on 08/18/19 with my wife to do the regular 6 months service. And since our son is going to collage, I have two Prius cars, and I went to Hendrick Apex on 08/18/19 with my wife to do the regular 6 months service. And since our son is going to collage, and he needs a car, we were thinking about buying mostly a pre-owned car. So, at Hendrick, while we were waiting, I told my wife let's go and take a look at some cars inside the lobby. Then while we were doing that, we saw a sales agent, and asked him about Prius cars, so, he introduced himself to us. His name was Brian McCarty. He was so professional, nice and courteous, and knew what we wanted. He told us about a hail Prius LE 2019. He gave us a heavy discount with 0% APR for 60 months. the manager who took care with all the paperwork, Rodney Stalls did a great job too. And after couple of hours we were walking out with a brand new 2019 Prius LE for my wife. We are a very happy customers. More

RAV4 Service Went in on 8/22/2019 for 10,000 mile service on 2018 RAV4. In and out in less than an hour! Very professional employees.. Went in on 8/22/2019 for 10,000 mile service on 2018 RAV4. In and out in less than an hour! Very professional employees.. More

Extremely Happy We bought our Highlander here and could not be happier with the team. Maintenance is fast and efficient and the staff are very welcoming and kind. The We bought our Highlander here and could not be happier with the team. Maintenance is fast and efficient and the staff are very welcoming and kind. The level of service is excellent and we highly recommend this dealership both for car purchase and maintenance. More

efficient, friendly, on time. Make an appointment Tony C handled it professionally, friendly & efficiently. Got me In & out.Took care of my special needs making an appointment is always helpful Tha Tony C handled it professionally, friendly & efficiently. Got me In & out.Took care of my special needs making an appointment is always helpful Thanks for helping More

Turned down for service that should be covered by warranty I purchased a brand new Tacoma from this dealership less than 2 years ago and the brakes are now vibrating dramatically. This is a problem I can recal I purchased a brand new Tacoma from this dealership less than 2 years ago and the brakes are now vibrating dramatically. This is a problem I can recall having for as long as I've owned the truck but it has gotten noticeably worse in the past 6 months. Since I'm about 2/3 of the way though my warranty I decided to schedule a service to finally have the problem addressed. When scheduling the appointment I told the service adviser about the situation, and explained that I was expecting the fix to be covered by my warranty, the service adviser said that it would be fine and scheduled the appointment. After taking an afternoon off of work and dropping my truck off for service, I was told by Jas that "normal wear and tear" on brakes would not be covered by my warranty, but that he would double check the warranty, have the brakes inspected, and give me a call back to let me know what the situation was. 5 hours later, with only about an hour until the service department was going to close, I still had not received any updates about my truck! I called the service department and was told the truck had been ready for a while.. so I traveled back out to pick it up. When I arrived at the service department, my service adviser had already left for the day and there were no details regarding the results of the brake inspection nor any information regarding the warranty coverage. Needless to say this was a very frustrating experience that wasted 1/2 of a work day and still has left me with a new truck that has terrible brakes. I do not plan on returning to this dealership for service in the future. More

Great service !!!! Really enjoy bringing in leased car for prompt trouble free service. Service is efficient and professional. I believe it was Evan Jone my service advi Really enjoy bringing in leased car for prompt trouble free service. Service is efficient and professional. I believe it was Evan Jone my service advisor who did an excellent job at Hendricks Toyota. More

Great service Brian was a very good service person he helped me out he got me in and out the first day I was there with in a half hour which was great he changed my Brian was a very good service person he helped me out he got me in and out the first day I was there with in a half hour which was great he changed my tire as a courtesy and ordered two new tires for me which came the next day which were installed I am very satisfied with the way he handled my situation More

Software recall and Bluetooth issues Another positive experience for me at Hendrick Toyota of Apex’s service department! Thank you, Joad for helping me out with your team to solve the pro Another positive experience for me at Hendrick Toyota of Apex’s service department! Thank you, Joad for helping me out with your team to solve the problem! More

Maintenance and use of extended warranty. Brian Dean is always pleasant to work with when I take my 2014 Camry in for service. He explains in detail what needs to be done and why. I had an iss Brian Dean is always pleasant to work with when I take my 2014 Camry in for service. He explains in detail what needs to be done and why. I had an issue with a defective rearview mirror and radio. Brian Dean was very helpful with walking me through the use of my extended warranty. I am always very pleased when I leave the dealership !! Keep up the Great work Dean. Thank you, Lynn Burns More